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“personal” 4 of 5 stars
Review of Omni Severin Hotel

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Omni Severin Hotel
4.0 of 5 Hotel   |   40 West Jackson Place, Indianapolis, IN 46225 (Downtown Indianapolis)   |  
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Ranked #13 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
Springfield, United States
1 review
“personal”
4 of 5 stars Reviewed March 31, 2014

I would consider staying again but someone needs to explain the billing process and that you CHARGE the card with pending charges and you do not change the billing even when we tell you we are not paying for all of the rooms. My brother gave the p-erson his credit card, but the charges were never changed from pending on my card

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,255 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Westerville, United States
1 review
5 of 5 stars Reviewed March 31, 2014

An outstanding hotel with friendly and helpful staff abound. Great amenities-fitness, restaurant… close to great Indy attractions and numerous restaurants. Recommend… You get what you pay for and the Omni is just that..

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
1 review
5 of 5 stars Reviewed March 27, 2014

The Omni in downtown Indy is charming, beautifully decorated, and convenient - in walking distance to basically everything. The hotel staff is incredibly attentive and friendly. My room was beautiful and clean, with nice fixtures, linens, and amenities. I would definitely stay here again.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Severin Hotel, responded to this review, April 1, 2014
Thank you for the wonderful review. We’ll be sure to share it with our staff. We look forward to seeing you again next time you’re in Indianapolis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, United States
1 review
5 of 5 stars Reviewed March 26, 2014

WE stayed at the Omni because we were in town for doctor visists. The atmosphere was tranquil and relaxing. The staff was extremely kind and helpful. Especially the bell man. He was kind enough to make sure he was available at the moment we were ready to check. The price was great for the luxury that we experienced. Thank you!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vt, United States
1 review
5 of 5 stars Reviewed March 25, 2014

Everything is very nice and the service is great. Can walk to most downtown attractions. I stay for business each week adn the select guest program is great. The moring breakfast is excellent value. It is connceted to the Circle center mall which is nice this cold winter to have a place to walk without going outside to get there.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 24, 2014 via mobile

Great location, very clean rooms, and friendly staff. These are three of my major criteria and the Omni Severin met all three. My only complaint is with the plumbing: the water pressure in the sink was extremely poor the night I checked in and the toilet wouldn't flush. It worked fine the next morning but when I went to take a shower later that day I had a very difficult time getting hot water and eventually had to wash my hair in the sink. This, too, was remedied later, but these are not problems I would've expected at this caliber of a hotel. Nevertheless I recommend this property.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Severin Hotel, responded to this review, April 1, 2014
Thanks for taking the time to post a review. It’s great to hear we met your three criteria during your stay. We do apologize for the water pressure and lack of hot water on that afternoon of your stay. We’re glad we fixed it later, but we don’t want to have these issues to begin with, and are working to ensure it doesn’t happen in the future. Thanks for your patience, and we appreciate your recommendation.
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Valparaiso, Indiana
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 24, 2014

From the time the stay was booked until checkout, Omni staff was helpful, courteous, and genuine. We have a special needs child and the staff selected a room that was just right for our situation. We have stayed at a handful of hotels in the downtown area of Indy, but from now on this will be our go-to hotel.

Room Tip: The rooms on the south end are near a number of bars. If staying on the weekend, ask for a room away...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Severin Hotel

Address: 40 West Jackson Place, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Indianapolis
#8 Business Hotel in Indianapolis
#8 Romantic Hotel in Indianapolis
#18 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Severin Hotel 4*
Number of rooms: 424
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Also Known As:
Omni Hotel Indianapolis
Omni Indianapolis
Indianapolis Omni

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