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“Great Location - Poor Hotel” 2 of 5 stars
Review of Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
3.5 of 5 Hotel   |   31 West Ohio Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #85 of 182 hotels in Indianapolis
MI
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
“Great Location - Poor Hotel”
2 of 5 stars Reviewed January 9, 2013

I'm an SPG Platinum member and I stay 50+ nights per year.

Pros:
- Location is close to everything downtown
- It's got parking
(pay) attached
- The room was clean and looked nice

Cons:
- The walls are thin (I heard the 5:30 am wakeup call on one side and the 6:15 wake-up call on the other
- The bathroom was only slightly larger than a cruise ship bathroom (i.e. tiny)
- The wait at the front desk was consistently long
- The front-desk staff were all new-hires
- The toilet never flushed right, in spite of a call to "engineering"
- There was nearly constant traffic noises from outside

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 11, 2013
Dear bvalentine002
We appreciate you posting a review about your recent stay at our hotel. We were thrilled to learn that you found your room to be clean and you thought it looked nice; our team takes great pride in providing our guests with a guest room that are in excellent condition.

We are dismayed to learn that you were inconvenienced by noise issues and that you also had a plumbing problem in your guest room, please accept our sincere apologies for the troubles you experienced. It would be very helpful if you would contact me directly so I could inquire what guest room that you so we can check this guest room out and resolve the issues you mentioned in this review.

We look forward to hear from you soon.

Sincerely,
Scott Hagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Roanoke, Virginia
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2013

This was our first time to Indianapolis and this location is great to walk to lots of different locations. You're one block away from Monumental Circle and about 5 blocks from great food and entertainment. Keep in mind that this is not a hotel you can visit through the skywalk but you can get to a neighborhood hotel and then walk on the street to the Sheraton. We went in December 2012 and it was snowing so being able to walk to many locations was great. We attended a football game and drove to a Kroger store about 3 miles away (easy access on GPS) to get tailgating supplies. Near the Indianapolis Zoo and the convention center and within walking distance of Lucas Oil Stadium. If you're writing a review because the hotel staff didn't pay enough attention to your needs, then you didn't get out enough to enjoy the great city of Indianapolis. I needed a nice bed, running hot water and clean towels.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 11, 2013
Dear Angela5183,

Thank you for sharing your experiences at the Sheraton Indianapolis City Centre with the Trip Advisor community. We were delighted to hear you had an enjoyable stay at our hotel and that you had a wonderful time in our great community.

We look forward to serving you again next time your travels bring you to our area.

Sincerely,
Scott Hagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Top Contributor
160 reviews 160 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed December 31, 2012

The Indianpolis Sheraton City Centre is a nice place but there were a couple of problems with our room. It took literally 10 minutes for the water to warm up to a tolerable temperature, really just barely warm. Also, the thermostat in the room didn't work and the room was far too warm. I was, however, compensated for both of these problems with points, which was acceptable to me.

The room itself was a nice size and very clean. The bedding was high quality, but the towels were below average. The bathroom was just average.

The public areas of the hotel were very nice and parking was reasonable. The location is excellent and the desk staff were pleasant. We got a good rate on our room, so overall I felt my experience was fine.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 11, 2013
Dear bauercat,
We certainly appreciate you taking the time to provide us with feedback about your recent stay at our hotel. We were delighted to hear that you found our staff to be pleasant, the room to be very clean, the bed linen to be high quality and the public areas to be very nice.

We apologize that you had issues with consistent hot water and troubles with climate control in your room during your stay. If you would be kind enough to contact me personally so I could inquire what room you were in; it would be a great help to us so we can check out the guest room and find the source of this issue.

Sincerely,
Scott Hagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 31, 2012

I stayed at the Sheraton for a night and was impressed! The room was very clean. The bed was super comfortable (I didn't want to get out of it). Friendly staff. PERFECT location right downtown Indianapolis. Monument Circle was literally steps away. Bars and restaurants were just steps away as well. I stayed there on a Saturday and walked to Lucas Oil that Sunday. If its freezing like it was when I went, you can use the skywalk. Next time I stay downtown, I will be staying at the Sheraton. I would recommend it to any friend or family member.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, January 2, 2013
Dear ParrotHeadRN,

Thank you for the recent correspondence that you submitted to Tripadvisor regarding the Sheraton Indianapolis City Centre Hotel. We appreciate you taking the time to make us aware of your wonderful experience during your recent stay.

We are very pleased to read that you enjoyed the comfort and cleanliness of our rooms, as well as the friendliness of our staff. We’re also glad you took advantage of the convenience of our metropolitan location by visiting local restaurants and the Lucas Oil Stadium.

Once again, thank you for your thoughtful comments. We look forward to welcoming you back next time to the Sheraton Indianapolis City Centre Hotel.

Best regards,


Scott Hagen
General Manager
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Indianapolis
1 review
5 of 5 stars Reviewed December 26, 2012

Abigail is an excellent employee. She treated my group as if we were family. We had a blizzard in the downtown Indy area. She made sure we all were comfortable with our visit. WE will be back here for sure..

Room Tip: Had no breakfast??
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, December 28, 2012
Dear Gino E,

Thank you for filling out a review of the Sheraton Indianapolis City Center Hotel on Trip Advisor. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are very pleased to hear that our staff was able to provide great service to you during the blizzard. Your comments will be shared with Abigail, who we know will be excited to receive such recognition.

Again, thank you for your feedback. We look forward to your return.

Best regards,


Scott Hagen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 18, 2012

Stayed this past weekend and had a nice stay.

*The location is right in the center of downtown so you have access to all the restaurants and night life if that is your thing.

*The views are also very nice if you are lucky enough to face the circle.

*They are going through a remodel right now. I am ok with that and hardly noticed on our stay.

*Would stay again if I am in downtown Indy again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, December 20, 2012
Dear RalphieSpeaks,

Thank you for your recent correspondence regarding the Sheraton Indianapolis City Centre Hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are pleased that you noticed the convenience of our local restaurants and central downtown location, and that you would definitely stay with us again in the future.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing the Sheraton Indianapolis City Centre Hotel.


Best regards,


Scott Hagen
General Manager
Report response as inappropriate
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 14, 2012 via mobile

I stayed one night here, but I thought it was excellent. The bed was comfortable, the room was clean, and they were able to give me early check in. Plus, the lady at the front desk was able to find me a room with a view of the monument, so that was a beautiful view, especially around Christmas with all of the decorations. The only negative things I can say are this: the bathrooms are small and the toilet is awkwardly build into the sink counter area. And, the parking garage (which looks like it could collapse at any moment) is $25 per day to park in (mine was paid by a third party thankfully). Other than those 2 things, I thought the hotel was wonderful overall. It is in a great location and I would be happy to stay there again.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott H, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review, December 18, 2012
Dear Rabidliger,

Thank you filling out a review of the Sheraton Indianapolis City Centre Hotel on Tripadvisor. We appreciate you taking the time to make us aware of your wonderful experience during your recent stay.

We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments have been shared with our entire staff, as reinforcement to continue their efforts to make the Sheraton Indianapolis City Centre Hotel a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Best regards,

Scott Hagen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Indianapolis City Centre Hotel

Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
Address: 31 West Ohio Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 182 hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 
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