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“Service was phenomenol” 5 of 5 stars
Review of The Westin Indianapolis

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The Westin Indianapolis
4.0 of 5 Hotel   |   50 South Capitol Ave., Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Breakfast for 2 Included
Ranked #34 of 183 Hotels in Indianapolis
Indianapolis, Indiana
Top Contributor
189 reviews 189 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
“Service was phenomenol”
5 of 5 stars Reviewed March 31, 2011

I fell outside of the hotel at the end of the drive. I couldn't get up immediately and a bellman named Gerald ran to help. Not only did he pick me up, but he walked me in holding my arms. He was a very humble and kind man. Once inside everyone was very accomadating.
I have stayed in this hotel many times. The service has always been good, but this was above and beyond.

Stayed March 2011, traveled on business
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1,010 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Columbus, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2011

We stayed at the Westin for the Women's Big Ten Tournament. Every staff member went out of their way to make sure we had everything we needed and that our stay was a good one. The room was spacious and clean. The location downtown is within walking distance to many restaurants and shops and the mall.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoopeston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2011

I love this hotel! We were in Indy for a race at Lucas Oil and were within a few minutes walk to the stadium. Great location!
The room was great! We were in room 1008 which had an awesome view of the Capital Building. I had read reviews that it was has a small bathroom but I didn't think that at all. I was very satisfied with the size of the bathroom and the room.
We didn't use the parking at the hotel because there is a garage on the other side of the Marriott that was half the price.
I was very happy with this hotel and I would stay there again!

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baton Rouge, Louisiana
Top Contributor
229 reviews 229 reviews
116 hotel reviews
Reviews in 104 cities Reviews in 104 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 9, 2011

I liked the Westin. It was a little walk to get to the good restaurants, but overall nice. Starbucks coffee in the room, as well as a Starbucks in the lobby. Check in was easy, and I had a nice room.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NE Indiana
Top Contributor
70 reviews 70 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 4, 2011

Overall a good stay. You have to pay for parking on top of the room. The desk staff wasn't really on top of things and the hotel is showing it's age. Overall a nice stay and very close the everything downtown.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, IL
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 23, 2011

It was my first time at a Westin in Indianapolis and I was a bit disappointed.

Lets start off on a positive note though, the rooms were nice! Comfortable bed and clean! The food at Shula's was also delicious! I would definitely recommend Shulas!

The big draw back was the internet. I was traveling for business and needed to send a few emails. The internet in the rooms was not free which is totally standard and understandable. Since I only need to do a few things I decided just to walk down to the business center only to find out that it was just like an internet cafe! .49 per minute 3 min minimum! You are kidding right?

Not only am I paying close to $200 per night but there is not internet and no breakfast. Sorry Westin but that was a bust!

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Indiana
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 12, 2011

Feb 2011 - Indianapolis, massive ice storm. I was stuck downtown and not able to get home and my company put me up in the hotel for one night so that I could get some rest. I work nights and had a 2 day reservation so that I could sleep during the day.

Arriving at the hotel is what is expected, nice lobby, nice staff. Check in was okay and quick. Like others who reviews this hotel, I did have problems with the room and stay.

First, the cordless phone did not work. But there was a corded phone there and it worked. Everything cost, I was scared even to sit on the bed, wasn't sure if there was a surcharge. Water $4.00, candy bar $5.00...wow.

Well the bed was comfy, lots of pillows, but I could hear everything that was happening in the room next to me, the TV, the water running, the toilet flushing. I figured since I got there in the morning (to sleep all day) that it would end soon....I was wrong. I heard all of housekeepings duties, heard door's opening and closing, heard people talking in the halls, heard loud bangs. The rooms do not have a nice loud A/C or heater to drown out the noise. Needless to say, I did not sleep well during the day. But I figure most people sleep at night so the noise probably not so bad then.

Like other people, I found the bathroom extremely small, lots of mold and rust in the bathroom, but it didn't keep me from using the facilities. Just if you are a large person, don't expect to get in the bathroom and close the door.

If you plan on staying here, high speed internet is $10.00 per night.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, February 14, 2011
Thank you very much for taking the time to write about your stay. Please accept our apologies for the fact that you had trouble sleeping during the day. In hind site, we probably could have done a better job putting all the day sleepers that we accommodated during the ice storm in a more centralized area, but with the short notice and the amount of arrivals at the same time it got away from us. We do appreciate that you took the time provide feedback.
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Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Luxury Hotel in Indianapolis
#22 Family Hotel in Indianapolis
#27 Business Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Official Description (provided by the hotel):
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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