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“This is one of the best Holiday Inn express” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
2.0 of 5 Hotel   |   5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)   |  
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Ranked #12 of 184 Hotels in Indianapolis
1 review
“This is one of the best Holiday Inn express”
5 of 5 stars Reviewed 1 week ago

I would like to let you know you have one of the best holiday inn I stayed at, Lizbeth and Aylin make me feel great and they are so helpful. This is one of the best Holiday Inn i have been in more them 28 states and this is one of the best one. The shuttle guy was very punctual as well.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 1 week ago
Dear Marivell M,
Your review really made our day! Thank you so much! We are so proud to have made such an impact on such a well traveled reviewer! I have posted your comments where all our staff may see your comments. We always strive to exceed expectations and it is definitely rewarding to know we succeeded.

Thank you again! Happy holidays and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    70
    23
    6
    4
    1
See reviews for
23
8
8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for 2 nights. It was a great environment . We were brought to the hotel by ken the shuttle driver. He was very nice. Once arriving we were greeted by the front desk staff , Aylin and Lizbeth who took care of our needs. They recommended grind stone Charley's which was wonderful and we would recommend.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 1 week ago
Dear James4597,
Thank you so much for such a wonderful review! We love hearing that your stay was great and you think our staff is amazing!!! We strive to make that impact on everyone and we truly appreciate knowing we make a difference. It is also nice to know that you would recommend the restaurant. Your review has been posted so all our staff can see it and strive to make such an impact.

We hope that you visit us again! Happy holidays!
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Chippewa Falls, Wisconsin
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got a late reservation for game. Not too far from Lucas Oil Stadium, about 7 miles. Easy to get too. Hotel room very spacious. Desk help very nice. Recommended Grindstone Charlie's for supper- ribs and catfish very good and only 2 miles down the street. Anyway, hotel is very nice, bed comfortable and free parking. Not as convienent as downtown but saved money

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 1 week ago
Dear Dale S,
Thank you for such a great review! We are so pleased that you enjoyed the hotel and found it a great value. It is always nice to hear that our restaurant, nightlife, or activities recommendations are appreciated.

We hope that you visit with us the next time you are in Indianapolis!

Happy Holidays!
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Milan, Italy
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is a good solution for staying overnight. Close to the Airport, close to the highway, and not far away from the town.
Rooms are good, bathroom is comfortable, wi-fi is complementary, as well as the breakfast.
Reasonable price and service.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 2 weeks ago
Carlo P,
Thank you so much for taking time to review our hotel. We appreciate your feedback and reviews always inspire our team and make them feel appreciated. We are so glad that you found the hotel to be a great value as well as conveniently located near most of the important places in Indianapolis.

We hope that you stay with us in the future! Safe travels,
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Knoxville, Tennessee
Top Contributor
96 reviews 96 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Date of Visit: November, 26, 2014
Pros: Breakfast
Cons: Cold, broken TV and towel rack
We stayed here not too long ago (Easter I think, we travel this route twice a year) and I gave it very good reviews, except for the rooms being cool. I don’t know what happened. It’s still a very nice hotel, modern, clean and mostly in good condition. The breakfast was excellent as always, gotta love the cinnamon rolls! Staff seemed friendly enough, and it seems like a decent section of town. Did not use any of the facilities. But there were more problems. The towel rack in the room was broken off the wall; all they would have had to do was put it back up and tighten the screws. The TV was broken or something as we could only get one channel (volume worked fine). The worst was the temp of the room, when we arrived the heat was off! As it was probably 30 degrees outside (12:30 am) we cranked the heat up to 80 to get it warm. It helped a little but we froze all night, the heat blew out both hot and cold air. Since it was so late we didn’t mention it til we checked out, at which time she apologized and gave us about 10% off our bill. I don’t know what’s happened here in the last year, or maybe it was a fluke, but they better get their act together because next time we are staying at the Hampton in Brownsburg 10 min away!

  • Stayed November 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 2 weeks ago
Dear TNTravelCat,
Thank you so much for taking time to review our hotel. While I am pleased to hear that the breakfast was wonderful and you love the cinnamon rolls, I am disappointed that you did not enjoy your guest room and that you are not willing to stay with us again. We take great pride in exceeding our guests expectations and it is sad that we were not able to do so with this visit. Our team will look into the room challenges and make sure they have been corrected. We definitely want to have you return and I would like to discuss with you how we can make that happen. Please contact me directly at the hotel as I have some thoughts and ideas.

Thank you again for your time and your comments. Be assured we will take them to heart and make sure that you do not have this experience again.
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay in the area every Thanksgiving and loved our stay! Checked in 11-26-14 stayed in Executive Suite and it was great. Only downside pool water was cold. Will be back next year! They 2 young ladies that checked us in were great! Breakfast was a great variety so happy with the renovation!

Stayed November 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 2 weeks ago
Heather A,
What a fantastic review and the best compliment you can give us is that you will be back next year! I will be sure to share your comments with our entire staff and we will definitely look into the pool temperature. The standard is 84 degrees and it is checked several times a day, but we will be extra diligent to be sure the correct temperature is maintained.

We look forward to seeing you next year!

Happy Holidays!
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1 review
5 of 5 stars Reviewed 3 weeks ago

I was pleasantly surprised how nice and clean. Robin so friendly. She helped us check out quickly directed us for some great shopping. Everyone so nice! Great breakfast! Would recommend anyone visiting Indianapolis area.

Stayed November 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jillian D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 3 weeks ago
Robin P,
Thank you so much for your praise! We enjoy our Robin so much and she loves to make our guests happy. It is honor to receive such compliments and I will be sure to pass them on to her. She will be thrilled.

I also want to thank you for the recommendation. We appreciate our guests influence on other travelers and a recommendation is truly the greatest compliment!

Best wishes and happy Thanksgiving!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Indianapolis
#17 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Number of rooms: 94
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Conseco Fieldhouse, Lucas Oil Stadium, Victory Field, O'Reilly Raceway Park and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

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