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“"Standard hotel... Comfortable, but no bells and whistles..."” 3 of 5 stars
Review of The Westin Indianapolis

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The Westin Indianapolis
4.0 of 5 Hotel   |   50 South Capitol Ave., Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Breakfast for 2 Included
Ranked #33 of 183 Hotels in Indianapolis
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“"Standard hotel... Comfortable, but no bells and whistles..."”
3 of 5 stars Reviewed June 9, 2013

This hotel is a standard Westin. There aren't any bells and whistles, but it's clean, comfortable, and conveniently located to access the convention center and the Lucas Oil stadium via a Skyway connected to the hotel.

We stayed in corner suite. The living room area is sizeable, though not immense. The bedroom is a good size with a wall of windows, so it's very open. All in all, It wasn't bad as far as suites go, but once again, don't expect super luxurious comforts. And, everything is beige in the rooms; they could use some color to give the rooms some energy.

A wonderful side benefit is that the hotel is located on the same block of the brunch restaurant that we always visit when we find ourselves in Indianapolis: Patachou on the Park.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback. We appreciate your kind words in regards to our location and cleanliness as well as your feedback in regards to the addition of color to the guest space. It is the opinions and honest feedback of our guests that allow us to know what areas have room for improvement. Thank you for sharing your thoughts and please know that we look forward to any potential future opportunities we may have to host you again.

Thank You!
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1,010 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
San Francisco
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 8, 2013

Have stayed at this hotel several times a year for about 3-4 years and have noticed a steady decline in maintenance. This time our room had a badly cracked sink and one of the shelves in the bathroom sloped so badly that my wife's cosmetic case slipped of it and broke. In other recent stays I've seen cracked tiles and rusted fixtures in the shower. Restaurant is pretty good, personnel are friendly and helpful, but the deteriorating condition of the rooms discourages me from returning.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback. I am sorry to hear that your experience did not meet the standards of our brand or the standards of our individual property. Please know that the opinions of our valued guests are of importance to us, which is why we are in the process of beginning a full room renovation to enhance the experience of our guests. We look forward to any future opportunities that we may have to host you.

Again, thank you for your feedback!
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INDIANAPOLIS
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 5, 2013

I cannot say enough great things about The Westin and the staff therein. They truly did everything to make our stay perfect. The room was incredibly comfortable, the bed one of the nicest I've used. Food options great and the fitness room was truly comprehensive. We'll absolutely stay here again and will recommend it to all of our friends and family.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback. I am elated to read your comments in regards to our staff, guest space, signature Westin Heavenly Bed and the outlets within our property. Your comments are of great importance to us and we are so pleased that your experience was of such a positive nature. We sincerely look forward to any future opportunities that we may have to host you, your family and your friends.

Again, thank you for your feedback!
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Chicago, Illinois
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

Decided to stay in Indy over the weekend, so I changed hotels and moved downtown. Good decision. It was convenient to nearby activities and restaurants. It is a dog friendly hotel so I was able to bring my senior dog. No worries. The room are relaxing and the service was great.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback and for giving us the opportunity to host you and your pet. We are excited to hear that you decided to give downtown Indianapolis a try and even more excited to hear that you had the opportunity to experience the many different options available in the wonderful city of Indianapolis. Thank you for your kind words in regards to our location, rooms and customer service. Remember, when traveling with a pet we encourage our guests to request a signature Westin Heavenly Dog Bed so that your pet can rest in the same comfort that you do. We value all our guests, animals included, and we look forward to any future opportunities that we may have to host you both.

Again, thank you for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

I stayed at the Westin this past weekend for the Indy 500 and it was an excellent stay. Hotel was clean and staff was extremely friendly. I brought my dog and they were very dog friendly. I would stay here again when I'm back in town.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback and for giving us the opportunity to host you and your pet as well as for your kind words in regards to our cleanliness and staff. We would love to have the opportunity to host you both again and hope that you remember that we will be happy to provide a signature Westin Heavenly Dog Bed upon request. We want all of our valued guests to enjoy the comforts of a good night’s sleep, animals included. We look forward to seeing you both again.

Again, thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south dakota
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2013

Stayed at the Westin for business this past May. It was all that I expected. I like it that there is a Starbucks and a Fed Ex store right in the hotel. It really help when I forgot to bring some paper work on this trip. The staff was very resourceful. I really love the location as it is right across from the convention center and a block from all of the activity downtown.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback and for your kind words in regards to our staff and location. I am sincerely happy to hear that you were able to utilize the outlets within our hotel and that our associates were able to assist you in acquiring all the materials you needed for a successful business trip. We appreciate you taking the time to provide us with the details of your experience and look forward to any future opportunities that we may have to host you again.

Again, thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island NY
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 29, 2013

had a trade show at the convention center. worked it hard and by the end of the day, needed to get off my feet and relax. Great green room, super steak house on site and sat at the bar and watched the basketball games. Oh yes if I needed to get out there were many restaurants near by.
The Westin is the down town place.

Room Tip: away from the elevator where you could hear yourself think!
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, June 14, 2013
Dear Valued Guest,

Thank you for your feedback and for your kind words in regards to our location and hotel outlets. I am pleased to hear that in addition to your successful event you were able to find some down time to rejuvenate. The experience of our guests is of the most importance to us and though we want to facilitate an environment where they can maximize productivity we are aware that in order to remain productive our guests need a place to recharge and renew. We look forward to maintaining the comforts you enjoyed so that they will be here waiting should we have the opportunity to host you again in the future.

Again, thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Luxury Hotel in Indianapolis
#22 Family Hotel in Indianapolis
#24 Romantic Hotel in Indianapolis
#26 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Official Description (provided by the hotel):
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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