This location was excellent in the heart of downtown! The service was wonderful and checkin was relatively quick. There was a convention going on while my boyfriend and I were staying there so it was nearly impossible to get in an elevator. It took forever to get on one, but once they were off to their convention, it was much less crowded. I booked a suite with my SPG points and got a room on the 10th floor. The room was spacious and clean with many ammenities such as a separate living room area, stocked mini fridge (you have to pay for that stuff), and an enormous king bed. The bed was incredibly comfortable! My only negative point about this whole hotel experience was the cost of parking. In order to park in the hotel's parking garage, you had to pay $28 for one night or up to 24 hours. It was crazy! Perhaps this is my inexperience in a large city, but I found that price to be quite expensive. Regardless, it was amazing. Since I am an SPG member, I received 15th floor access to their member's area which included complimentary beverages (sodas, water, coffee, tea, etc.) and light snacks (chips, granola bars, fruit, etc.) as well as complimentary breakfast in the morning from 6-10 am. Check out was easy and effortless. Again, the service was wonderful... when we got back to the hotel from the concert we were attending, we inquired about a pizza place that was open at 11 pm. Not only did they have options, but they had a page already printed out with the locations and phone numbers as well as a menu to one of the places. Great experience overall. I would recommend this hotel to friends.