Our family was looking to take a short getaway/shopping trip over the Christmas break, and got a very good deal through Priceline Express Deals; we were pleasantly surprised to receive the Sheraton, as it was one we originally wanted to stay.
Once we moved to a different room, it was an excellent stay for the two nights. The first night we couldn't sleep because our neighbor was speaking very loudly on their cell phone which we could hear very clearly (furthermore, we have a small baby who needs her sleep).
However, once we informed the guest services staff of the problem, they were extremely friendly, helpful and efficient in getting us another room (thank you Courtney!) and moving our things. Fortunately the next room was very quiet, and we didn't have any problems after that. I would recommend that you request a non-"adjoining" room if available (a room without a door between the two rooms), because sound travels very easily between rooms through this door. And, if noise such as talking bothers you when trying to sleep, this can make a difference in your stay.
After the first night, everything was great. The standard rooms are not so large, but very comfortable and cozy. The location is great (connected to the Keystone Mall), there is free, convenient parking in the garage, the breakfast was very good (we ordered a-la-carte, since the buffet was not being served at that time), and the heated pool and huge jacuzzi were wonderful.
From my experience, the staff is very willing to consider requests, and very helpful which we very much appreciated with a small baby to think of.
Notes: internet in the room is 9.95, but free internet is available on several computers in the lobby.
We had a great time overall, and I would definitely stay here again if the price was right.
- Official Description (provided by the hotel):
- Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton Indianapolis Hotel
- Indianapolis Sheraton