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“Heart of the City” 3 of 5 stars
Review of Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
3.5 of 5 Hotel   |   31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #86 of 185 hotels in Indianapolis
Saint Paul, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Heart of the City”
3 of 5 stars Reviewed October 16, 2013

Although I think this property and hotel have great potential, we stayed here during a poor time for the hotel. There was construction both outside and inside the hotel. Parking was hard to get to and was suprisingly pricey. When we walked to our room there had been an obvious water leak in the hallway and in the ceiling that was poorly covered with plastic and plywood. The same leak was in our room and was not covered so our bathroom had an open view into the interior of the hotel ceiling. The room itself was nice and clean and the club room was great for happy hour and breakfast. I thought the hotel was ideally situated in the city and walking from this hotel around the downtown area was easy. Our bill was also incorrect, but then quickly fixed by the front desk staff.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, October 21, 2013
Dear Cheryl B,

Thank you for writing a review. We certainly appreciate you taking the time to do so.

We are so happy to hear that you enjoyed our club floor lounge for happy hour and breakfast, and that you found convenience in our central location right in the heart of downtown Indianapolis. It is also great to learn that you found your room to be nice and clean.

We are regretful to learn that unfortunately during your stay with us, there was construction going on in the hotel; since your stay last November we have completed project of replacing off of our HVAC supply piping and our guest room hallway renovation. We are also sorry to hear you found our parking to be pricey; we do conduct regular parking pricing surveys to other downtown hotel parking to make sure that we are competitively priced.

Thank you again for your review. It would be our pleasure to continue to have you as a valued guest of our hotel.

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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indiana
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2013

We stayed after a Colts game last weekend, staff was great they made us feel so special for my husbands birthday. The staff was on top of it!!
Now on the down side, the hotel is a little older and I know they have talked about some renovation work. We could hear everything from the room beside us. Yep you guest it they (4) of them came back at 1:30am loud as can be just young punks having no respect for anyone else. The staff did take care of the problem the best they could but had to get them escorted off property once they would not stop. So it made for a very restless night since we had to depart from the hotel at 5am. So no sleep at all once all of this went down. When I checked out the lady at the front desk said these punks called the hotel numerous times yelling at her, calling her every name in the book. This was on a Sunday night so I wonder how it will be on a Friday or Saturday night.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, October 10, 2013
Dear Eggplant38,

We certainly appreciate you taking the time to write a review. It was a pleasure having you stay with us.

We are so happy to hear that our staff was great and that they made you and your husband feel special on his birthday. Guest satisfaction is our number one priority here and we love to hear of an instance where we met and even exceeded a guest’s expectations. Your comments will be shared with the entire team.

We are very sorry to hear that you were disturbed by the room next to you being loud. We want to make your stay with us as comfortable and peaceful as possible, so I am glad to hear you notified our staff and they were able to eliminate the problem.

We do have a regular refurbishment plan set in place, and we do have plans in the near future to do full renovations of all our guest rooms.

Once again, thank you for your comments. It would be our pleasure to continue to have you as a valued guest of our hotel.

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galena, Ohio, USA
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2013

In town for a concert and this hotel was only a few blocks to the venue. View of the circle and fountain out our window was very nice. Staff was pleasant. Room was very nice, clean. Bed very comfortable. I usually stay and more affordable hotels and get free breakfast, not here. $20 for parking, similar to other downtown hotels, but added to hotel invoice made it easy. But this one was in the right place and we were very comfortable with the area, walked back to our hotel around 2am.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, October 10, 2013
Dear KarlaKS,

Thank you so much for writing a review regarding your most recent stay here at the Sheraton Indianapolis City Centre Hotel. It was a pleasure having you as a guest.

We are so happy that you took advantage of our central location right in the heart of downtown Indianapolis and that you enjoyed the view of the Monument Circle and fountains. We are also thrilled to hear that you found our staff to be pleasant, and you enjoyed your clean room with the Sheraton Sweet Sleeper Bed. Our team is always pleased to receive such praise and acknowledgement of such a friendly manner.

It is great to hear that adding your parking fees to your invoice was convenient for you. We do conduct regular parking pricing surveys to other downtown hotel parking to continue to make sure we are competitively priced.

Once again, thank you so much for your kind comments. We look forward to your return in the near future.

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Illinois
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 30, 2013

The location of this hotel is great. We were within walking distance to many local attractions. However, the room itself was a little outdated. There was running water and other noises that kept me up half of the night. The staff was not very helpful.

Room Tip: Ask to have a view overlooking the City Centre.
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, October 4, 2013
Dear AnnaNJohnny,

Thank you for taking the time to write a review regarding your most recent stay. It was a pleasure having you as a guest here.

We are so happy to hear that you loved our central location right in the heart of downtown Indianapolis, within walking distance to hundreds of restaurants and other great attractions.

