During November 2012, I stayed at this hotel for a business trip. Around 10:00p.m.the people next door began to party. There was loud music, loud talking, and banging on the walls. I literally thought they were coming through the wall. Around 1:30 a.m. I called front desk to ask them to quiet the noise. I was TOLD THIS IS NOT THEIR PROBLEM. About 3:00 a.m. I decided to call Carmel police y department. They appeared at the scene and the noise ceased for about 4 hours. Yes! The people next door began partying again around 8:00 a.m. I had made reservation for 2 days, I immediately woke up and located another local hotel and canceled my last night stay with this hotel. On my way out, I spoke with front desk clerk, who told me the people next door were deaf. The staff never offered to give me another room to get away from the noise or compensate me for restless night of sleep. Due to the poor service, I decided to call the hotel back and speak with the general manager. I was promised award points to compensate me for a future stay at the Holiday Inn. Four weeks later, I checked to see if the rewards points were applied to my account and they were not. I called the hotel to inquire and still felt like I was given the run around! Don't waste your money or time at this location

I had a wonderful stay at this hotel. Everything was nice and tidy and my room was very nice and clean. The staff was very helpful and very friendly. I had a great breakfast in the restaurant and the waiter I had was so awesome. Had a wonderful time staying here and would definitely stay again. The price isn't bad either. Met my needs since we were only staying a night and we all enjoyed our experience.

My son and I stayed here for the long weekend after Thanksgiving Day. Our room was clean and comfortable. Awesome bathroom amenities (Bath and Body Works!!). The hotel staff was very friendly and accommodating. The highlight of my stay had to have been Blaine, who works in the restaurant. This young man went out of his way to take excellent care of not only us, but all the tables he was serving. He was the perfect combination of professional, as well as warm and friendly. Since he and my son are roughly the same age, I asked him for suggestions on things to do in Indy. He gave us several, most of which we did. The next morning, he asked what we had decided to do and if we had enjoyed it. Great follow-up! Blaine is a shining star for the Holiday Inn in Carmel. I hope his management will pass on my compliments to him and let him know that it's true - one person CAN make a difference.

Stayed here in October and November while visiting our daughter who is a freshman at Butler University. We got the "Butler" rate which wasn't anything too special since the internet price was only a few dollars higher. On our first stay, our room was at the back of the hotel on the fourth floor. I didn't think we would ever find or get to our room. So, on our second stay, we made sure to arrive at check in 3:00 p.m. and I requested a first floor room. We were accommodated so the walk to the room was not as bad. The pool looked nice although we did not use it because of the amount of kids in it. We did use the exercise room which was ok - equipment seemed old and rundown. We got a King room with a fold out couch to accommodate us and our son. The rooms really aren't big enough to accommodate the fold out. Once the bed is out, it is right next to the bed. So, you have to crawl over the bed or rollout in order to get to/from the desk or that side of the bed. Not a good set up. The room and hotel were generally clean. There is still construction going on. BEWARE: they do NOT offer a breakfast with your room. If you want ANYTHING to eat, you must PAY. They do not openly tell you that when you book the room through the hotel. They told me breakfast was "available". Which it is but not free as one would assume since most Holiday Inn type hotels do offer that to their guests. Would I stay again? Probably yes since we now know what to expect.