I am currently a guest in this hotel. Yesterday, while walking to the elevator, a bank envelope with hundreds of dollars in cash, along with a check, fell from my purse onto the hallway floor. I was completely unaware of this, until I arrived at my destination that evening, only to find the money gone - ALL of the cash I had at the time. I knew what had happened... I have a lousy purse. I immediately figured the money was lost for good. I mean, who turns hundreds of dollars in cash into lost and found? Sylvia Mendez, a stellar employee of the Sheraton at Keystone Crossing.
Upon my return last evening, the message light was flashing on my phone. Rachel Miller, the night manager on duty, had left a message telling me someone had turned in a "lost and found" item, and to please return her call. Instantly, I thought "impossible.., no way." When I called Rachel, she politely asked me a series of questions to assure the lost "item" indeed belonged to me.
Honestly, I'm still dumbstruck by the entire thing. A person who turns in cash is, without question, someone with incredible integrity. Sylvia is a true credit to the Sheraton corporation and is to be commended in the highest possible way. Thankfully, I also got the opportunity to meet her later that evening when she delivered my room service order. She is a perfectly delightful lady; professional and very, very warm and polite. Again, a true credit to the company.
As to the hotel facilities... I've found the rooms to be completely comfortable, attractive and well-appointed. The beds are VERY comfortable. As a fitness buff, something very important to me is exercise facilities. The one here is among the best I've ever experienced anywhere. Nice number of machines, roomy, good temp. A+.
The connected shopping mall with Saks and other top-name stores is just the icing on the cake.
I'll definitely be back!
- Also Known As:
- Sheraton Indianapolis Hotel
- Sheraton Indianapolis
- Indianapolis Sheraton
- Official Description (provided by the hotel):
- Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more less
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