We are Select Guest with the Omni, and we stay at Omni's all over the country. This Omni was like a discount Omni. The rooms were big, but they did not offer most of the amenities the other hotels do... nor were they polite when asked. In fact, the woman at the front desk was as rude as she could be, and there were staff sleeping in the lobby when we came in at midnight! We put our drink order on the door for the next morning...and it never came. They called us 1 hour early for our wake up call. The maid claims we had a Do Not Disturb on our door - and that is why our room was not cleaned one day - yet we NEVER use the Do Not Disturb sign. The hotel is clean and the rooms are large, but that is the only good thing I can say about this Omni. I would not stay there again.

The rooms were overpriced and small.

The pool was large and warm, but the water tasted like sweat.

On checkout day, a lady in the hall, who appeared to be management saw us carrying some items to our car and asked what room we were in - we told her we had not quite checked out yet.

When we came back upstairs, a maid had entered our room - and there were still belongings in there.

I was putting luggage in my car (still had luggage on the cart) when the bellman came out to take it. I told him I had more luggage upstairs and had planned on getting it, since it was near check out time. He said he would use it and bring it up to my room - he never did. When I came downstairs he was chatting with coworkers at the desk, and said someone else had taken the cart. I ended up having to hand-shuttle the rest of our belongings, along with 2 small children to the car on my own.

The day we were to check out (at noon), the maid knocked on our door at 9 am, waking us - she then came back at 10 am to see if we had left yet.

For a 4-star hotel I was less than impressed, and my family and I have stayed in many. I felt rushed and hurried, and like we were second class citizens. The hotel was not full, there were not people trying to check in, so I did not understand this behavior.