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“Thin Walls and Unadvertised Internet Site Blocking” 2 of 5 stars
Review of Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
3.5 of 5 Hotel   |   31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Breakfast for 2 Included
Ranked #81 of 183 Hotels in Indianapolis
Denver, Colorado
1 review
3 helpful votes 3 helpful votes
“Thin Walls and Unadvertised Internet Site Blocking”
2 of 5 stars Reviewed January 31, 2011

Standard room at a Sheraton. But walls are thin and I heard my neighbors on both sides. By 'heard' I mean bathroom activities, snoring, and just about everything else.

This hotel also restricts their internet sites, so if you need access to site they find 'morally' dangerous to their network, they are blocked. There are NO notices or information about which site are block, nor that they even do it. My formal complaint was responded to timely, but I was told to basically 'deal with it'.

I will never stay here again, despite being a loyal Starwood member.

  • Stayed January 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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detroit
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 19, 2011

Good service from staff, front desk check in was efficient and I got a room with a view of Monument Circle which was nice. Ate at restaurant in hotel and food was very good. The bartender was pretty much only server but he did a great job of accommodating restaurant patrons.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndyGM, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 24, 2011
I would like to take this opportunity to personally thank you for the kind words you expressed about our hotel and our staff.

On behalf of the Sheraton Indianapolis City Centre Hotel, I want to thank you for having enough trust in our hotel that we were able to extend to you the type of service you expect and deserve. Please be assured that we will continue to improve and provide the best service possible to meet and exceed your needs.
Sincerely,
Michael George
General Manager
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Chattanooga, TN
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2011

Really nice hotel and they took care of us well. I was travelling with my wife and three children. We requested a suite in a quiet area of the hotel. We never heard a peep and everybody slept well. Considering the Colts/Jets game was going on and the hotel was sold out, I was pretty impressed. I was expecting rowdy drunken fans all night, but wherever they put us was nice and quiet. Location is nice too.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndyGM, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 14, 2011
On behalf of our staff and associates I want to thank you for the kind words expressed about our hotel. I am glad that we were able to make your stay a good one. Thank you for taking the time out of your schedule to let us know about your stay so that we can continue to providing our guests with great customer service.
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Cleveland, Ohio
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 11, 2011

I opted to review this hotel again after a recent stay for Christmas. I can only recommend to stay in a regular (updated) room and stay away from the suites. First of all, for some very strange reason, the suites do not have a view of the beautiful Monument Circle. Secondly, the suites have obviously not been updated...it is almost like being in a different hotel. The hallway was extremely hot and when we got to our room and got everything set up to host a couple of friends, we discovered that the tv did not work. We summoned help to discover that we had to change rooms and EVERYTHING had to be moved including the appitizers and bar we had already set up. Our next room was so hot that we asked for the air conditioner to be turned on - it couldn't be so they told us to open the curtains and the room would cool down as it was very cold outside. The suite rooms are outdated and worn (in contrast to the nice regular rooms I stayed in previously). The hotel did compensate with $30 off but a Hampton In would have given the room for free..... I wasted points.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 10, 2011

I stayed at the hotel for the first time. The hotel is definately worth a recommendation. Very friendly and supportive staff, Starbucks in the lobby. The rooms are nice, clean, and the bed is the SPG comfort setting. Definately a place to stay.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndyGM, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 11, 2011
I wanted to thank you personally for the great comments about our hotel and staff. It is not often that guests take the time out of their busy schedules to compliment us and I want to thank you. I will convey your comments to our staff and associates.
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New York, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 19, 2010

Staying here for business. This hotel has blocked access generally to many, many websites that it deems are "inappropriate." Despite repeated calls to the front desk, there is no override. While I completely respect the need for parents to restrict internet access to their child travelers, the solution to that is for the hotel to allow parents to opt to block aspect sof the web. Adult travelers who present ID at check-in should not be subject to the hotel's judgment as to what what websites an adult may access. I am not a sick pervert, but when traveling, I ought to be able to make my own internet choices. I'm an adult. Treat me like one. Is this an Indiana Bible Belt policy, or a Starwood policy? If the former, one more reason to dislike the conservative Hoosier State. If the latter, one more reason to stay at the Hilton.

  • Stayed December 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratoncitycentre, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 7, 2011
I apologize for the censorship. Unfortunately our computer network uses a central filter, and is unable to do an individualized filter system and that is our company policy. Once again we apologize for your inconvenience.
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Greenville, South Carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 14, 2010

We've stayed at this hotel the past few yrs for Indy 5 weekend - great location, right on the circle downtown.
Rates usually are 400-500/night with a 3 night minimum as it's usually booked and sold out 9-10 months in advance for this weekend. Of course, getting a hotel in Indy that weekend you take what you can get and usually we book our reservation for the following yr when we check out.
Rooms are ok...not very big - clean though. TV's are flat screen, but grainy and not the best HD. Also, the higher up you are, the hotter it tends to be - can be very hot in indy end of may - not sure if the AC is the best. I believe one yr we had to move rooms b/c the AC didn't work in ours
Hotel does have a starbucks and room service is really good - have ordered room service multiple times each yr we've stayed here - very quick -and very good. it's approximately 30/day to park your rental car as well (I believe).
Pros: LOCATION LOCATION LOCATION - easy access of 65 as well
Cons: nothing overtly negative...

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton

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