We had a good stay at this hotel with just a couple of disappointments. I had called to request a room with two beds, on courtyard side away from highway, and limited walking to room. We did get two beds on 1st floor. But in this hotel it seems there is walking to any room since lobby is like in a separate building from rooms. We did end up with a room on the highway side, but used our ear plugs and it wasn't too bad. I was more trouble by the heater and refrigerator's odd noises. So I turned them down or off. Sounds like all I am doing is complaining---don't mean to. I really liked the bed and enjoyed using the pool, the hyper hot tub, and the exersize room. Again you get your exersize just walking to these. Other people in their reviews have commented about the remodeling here. I was told they have finished that work and everything did look good.

I had an unplanned stay in this hotel after bad winter roads forced an overnight stay on the north side of Indy. The price was right for a last-minute reservation at a higher-quality hotel. The hotel and room were clean and inviting. The front staff were also friendly. The hotel lobby is pleasant with seating areas and fireplaces. I did hear some noise from the adjacent room overnight (the walls seemed thin), and the water in the morning was not very hot, but I overall enjoyed my stay here. The hotel is in a residential/medical area in a nicer part of Indy. I would consider staying here again.

I travel to the Carmel area often for business. As a frequent guest of the Holiday Inn, I am always warmly greeted by Stephanie at the front desk. She consistently makes me feel at home during my stay and is exceptional at taking care of any incidental items I need during my stay.
If I am ever in need of food or beverage, Kyle at the bar never fails to make the environment entertaining and a place you just can't help but enjoy. He respects my need to work, while being diligent in serving my needs. When my work is done, he's more than willing to strike up good conversation. Zach, the Asst Gm, goes out of his way to make me feel at home everytime he sees me. He knows me by name and is certain to take time out of his day to stop by and visit.
This is the ONLY hotel for me and my people when we're in the Indy area !!!!!

During November 2012, I stayed at this hotel for a business trip. Around 10:00p.m.the people next door began to party. There was loud music, loud talking, and banging on the walls. I literally thought they were coming through the wall. Around 1:30 a.m. I called front desk to ask them to quiet the noise. I was TOLD THIS IS NOT THEIR PROBLEM. About 3:00 a.m. I decided to call Carmel police y department. They appeared at the scene and the noise ceased for about 4 hours. Yes! The people next door began partying again around 8:00 a.m. I had made reservation for 2 days, I immediately woke up and located another local hotel and canceled my last night stay with this hotel. On my way out, I spoke with front desk clerk, who told me the people next door were deaf. The staff never offered to give me another room to get away from the noise or compensate me for restless night of sleep. Due to the poor service, I decided to call the hotel back and speak with the general manager. I was promised award points to compensate me for a future stay at the Holiday Inn. Four weeks later, I checked to see if the rewards points were applied to my account and they were not. I called the hotel to inquire and still felt like I was given the run around! Don't waste your money or time at this location