We are regretful to learn that you found your room to be outdated, along with the issues of the water and other various noises keeping you up at night. We are very apologetic to hear that our staff failed to provide you with help and assistance, this is not the guest satisfaction that we strive to create, and it causes me great concern when I hear of an instance where we failed a costumer. It would be very helpful if you would contact us so I can speak with you and get more details about the issues you had while staying here. We want to make your stay here as great and comfortable as possible.

You will be happy to hear that we do have a regular refurbishment plan set in place and have plans in the near future to do full renovations of all of our guest rooms.

Once again, thank you for your comments and please accept my apologies for some of the issues you had while staying with us. It would be our pleasure to continue to have you as a valued guest of our hotel.

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Senior Contributor
27 reviews 27 reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 26, 2013

We had a wedding rehearsal, reception and 17 rooms at the hotel for wedding party and out of town guests. A few blips that will come with planning a large event - but the venue and staff handled it very well, went out of their way to accommodate and did us very proud. General review by guests was it was one of the best weddings they had ever been to. Roof top reception for 180 was gorgeous. Hotel rooms with parlor between was great for social hours. Price was great for a down town venue. All in all, very, very good.

Room Tip: If you need multiple rooms for an event, get the parlors between rooms as well - there are 4 in the...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, September 30, 2013
Dear Regionguy,

We certainly appreciate taking the time to write a review. It was a pleasure having you stay with us during your special day.

We are so happy to hear that your rehearsal dinner and reception here at the Sheraton Indianapolis City Centre was a success!! We are also happy to hear that you found our staff to be helpful and accommodating and you enjoyed our ballrooms and hotel rooms. It is also great to learn that you found our pricing reasonable. Guest satisfaction is our number one priority here and we love to hear of an instance where we met and even exceeded guest’s expectations. We are so happy to hear we could help in making your day one to remember.

Thank you again for your wonderful comments, we look forward to your return next time travel brings you our way!

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trondheim, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 22, 2013

Stayed here for 5 days, quiet and classy hotel with the nicest staff you can imagine:)! I have never slept better, the beds are incredible, and the bathrooms are great:). Everything was perfect! Starbucks is in the building, and a great drugstore around the corner. If I can mention one thing I didn't like; the breakfast was disappointing and expensive. It should be included in the hotelprice..

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, September 25, 2013
Dear Siv,

We appreciate you taking the time to write a review regarding your most recent stay here at the Sheraton Indianapolis City Centre Hotel. We are so happy to hear that you enjoyed!

We are thrilled to hear that you found our hotel and staff to be wonderful! Guest satisfaction is our number one priority here and we love when a guest recognized our staff’s efforts and takes the time to say thank you. We are also very glad to hear that you enjoyed our rooms and our Sheraton Sweet Sleeper beds. It is great to learn you took convenience to our on-site Starbucks and our location to nearby drugstores. Thank you so much for your wonderful comments; they will definitely be shared with the entire Sheraton Indianapolis City Centre team.

We are apologetic to hear that you found our breakfast to be expensive. We do conduct regular pricing surveys to other downtown Indianapolis Hotels to make sure our prices our competitively priced.

Once again, thank you for your comments. It was a pleasure having you stay with us. We look forward to your return in the near future.

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 18, 2013

I just checked in to the hotel and my room is next to the elevator which is unbearably loud. I cant hear the tv over the elevator - there is no way I will be able to sleep. The front desk did give me ear plugs and apologized, acknowledging the noise is really loud. I pulled back the bed sheets and found dried blood on the comforter. Luckily there is a second bed that appears to be cleaner. Reddish brown water came out of the sink when I turned it on. There is dirt around the bathroom sink. I stayed here over a year ago for one week with no complaints, but after this experience I will never stay here again.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, September 20, 2013
Dear Jrluigs,

We really appreciate you taking the time to write a review to us concerning your most recent experience at our hotel. My sincere apologies for the numerous issues you had. It causes me great concern when I hear of any instance when we have failed a costumer and I take the issues you outlined in your letter very seriously.

We are so sorry to learn that housekeeping failed to provide you with clean linens and a clean room, this is unacceptable and I have spoken with the housekeeping team to reinforce with them the proper levels of cleanliness; it would be very helpful if you would contact me so I can find out what room you stayed in so we can follow up with the person that cleaned your room. We are also apologetic to learn that the water from your sink was brown, the water to our building was shut down for a period on the day of your arrival and that resulted in mineral deposits entering our water supply, the water is once again clear and the issue has been resolved.. We are very regretful to learn that the elevator next to your room was extremely loud, the elevator company has made adjustments to the cabs yesterday so they are no longer making the noise you experienced. If you stay with us in the future if you request a room away from the elevators, the front desk will be happy to accommodate you.

Once again, please accept my sincere apologies about the conditions you experienced at our hotel, we can understand the disappointment you have. We hope that in time you will allow us the opportunity to provide you with an experience more typical of the Sheraton Indianapolis City Centre.

Best Regards,
Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 185 hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton

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