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“Everything is good except the Wi-Fi” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
2.0 of 5 Hotel   |   5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)   |  
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Ranked #16 of 183 Hotels in Indianapolis
Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Everything is good except the Wi-Fi”
4 of 5 stars Reviewed August 19, 2014

I love the stay here. I enjoyed the Executive Suite, but the only thing which left bad experience to me is the Wi-Fi connectivity. I was not able to connect at-least once. Other than that everything is decent. Nice restaurants around this place. Close to the Airport and Downtown.

Room Tip: If you need Wi-Fi at all cost, i say bring your phone which has tethering because there Wi-Fi is hor...
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, August 20, 2014
Dear Chaitu2014,
Thank you very much for you comments regarding you recent stay at our hotel. We do have a tremendous location between the airport and downtown, and the surrounding restaurant selection is considerable. We are all happy you enjoyed your room and as a team regret the concerns you experienced regarding your Wi-Fi connection. We do not hear this concern often, but nonetheless, we offer this free amenity for guests like yourself to take advantage of. High occupancy may be our culprit, but we will have our equipment checked out immediately. We strive to provide the very best guest service in Indianapolis, and a fast, efficient Wi-Fi connection is a big part of that service. Choose to stay with us again, and we will make sure our Wi-Fi is prepared as it should be. Your feedback is invaluable to us, and we thank you for it very much.
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139 reviews from our community

Traveler rating
    87
    35
    10
    4
    3
See reviews for
34
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Otlando
1 review
5 of 5 stars Reviewed August 13, 2014

My stay was surprisingly nice. The staff was very nice and provided me a shuttle ride at my convenience. Mgt followed up with me during my checkout to make sure my stay was nice. The rooms were exceptionally clean. The value was incredible as well. Worth the stay.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, August 15, 2014
Dear k9ciro,
Thank you from all of staff for your excellant comments regarding your recent stay at our hotel. We do try and provide the very best guest service in Indianapolis, and it is always nice to hear from our guests, like you, who have really appreciated our efforts. As you noted, management is involved in that commitment as well, and it was our pleasure to have had you stay with us. We look forward to seeing you again.
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Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 8, 2014

A very nice Holiday Inn Express. Clean, comfortable, decent breakfast, and a good park, sleep, fly option for those going to the airport. Debbie checked us in with the help of Aylin, who both provided good customer service. All my questions and concerns about the park and fly were answered, and made our pre-flight night more relaxed and enjoyable. Called their number, and got picked back up at the airport at 1:30 am with only a short wait. I would definately go there again without any hesitation and would recommend it.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, August 12, 2014
Dear Oecon,
Thank you so much for your extensive review of our hotel and its park, sleep, & fly option. Having a program like this for our guests would be great enough, but with team members like Debbie and Aylin, we consider the customer service we provide along with it the best in Indianapolis. We are here to answer your questions professionally, but yet in a personal way to provide the relaxing, enjoyable experience you mentioned. Our shuttle team, which operates 24 hours a day, 7 days a week, works hard as well to both get our guests to the airport in a timely manner and pick them up promptly when they arrive and are ready to travel back home. Thank you, again for your comments and your recommendation. We look forward to seeing you the next time you travel.
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Caeur D Alene
Top Contributor
306 reviews 306 reviews
72 hotel reviews
Reviews in 134 cities Reviews in 134 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed August 8, 2014

Hotel is a bit hidden in the back of the parking area behind another hotel. Was a little confusing getting to the lobby.

Service was great. Very friendly and helpful.

My room was one that has a door to the next room so I could hear some of the next rooms tv. Don't know how quiet the other rooms are.

Take your time if you want to go up or down since there has never been a more zen time taking elevator.

Nice lobby and decoration

Overall a good place.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, August 15, 2014
Dear Jaime U,

Thank you for your nice comments regarding our hotel during your most recent stay. Although there are some things we cannot control, i.e. the speed of the elevator when we have high occupancy, we do work hard to provide the very best guest experience in Indianapolis. We would be happy to make sure you are not staying in an adjoining room placement during your next stay with us, which would eliminate the TV noise you heard. We were happy to host your stay in Indianapolis, and would look forward to doing so again.
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Kennewick
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 5, 2014

This is a newer clean and quiet facility. Breakfast was standard selection and kept well stocked. Staff was friendly. Business center had both a MAC and standard PC. We stayed the weekend of the Brickyard 400 so price was a little higher than usual. No issues or problems. We would stay here again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, August 8, 2014
Dear harv2u,
Thank you so much for your kind comments regarding your recent stay with us. The staff works very hard to insure you will have the very best guest experience in Indianapolis. Everything, the quiet comfortable room, the business center with its choice of computer services, our extensive breakfast, and the other numerous amenities we offer afford us the opportunity to provide the service you described. Thank you for the recommendation, as well, and we look forward to seeing you again.
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Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Recently stayed at this location for 3 nights. The staff was wonderful! Thank you again Debbie! Our room was spotless and equipped with everything we could need. The breakfast buffet was excellent and the staff was the best. This was truly the nicest Holiday Inn Express I have every stayed at. Prices were also more reasonable than others in the area.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, July 30, 2014
Dear Cindy F,

Our entire staff really appreciates your fabulous review of our hotel. Debbie does a great job and is a true representative of our staff who work hard every day to provide the best guest service in Indianapolis. From the Housekeeping team who look after the cleanliness of your room to the Breakfast staff who make sure you are met and greeted warmly and put out a tremendous breakfast, we all appreciated every opportunity to take care of you. We also thank you for noting the value you received for the money you spent. Every guest deserves to have that. We look forward to your next stay with us.
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Aurora, Illinois
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 26, 2014

I tried to check-in early but we were told that we would have to pay for an extra night. I can understand that. The lobby was beautifully decorated. The room was clean. Our room key stopped working after the first night. I had to go down and get it reprogrammed. The breakfast was ok. It was the same as other Holiday Inn Express Hotels I've been to. I wish they didn't take the waffles away. They replaced the waffles with a pancake machine. I didn't really like the pancakes. They were a little rubbery but tolerable. The machine had run out of dough when making my second pancake. The attendant changed the bag as soon as I told her it was out. I didn't use the pool or gym. The elevator situation was horrible. They only have one elevator and the wait was forever during breakfast and evening time. I didn't like the bathroom situation. The sink was outside of the bathroom. The fan inside of the bathroom was so loud that you couldn't hear anything if the door to the bathroom was closed. If the price was right I would stay here again. Overall, it was a decent / good stay.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, July 28, 2014
Dear Casandra H,
Thank you for your comments regarding your stay at our hotel. Our team hear at the hotel provides the best guest service in Indianapolis and are always interested in any concerns shown by guests who stays with us. I appreciate the fact that you mentioned, on two occasions, that staff members at our front desk and the breakfast area immediately addressed some needs you brought to their attention. I am pleased you enjoyed both the beauty of our lobby and the cleanliness of your room. I do regret the time you spent with the elevator, which may be compromised from time to time due to heavy occupancy. I will also have the fan in the room you occupied looked at by our engineer. Thank you, also, for mentioning the value you received for the money you paid. We look forward to having you stay with us again.
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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Number of rooms: 94
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

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