I've stayed in nicer places for 1/3 the price. The pictures on the web make it look very appealing, but the rooms are dismal. The bed was comfortable, but the room was very small. The bathroom was unacceptable. It is a one-person bathroom at best, so if you're traveling with children, you will be miserable. The furniture looks worn, and the decor is certainly uninspiring. Basically, it looks like they bought furniture from Value City, slapped some granite on the surfaces, and called it a Westin. Forget about eating there. The prices are, literally, laughable. $18.00 for a breakfast omelet? Really? And DON'T open the fridge: the M and Ms are $4.00! No free internet in the room (at least 11 other downtown hotels DO offer this for free), and parking is $25 per night. While the in-room literature says there will be a paper outside my door each morning, it didn't happen. Despite knowing that there were four people in our room each night (we stayed four nights), housekeeping had to be called each day to bring more towels. Two sets are not enough for four people. The best thing about our stay? We ordered pizza from Pizza Express one night. They delivered it right to our room, and even brought us plates, napkins, and cups! Now that's service! And the pizza was delicious. In short, don't stay here. While the location is great, you can find a better value elsewhere, I'm certain of it. Maybe if you're a business traveler and your company is picking up the tab, you don't care. But as a family of four, we were very disappointed.

As others have said this is the typical business hotel where rooms are overpriced, internet is never included ($10 a day??--I was able to connect to the Indiana free wireless service coming from the capitol?), and other amenities are either missing or forgettable. I have never understood why Westin makes this big deal about a "Heavenly Bed" I mean what is the point of having a so-called heavenly bed if you are going to use sandpaper for sheets. And the special dual shower head???....I would just settle for water pressure instead. Public areas are kind of small and there is only one restaurant/bar (Shula's) where they serve overpriced steaks, watered down drinks, and indifferent service.

Stayed here with our young children while taking in some of the family friendly attractions available in Indy. Found this to be a very average Westin. Lobby area is fine, rooms are average with small bathroom. Location is convenient-walking distance to many restaurants and shopping. Beds are extremely comfortable. Check-in was very slow. We were #6 in line on a Sat at 4pm with only 1 person working the desk. Pool was uncomfortably cold(wouldn't have stayed here if we'd known that). We ate at the restaurant for breakfast(Shula's). The service was poor, food wasn't particularly good and was overpriced. We had booked the deal where breakfast is included-note that they give a set amount of credit on your bill. There is no breakfast buffet and with the prices they charge this was no great deal. Would definitely not book this type of package and would have breakfast elsewhere(there was a Starbuck's in the lobby and there is a shopping mall with restaurants and a Cinnabon's about 2 blocks away).
We are frequent visitors to Indy and are still looking for a top notch hotel experience. Have had mediocre experience at the Hyatt(although a few years ago). Will probably try the well reviewed Conrad Hilton next time. Looks like there is a JW Marriott being built in downtown Indy so something to look forward to!

The Westin used to be the top choice in Indy...but not any more. The hotel is really starting to show signs of heavy wear and tear. The location is still good but the rooms are beaten up and the public spaces are just OK. They still have the Westin beds but that's about it. With the new Marriott going up 1/2 a block away and the Conrad about two blocks away, the Westin is now longer THE spot to stay in Indy. I think I'd rather stay at the Marriott almost right next door. Kind of sad to see the decline at the Westin.