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“You will not be disappointed if you stay here!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
2.0 of 5 Hotel   |   5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)   |  
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Ranked #12 of 184 Hotels in Indianapolis
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“You will not be disappointed if you stay here!”
5 of 5 stars Reviewed June 12, 2014 via mobile

We have stayed at this Holiday Inn Express several times this year and it is now considered our home away from home when we visit Indianapolis for medical appointments. Th management recognizes us immediately and are always so kind and welcoming. The rooms are appealing; very immaculate, clean and comfortable. The location is ideal for all kinds of activities. It works best for us because it's a short distance to the hospital. It's in close proximity to the zoo, the downtown excitement, stadiums and the speedway. We have stayed at some of the expensive luxury hotels which can be rather costly, but in all honesty, we feel we are really getting more than what we pay for when we stay here. In today's economy, competition if fierce. I must say that this Holiday Inn Express takes pride in offering the best services to provide customer satisfaction. What's exceptional here is the CEO - Harry G. he is always there to greet us and makes us feel welcome, like we're a part of his family. He has trained his staff very well too, because each and every one of them show supreme hospitality! You will not be disappointed if you stay here!

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 13, 2014
Dear Judy W,
Thank you so much for your extremely kind comments regarding your recent stay with us. You are instantly recognizable and appreciated here, like family, by our entire staff. It is a pleasure to make sure every time you stay with us, as with every guest, you experience the amenities we offer such as friendly guest service, a clean comfortable room, a tremendous hot breakfast to get your day started, and all at a tremendous value.Harry G does absolutely lead by example by making our guests like you, feel like family, and he has indeed trained the rest of the team to do the same..Again, thank you for your kind words, and we look forward to your next stay with us.
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98 reviews from our community

Traveler rating
    67
    21
    5
    4
    1
See reviews for
22
8
8
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Fresno, California
2 reviews
5 of 5 stars Reviewed June 12, 2014

Stayed at this property for five days during the Indy 500. Could not have been more comfortable as the rooms, amenities, and staff were excellent. Kudos to Doug and Melissa for all their assistance. The shuttle service is the best that I have seen. Will stay there again in the future.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 18, 2014
Dear Richard V,
Thank you for your great review of our hotel during you recent stay during the Indianapolis 500 Mile Race. We all appreciate you enjoying your room, the amenities, and the excellent shuttle service provided by our excellent staff. I will pass along your kind words to Melissa and Doug, who are representative of the team here that works hard everyday to provide the best guest service in Indianapolis. We look forward to seeing you again soon.
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Fresno, California
1 review
5 of 5 stars Reviewed June 12, 2014

Great room and facilities. The staff were very friendly and greeted us every time we entered or left the lobby. They always asked if they could help us in any way. Will definitely stay there on my next trip.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 13, 2014
Dear Randy R,
Thank you for your compliments regarding your stay with us here at the hotel. Our staff is thrilled you found them friendly and they enjoy providing top notch customer service to any guest, like you, that stays with us. Whether it it extending a warm welcome when you enter the hotel, or providing the cleanest, most comfortable room in the city, as a team our wish is to have you stay with us every time you come to Indianapolis. We definitely look forward to your next stay with us.
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Fresno, California
1 review
5 of 5 stars Reviewed June 11, 2014

Everything was great, breakfast, rooms and proximity to track. Very friendly staff. Breakfast was hot and ready every morning with a great staff. Doug was there to make sure that everything got
taken care of. Shuttle to airport was right there when needed.

Room Tip: All rooms seem to be great
See more room tips
  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 12, 2014
Dear James F,
Our entire team sincerely appreciates your positive comments regarding your stay with us. We strive to do all of the things, big ad little, that can make your stay with us truly enjoyable, Whether it be a clean, comfortable room, a tremendous hot breakfast, or the timely shuttle service provded you, your satisfaction is our #1 priority. We will share your comments with Doug, and look forward to seeing you again next year.
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McDonough, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

Doug and the staff at the hotel were outstanding. The newly renovated hotel was clean and comfortable. It was easy access from the airport, downtown Indy, and the track. The shuttle service from the airport was quick and easy and scheduling a ride back to the airport was a quick stop at the front desk. Kazablanka (within walking distance of the hotel) was a great stop for refreshments, entertainment, and a good portion of food. We look forward to next year.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 12, 2014
Dear Jeremy L,
Thank you for the great comments regarding your stay at our hotel. Our team, including Doug, works hard to make sure every guest, like yourself, gets maximum customer service. This includes a great, clean room along with the many other amenities the hotel offers, including our shuttle that you mentioned. It is a tremendous service to offer our guests access to the three most poplular sites available to see in the month of May in Indianapolis. Thank you again, and we all look forward to seeing you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
1 review
5 of 5 stars Reviewed June 11, 2014

Properties are in excellent condition and all the staff were more than helpful and friendly. Easy access to the airport and downtown. The shuttle from the airport was very timely. I look forward to staying here again often.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 12, 2014
Dear Mark J,
Thank you for your great comments regarding your most recent stay at our hotel during the 500 Mile Race. The staff works hard to provide the very best possible customer service inclusive of such amenities as the 24/7 shuttle to the Indianapolis International Airport and to IMS, and the hot breakfast served every morning, With our hotel located equal distance to the east and west of the airport and downtown Indianapolis, we are glad the location works so well for you. We absolutely look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 7, 2014

My room was awesome. I was upgraded to an Executive Suite for free due to my status and it was much appreciated. I had a giant bathtub, a living room and a separate bedroom which was nice. My only complaint is that they use scented laundry detergent and/or fabric softener on the towels and sheets which I and 20+% of the population are allergic to. Bummer! I'd have given them a 5 if it weren't for that.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, June 9, 2014
Dear HopMomma,
Thank you so much for your comments regarding your recent stay with us. Upgrading you based on your status is a tremendous benefit we like to honor with guests like yourself. We are glad you liked you room. I have passed along your comments regarding the scented towels and sheets you mentioned. We value your feedback regarding them very much. We all look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Indianapolis
#15 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Number of rooms: 94
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Conseco Fieldhouse, Lucas Oil Stadium, Victory Field, O'Reilly Raceway Park and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

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