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Sheraton Indianapolis City Centre Hotel: Traveler Reviews

3.5 of 5
31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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Sheraton Indianapolis City Centre Hotel
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Ranked #91 of 185 hotels in Indianapolis
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263 reviews from our community

Traveler rating
    58
    83
    64
    34
    24
See reviews for
Families
42
 
Couples
55
 
Solo
30
 
Business
101
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Wilmington, North Carolina
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
95 helpful votes 95 helpful votes
“Nice place, but not a fan of my room”
3 of 5 stars Reviewed February 9, 2013

The staff were very friendly and I enjoyed being on the VIP package - forgot what it was called - where they have sodas and snacks in the afternoon and a light breakfast in the mornings. My room was a standard room, but there were a couple of problems - first, the bed sagged on one side, so I always felt as though I was sleeping on an angle. It was uncomfortable. The major problem was they put me right by the elevator shaft (on the 10th floor) and the sound of the elevators going up and down all night kept me awake. I asked to be switched after my first night, but they said they only had doubles available. I opted to stay with the King, but after a 2nd sleepless night, I should have moved to a room with a double away from the elevators. Avoid those rooms at all cost! Also...the cost was very affordable - around $135 I think.

Room Tip: Avoid proximity to the elevator!
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hilburno about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
February 25, 2013
Dear Hilburno,

Thank you for submitting a review of our hotel to Tripadvisor.com. We value every comment and use them to make improvements at our hotel for you in the future.

We are pleased to hear that you found our staff to be friendly and our prices to be very affordable. However, we are disappointed to learn about the issues you encountered in regards to your comfort. Please accept our most sincere apology for the noise disturbance and discomfort of the bed you slept on.

We would appreciate it if you please contact us so that we may locate which room you stayed in? We would like to correct the bed issue so that it does not occur again, and we would also like to speak to you in reference to your recent stay. We believe that every guest should enjoy a peaceful night’s sleep, and we regret that you were not able to do so.

Again, we appreciate your feedback about our hotel. We hope to have the opportunity to provide you with an experience more typical of our property in the near future.

Best regards,


Scott Hagen
General Manager
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SPRINGFIELD, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice stay.”
4 of 5 stars Reviewed January 27, 2013

Ended up getting a great rate at the Sheraton on a very busy weekend. It came with free breakfast vouchers (buffet normally $14). Buffet was small, more like the kind you get at a Hampton Inn for free, wouldn't have paid the $14 for it. Hotel was very clean, great proximity to downtown area, mall, convention center, restaurants, etc. Starbucks at the hotel, although could have used more than one person working there. Huge line at check in, but it moved pretty quickly. Nice bedding, comfy bed, liked the closet that was more like an armoire. Only minuses were no small fridge in the room and couldn't figure out the thermostat so the room was very warm. Called down to the front desk and they explained it's either heat or cool, so we had to turn it off completely, couldn't even use fan without it blowing hot air, and prop open the door to the hallway to cool it off. Otherwise, a very nice stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HRSLVR about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
February 5, 2013
Dear HRSLVR,

Thank you for the recent correspondence that you submitted to Tripadvisor regarding the Sheraton Indianapolis City Centre Hotel. We appreciate you taking the time to make us aware of your experience during your recent stay, and we are very pleased to hear that you considered your stay with us to be very nice.

We were delighted to hear that you found our hotel to be very clean and that you enjoyed the comfort of our hotel as well as its central location.

We are disappointed to learn about the trouble you encountered with the thermostat. Please accept our most sincere apology for this. We would like to be able to get this issue corrected, we would appreciate if you would contact me so we could ask you what guest room you stayed in our maintenance department to can get this fixed immediately.

Again, thank you for your thoughtful comments. It was our pleasure to have you as a guest at the Sheraton Indianapolis City Centre Hotel. We look forward to welcoming you back in the near future.

Best regards,


Scott Hagen
General Manager
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Charlotte, North Carolina
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Great trip!”
5 of 5 stars Reviewed January 24, 2013

Stayed here during a busy week in Indy. Great staff! They initially had trouble checking me in, however they were able to straighten out the problems quickly. Room was great!

I wish the internet were free (at least for business travelers) or there were wifi. Great restaurants within walking distance (yes, even in the 10 degree winters)

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by BToad2233 for Indianapolis
Ask BToad2233 about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
February 5, 2013
Dear BToad2233,

Thank you for evaluating the Sheraton Indianapolis City Centre Hotel on Tripadvisor.com. We appreciate you taking the time to make us aware of your wonderful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments have been shared with our entire staff, as reinforcement to continue their efforts to make the Sheraton Indianapolis City Centre Hotel a leader in excellence.

Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Thank you for choosing the Sheraton Indianapolis City Centre Hotel.

Best regards,


Scott Hagen
General Manager
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Chicago
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Avoid during the winter”
3 of 5 stars Reviewed January 23, 2013

Great location, great service but the rooms are like being in an igloo in the winter. I'm on my 2nd room and have had the heat on as high as it can go for close to 12 hours now and it's still like a freezer. Most uncomfortable temperature control I've ever had in a hotel room.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lviewguy about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
January 24, 2013
Dear Iviewguy,

Thank you for taking the time to share your experience at our hotel with the Trip Advisor community, your feedback is very important to us so we can correct any issues that our guests are experiencing. I apologize that you are having problems with the heater in your guestroom and I would like to assist you in getting this corrected, would you please be kind enough to contact me so we can identify what room you are staying in and get a maintenance person sent up to the room to get your heater operational.

Best regards,
Scott Hagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana, United States
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Great location.”
4 of 5 stars Reviewed January 11, 2013

We always stay here when we go to Indy for events. It's walking distance to Lucas Oil Stadium and Banker's Life fieldhouse, as well as Circle Centre Mall and a lot of great restaraunts. Our last stay we booked with SPG points and when I called the confirm our reservation a few days prior, I asked about an email I recieved saying we could upgrade for a small fee, and the lady upgraded us for free. We stayed on the club floor and the club lounge was great. Complimentary soda and snacks as well as scheduled hors d'oeuvres which where tasty. Service is always friendly. My only dislike is that you have to pay for parking but I guess that's just the norm these days.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by indianaseth for Indianapolis
Ask indianaseth about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
March 8, 2013
Dear Indianaseth,

Thank you for taking the time to evaluate our property. It is so exciting to hear that you had such an enjoyable stay here with us at the Sheraton Indianapolis City Centre. We are pleased that you took advantage of the convenience of our local restaurants, sports facilities, and shopping center.

We are certainly glad that we were able to accommodate you with a complimentary upgrade and that you were able to experience our wonderful club lounge. It’s those small gestures that truly create memories. Since we are in a metropolitan location, it is not unusual for hotels to charge a fee for parking.

We thank you for all of your kind words and we look forward to seeing you again next time you travel to our area.

Best Regards,

Scott Hagen
General Manager
Report response as inappropriate
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Additional Information about Sheraton Indianapolis City Centre Hotel

Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #91 of 185 hotels in Indianapolis
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
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