We always stay here when we go to Indy for events. It's walking distance to Lucas Oil Stadium and Banker's Life fieldhouse, as well as Circle Centre Mall and a lot of great restaraunts. Our last stay we booked with SPG points and when I called the confirm our reservation a few days prior, I asked about an email I recieved saying we could upgrade for a small fee, and the lady upgraded us for free. We stayed on the club floor and the club lounge was great. Complimentary soda and snacks as well as scheduled hors d'oeuvres which where tasty. Service is always friendly. My only dislike is that you have to pay for parking but I guess that's just the norm these days.

I'm an SPG Platinum member and I stay 50+ nights per year.

Pros:
- Location is close to everything downtown
- It's got parking (pay) attached
- The room was clean and looked nice

Cons:
- The walls are thin (I heard the 5:30 am wakeup call on one side and the 6:15 wake-up call on the other
- The bathroom was only slightly larger than a cruise ship bathroom (i.e. tiny)
- The wait at the front desk was consistently long
- The front-desk staff were all new-hires
- The toilet never flushed right, in spite of a call to "engineering"
- There was nearly constant traffic noises from outside

This was our first time to Indianapolis and this location is great to walk to lots of different locations. You're one block away from Monumental Circle and about 5 blocks from great food and entertainment. Keep in mind that this is not a hotel you can visit through the skywalk but you can get to a neighborhood hotel and then walk on the street to the Sheraton. We went in December 2012 and it was snowing so being able to walk to many locations was great. We attended a football game and drove to a Kroger store about 3 miles away (easy access on GPS) to get tailgating supplies. Near the Indianapolis Zoo and the convention center and within walking distance of Lucas Oil Stadium. If you're writing a review because the hotel staff didn't pay enough attention to your needs, then you didn't get out enough to enjoy the great city of Indianapolis. I needed a nice bed, running hot water and clean towels.

The Indianpolis Sheraton City Centre is a nice place but there were a couple of problems with our room. It took literally 10 minutes for the water to warm up to a tolerable temperature, really just barely warm. Also, the thermostat in the room didn't work and the room was far too warm. I was, however, compensated for both of these problems with points, which was acceptable to me.

The room itself was a nice size and very clean. The bedding was high quality, but the towels were below average. The bathroom was just average.

The public areas of the hotel were very nice and parking was reasonable. The location is excellent and the desk staff were pleasant. We got a good rate on our room, so overall I felt my experience was fine.