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“Love this hotel-great location, great service!” 4 of 5 stars
Review of Omni Severin Hotel

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Omni Severin Hotel
4.0 of 5 Hotel   |   40 West Jackson Place, Indianapolis, IN 46225 (Downtown Indianapolis)   |  
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Ranked #15 of 183 hotels in Indianapolis
Indianapolis, Indiana, United States
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
“Love this hotel-great location, great service!”
4 of 5 stars Reviewed July 17, 2013

I've stayed at the Omni Severin in downtown Indianapolis about 3-4 times and have never been disappointed. The staff is always courteous, rooms are nice and you can't beat the location. It is within walking distance to the Banker's Life Fieldhouse, connected to CIrcle Center Mall and close to Georgia St where a lot of festivals (such as the 2012 Superbowl Village). This time we stayed in a superior cityview room so we had a very large balcony with table and chairs overlooking the city. For the price, this is a nice upscale hotel.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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913 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
83 reviews 83 reviews
60 hotel reviews
Reviews in 53 cities Reviews in 53 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 17, 2013

Great option in down town Indianapolis at a lower cost compared to the luxury hotels down there. Not as luxurious as others, but not too far either, a really good option for what you pay. Had a very pleasant stay for business. Clean, well equipped rooms, good service, good food and convenient valet parking (additional $29.00/24 hours-multiple entry).

Room Tip: It should not matter.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 11, 2013

We checked into the Omni On July 4th. When you check in online they give you a choice of times you want to check in - we got there early and they were still ready for us! Valet parking (attendants and door attendants all were VERY nice) is a little expensive, but we didn't mind.

They bring your bags to your room for you which is very nice, especially if you have a lot of luggage. Room was good and clean, king sized bed. Decorated nicely. Bathroom is small, and no exhaust fan (not sure why that is at hotels!) but clean. Room was also very quiet, no noise from the neighbors

We enjoyed some drinks at the Wine Thief (Will is a wonderful bartender!) the first night and a few drinks the next evening at the other bar in the hotel. There were 2 male and one female bartenders and they were very very pleasant, made you feel so welcome and comfortable. Made for an enjoyable evening!

I really can't find anything bad to say about the weekend there - very nice employees, very clean and beautiful hotel. When we got home we realized we had left two jackets in the closet - I called, and they sent them out to us that day (thanks Sarah in housekeeping!)

We went to Indy for a weekend away - and had a great experience at the Omni. I recommend it highly and would not hesitate to stay again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Omni_Manager, Manager at Omni Severin Hotel, responded to this review, July 29, 2013
Thanks for taking the time to post a review of your weekend getaway. We are so glad you enjoyed your stay, and we look forward to seeing you again next time you are in Indianapolis.
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Milan, IN
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 4, 2013

Omni Severin in Indy is Class at it's best!! Beautiful property and the service is excellent!! Rooms were spacious and immaculate and this is coming from a "clean freak"! Very accomodating for accessable needs and the customer service was A #1!! Walking distance to everything both funa and relaxing!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 1, 2013

Business travelers beware! This Omni Hotel has been targeted by criminals who steal computers, ipads, cameras, cell phones and pretty much anything of significant value to resell! I was there in early June for a medical conference on the mezanine level which connects to the Circle Center mall via a hall. Within 20 minutes of placing my laptop bag at the conference registration desk where multiple attendee bags were held for presenters, mine was stolen. The Omni DID NOT leap to action to help locate my belongings. In fact, the security even mentioned the connected hallway to the mall as the likely route my bag took when it exited their hotel! It was a unique rolling laptop bag yet the security claimed their cameras at exits including the mall did not show anyone taking my bag.....really! I filed a police report quickly. Within 10 days a detective had apprehended one of the criminals who still had my Tumi rolling laptop bag (my serial number on the bottom) with his clothes in it but all my belongings were gone. The detective told me the man was charged with 5 counts of theft for taking multiple items from the Omni hotel guests and that these criminals come by bus from Chicago to steal from Indianapolis hotel guests. Lesson learned....don't turn your back for even 1 minute at these hotels!!!! To this day, the Omni never followed up with me, never offered any compensation despite my attending a conference in their hotel and clearly the Omni's hotel security is of absolutely no help to guests! Given this situation, I have no intention of ever staying at the Omni again!!!! Yikes!!! Who wants to relive this nightmare? I even lost my wallet with money, credit cards, all my notebooks, research materials, flash drives, CDs, photos, 2 computers, canon camera.....everything in one bag! Lucky that I had my photo ID, $40 and a flashdrive in my pocket or I could not give my presentation, get a taxi to the airport and get on a plane home!! No thanks to the Omni........! No help from the hotel desk staff, manager or security!

Room Tip: Don't stay here! It's unsafe!!!!!
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Severin Hotel, responded to this review, July 8, 2013
First we are sorry that your belongings were stolen during your recent trip. The hassle of having to replace items is not something we wish on any of our guests. Unfortunately there was a recent issue with a gentleman entering hotels downtown, including ours, and looking for opportunities to take unattended items. As you know, our hotel and many other downtown hotels are connected via a walkway that also connects to the convention center and the Circle Centre Mall. The gentleman was using these walkways to move from hotel to hotel. We worked closely with the IMPD to provide any information on the suspect and with the collective effort of hotels in the area, they were able to arrest the suspect. We take security at our hotel very seriously and our team is trained to be aware of any suspect individual in our building. Unfortunately sometimes despite our best efforts to safeguard against this activity, it still can happen. Again we’re sorry you were the target, but we hope you know we did everything in our power by working with the police department to locate your bag.
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Ontario
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 28, 2013

Nice Location, close to everything downtown. Very close to Banker's Life Fieldhouse. Friendly staff, comfy beds, clean rooms. The only negative was the rooms were a touch on the small side, but for the price and location can't be beat.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Omni_Manager, Manager at Omni Severin Hotel, responded to this review, July 10, 2013
We appreciate your taking time to post a review. We do have larger suites available if you would like more space. Please come back next time you're in Indianapolis.
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 28, 2013

Stayed here 2 nights in May 2013 for the Do It Best Hardware Show. Wonderful hotel, very convenient to the convention center and to many great restaurants. Would stay here again. Very clean, upscale. Nice decor, friendly staff.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Severin Hotel

Address: 40 West Jackson Place, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Indianapolis
#10 Romantic Hotel in Indianapolis
#15 Luxury Hotel in Indianapolis
#22 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Severin Hotel 4*
Reservation Options:
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Also Known As:
Omni Hotel Indianapolis
Omni Indianapolis
Indianapolis Omni

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