The Sheraton is located conveniently on the same grounds as a very nice mall. So, if you need to shop while visiting the area, you can do so without going outside (if the weather is bad). This property seems very new and the decor is very modern and nice. The rooms are spotlessly clean - and if anything smell a little too much like a swimming pool - so it's very clean. I was attending a conference and my impression was that the hotel staff worked well with the conference organizers. The conference food was above average at these things.
However, there are maintenance issues at this hotel that keep it from being rated higher. The most egregious problem was that only 2 of 4 elevators seemed to be working. This caused pile ups at every elevator. At one point I waited for more than 20 minutes and finally decided to go out to dinner without my coat so that I could get of line. Ridiculous. Even this morning at check out, I had to wait for 10 minutes for the elevator because while it stopped at my floor several times, it was always jammed full of people and luggage. In addition, my room's thermostat seemed broken or was not allowing me to adjust the temperature. It was really cold in the room when I arrived. The hotel sent someone up to turn up the heat but did not fix my thermostat. Fortunately there was a fluffy warm comforter on the bed.
Ask for a room you can get to using the stairs. If you have to wait for an elevator all the time, y...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Thank you for taking the time to write a review on your recent stay. We appreciate your feedback and will most definitely follow up with our staff about the maintenance issues you experienced. We apologize that our elevators caused you inconvenience and that your thermostat was not fixed. This is not the standard for our hotel. We would like to invite you to visit our hotel again so we can provide you with a experience that better meets your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.