My husband and I stayed on May 14th, just to get away. I had booked a king non-smoking through the Westin website over a month in advance. When we arrived, only a hour after the check in time, we were told our room was not available. We were offered a double bed, which is a far cry from a king. The reason, it was over booked and that was all they had left. I told them it was booked through Westin, not through another travel website, but to no avail. I told them my credit card had already been charged for the king room. The lady said the double was the best they could do and she would take away the difference, and throw in a free breakfast. With no other choices (all other hotels were booked solid for the indy 500 qualifying) I accepted. Upon check out the next day, $40.00 was the only amout credited (which was the amout promised for a free breakfast) and no other credit had been given. The lady who I had spoken with at check out was not there, and no one knew what I was talking about. So never again at a Westin!

Don't waste your money. The staff is rude and the management is unresponsive. We arrived on a late flight after calling twice to confirm. When we arrived we were told that our room had been given away. They offered a room but one that was far below what we had booked. They didn't even offer a discount on the rate until I complained. I was told that it was our fault they had given away our room because we were late and reservations were first come first served. We made our reservations 3 months in advance. We found a comparable room (to our reservation) across the street at the Hyatt for 1/2 the price. I called the the Westin the next day to speak with the manager. I was told he'd call me back. I'm still waiting.