We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service and Friendly” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area to your Saves list
Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
2.0 of 5 Hotel   |   5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #11 of 184 Hotels in Indianapolis
Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great Service and Friendly”
5 of 5 stars Reviewed February 12, 2014

My son and I arrived and were greeted in a friendly manner. When we had problems with our TV, the maintenance staff quickly tried to resolve the problem. The hotel was very well maintained. We will definitely stay there again when flying out of Indy.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
kkfarley,
Thank you for your most recent stay with us and positive comments regarding our maintenance staff assisting you. We all hope you get the opportunity to enjoy our clean and friendly hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

104 reviews from our community

Traveler rating
    70
    23
    6
    4
    1
See reviews for
23
8
8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Three rivers
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2014

Staff is very nice and go the extra mile. Manager arrange transportation and even phoned the store and asked them to stay open past closing so I could get a flash drive since mine was broken. Room is very nice and the jet tub was an extra bonus!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
PambMichigan,
We appreciate you complimenting our staff and manager assisting your needs during your recent stay, and we are glad, also, that you enjoyed the jet tub in your room. We look forward to seeing you again when your travels bring you back to Indianapolis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 11, 2014

Debbie at the front and the manager, Harry Ghoman exceeded the expectations for my coworkers and myself during our 3 week stay. The rooms were clean and the quality was exceptional. This is definately best holiday inn express in the US.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
Aaron P,
Thank you for your positive comments regarding Debbie with the front desk team, and Harry the manager. They represent our staff who work hard to provide the clean and friendly enviroment you experienced during your 3 weeks with us. We look forward to our next opportunity to service your travel needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winona Lake, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 7, 2014

We stayed and utilized the parking while flying to Florida. From our greeting and upgraded room to our great shuttle driver Doug it was a great experience. But that's not all, when we returned we called for shuttle and they said they would soon be there. After a bit of a wait and communication with driver we found out a child had become sick while heading for drop off and they had to go back to hotel to drop off sick child. We decided just to get a cab because we wanted to get home. When we were dropped off by cab and in our car the manager came up and ask what happened. We explained and he apologized opened up his own wallet and paid for cab, now that is awesome. Staying again to head off on another trip.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
Absmut,
Thank you for your positive comments regarding Doug, your shuttle driver, and the tremendous guest service our manager Harry provided when you had to take a taxi back to the hotel at the conclusion of the Sleep, Park, & Fly package, one of our most popular ones. We look forward to seeing you again next time you travel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 5, 2014

Due to a snow storm, booked here on short notice rather than my usual Indy stop. Surprised at how excellent was service from welcoming staff (showed to elevator and explained commons area and amenities), enjoyed comradery (sp?) watching a basketball game on TV in common area. Owner Harrty Ghoman friendly and helpful. For me, had some favorable aspects of a B&B rather than a franchise of a large chain. Normally stay at slightly more luxurious places, but this merits return.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
johnjohnson1010,
We appreciate your comments, especially those recognizing Mr. Ghoman and the team spirit of the staff here at the hotel. Although you visit was unplanned, I am pleased you experienced the comfort and luxury you are accustomed to. We welcome the opportunity to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

Our stay was 01/31/14 - 02/02/14. This hotel was very clean, staff very friendly. Great breakfast buffet. Reasonably priced. We were very pleased. Will definately stay here during our next visit to the Indy area.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
Cindy S,
Thank you for complimenting our staff and hotel's amenities during your recent stay. We look forward to you staying with us again the next time you are in Indianapolis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
104 reviews 104 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 2, 2014

I selected this property because of what I read on TA, the fact that we could leave our car for 10 days, & they have a 24 shuttle service. When we checked in I was impressed by the lobby. The manager introduced himself to us. I showed him my TA luggage tags. I'm thinking I'll be doing that more often :-) He upgraded us to a suite at no charge. I can't compare this property to others in the area since this was our first time flying out of this airport. I'm thinking I might try another property next time so I can have something to compare it to. We have always flown from O'Hare but we now live closer to this airport.
The shuttle service was fine going to the airport. Coming back was a different story. We waited quite awhile. When its late and you're tired from traveling its frustrating. We were picked up in a regular size van. There was also another couple. I had to climb in the very back row. There was barely enough room for all of our luggage.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 13, 2014
LynnesPick,
Thank you for your comments to TripAdvisor on our behalf. I am pleased the hotel met your expectations based on reviews you had read on our behalf from other travelers. We are pleased to offer a shuttle service and try our best to accomodate all of our guests needs. We anticipate we will become your regular hotel when you stay in Indianapolis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Indianapolis
#17 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 2*
Number of rooms: 94
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Conseco Fieldhouse, Lucas Oil Stadium, Victory Field, O'Reilly Raceway Park and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, AAA Travel Services, Orbitz, Travelocity, Hotels.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.