I recently facilitated a four day meeting for a client and the meeting was held in this hotel. The meeting room was set up exactly as requested, breaks and meals were provided on time and as provided in the contract, the room was cleaned appropriately each day. While everyone we dealt with in the hotel provided good customer service, special thanks should go to Ramon, the Banquet Captain, who was outstanding - if we had any questions or issues, he did his best to resolve them immediately, he was always accessible, took the initiative to constantly check in with us and see if there was anything else we needed, and was always pleasant and friendly to work with. He was the epitome of excellent customer service and we appreciated his help.
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