My son and I stayed here for the long weekend after Thanksgiving Day. Our room was clean and comfortable. Awesome bathroom amenities (Bath and Body Works!!). The hotel staff was very friendly and accommodating. The highlight of my stay had to have been Blaine, who works in the restaurant. This young man went out of his way to take excellent care of not only us, but all the tables he was serving. He was the perfect combination of professional, as well as warm and friendly. Since he and my son are roughly the same age, I asked him for suggestions on things to do in Indy. He gave us several, most of which we did. The next morning, he asked what we had decided to do and if we had enjoyed it. Great follow-up! Blaine is a shining star for the Holiday Inn in Carmel. I hope his management will pass on my compliments to him and let him know that it's true - one person CAN make a difference.