We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Crowne Plaza Indianapolis Downtown (Union Station) and Indianapolis?

We'll send you updates with the latest deals, reviews and articles for Crowne Plaza Indianapolis Downtown (Union Station) and Indianapolis each week.

Crowne Plaza Indianapolis Downtown (Union Station): Traveler Reviews

Call now to book: 800-980-6424 from CrownePlaza.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 62 reviews
62 Reviews
5.0 of 5 stars
18
4.0 of 5 stars
22
3.0 of 5 stars
10
2.0 of 5 stars
9
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#20 of 169 hotels in Indianapolis
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 273
Description: Train-theme hotel in the First Union Station in America, dating from 1900, connected to RCA Dome; next to Convention Center. This description is based on information provided by the hotel.
Address:
123 W Louisiana St
Indianapolis, IN 46225
Check Rates: $191 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Crowne Plaza Indianapolis Downtown (Union Station)

( 5-9 of 62 )
“Totally unique, special hotel, captures the spirit of the place”

Crowne Plaza Indianapolis Downtown (Union Station)

Jul 25, 2008

Unlike so many downtown hotels, tremendous effort went into making the experience here very context-sensitive so that the visitor is able to get a taste of the actual place and its heritage. This is not just a cookie-cutter downtown hotel. Everything was absolutely first-class, including the room, ambience, pool, staff, valet, food, etc. The kids had a wonderful time and there was lots for them to explore. The train car room was surprisingly spacious, tastefully decorated (all cars have their own unique decor and even a name), and strategically placed skylighting made it cheery during the day. The staff went out of their way to accommodate us and offered to valet-park our bicycles, which we brought with us. The manager (Marco) and his staff were warm and gracious. This was truly a special place and an unexpected find.

  • This TripAdvisor Member:
    • Liked — Ambience, uniqueness of train-station setting
    • Disliked — Crumbling PanAm Plaza area in front doesn't do justice to this first-class hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indianatrails's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 10, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Sporting event, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $191 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Great staff and comfortable beds!”

Crowne Plaza Indianapolis Downtown (Union Station)

Save Review
4 of 5 stars
upstate New York
Jul 9, 2008

I got a great deal on a room at the Crowne Plaza through Hotwire, and the location was great for me, since I was traveling to and from Indianapolis by train. The staff was extremely friendly and helpful.

I didn't know until arriving that the hotel is part of a working train station; I had thought it was a separate building right next door. They provide ear plugs, an eye mask, and a relaxation CD, but I didn't need any of those. I could feel a vibration when trains passed through, but not enough to disturb me.

My room was very nice. The linens were top of the line, the bed was comfortable, and the bathroom was spacious. The only thing I disliked was that mine was a corner room that faced the main hallway, right across from the gym, and my window looked out into the hallway rather than outside. This made the room feel a bit less private.

Overall, the hotel and its staff were great, and I'd stay here again.

  • This TripAdvisor Member:
    • Liked — friendly staff, very comfortable room
    • Disliked — window overlooking the hallway, noise from hallway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
writergeek313's Summary
Date of Stay: June 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: May 22, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $191 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Good hotel for the Hotwire price!”

Crowne Plaza Indianapolis Downtown (Union Station)

Save Review
3 of 5 stars
Illinois
Jul 8, 2008

Room was under $60 a night from Hotwire (listed as a 3.5 hotel), but be aware that parking is $25 a day. So, that boost the overall cost.
Clean room. Comfy bed. Had a window to the outside (view of parking lot). Trains come by a LOT. Kind of shook the building and squeaked on the track, but didn't really mind too much.
Pretty decent location. Walked everywhere.
All in all, for the Hotwire price, it was a good hotel for the money.

  • This TripAdvisor Member:
    • Liked — reasonable Hotwire price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuRic15's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: September 23, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Tourists
I selected this hotel as a top choice for:
Great food / Wine, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $191 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Noisy and outdated.”

Crowne Plaza Indianapolis Downtown (Union Station)

Save Review
1 of 5 stars
Westfield, IN
Jul 8, 2008

I like the Crowne Plaza chain overall but the last two I have stayed in are really showing their age.

We stayed here for a night away for our anniversary. I asked the front desk clerk on arrival for a quiet room. She stuck us right next to the railroad. Every time a train went by (which was at least one every hour) our room shook and the noise was ridiculous. The manager gave us 2000 priority points the next morning but in my opinion we should have received the stay free as I am still trying to catch up on the sleep missed that night.

The rooms need to be updated. This motel is something from the early 90's and desperately lacks amenities. We waited 20 minutes for help with our bags on check out despite the fact that there was no one else needing help at the time. I had to call the bell desk twice. Their service has definitely gone downhill over the last few months. I will avoid it in the future.

  • This TripAdvisor Member:
    • Liked — Location.
    • Disliked — Customer service and NOISE!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cubsblue's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 26, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $191 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“No outside windows”

Crowne Plaza Indianapolis Downtown (Union Station)

Jun 25, 2008

Cool concept but a bit run down. Staff are very friendly. There are no outside windows in any rooms (all face the interior of the old train station)so you may feel like you are doing a four day bit in solitary, as we did. The rooms by the pool ( we moved) are a nightmare.

  • This TripAdvisor Member:
    • Liked — Friendly staff
    • Disliked — No windows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TioPablo's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: August 26, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $191 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com

Reviews of Crowne Plaza Indianapolis Downtown (Union Station)

( 5-9 of 62 )
Travelers Who Viewed This Property Also Viewed
Location: Indianapolis, IN
$210*
Check Rates
Location: Indianapolis, IN
$274*
Check Rates
$271*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Crowne Plaza Indianapolis Downtown (Union Station)? Share your experiences!

Do You Own Crowne Plaza Indianapolis Downtown (Union Station)?

Crowne Plaza Indianapolis Downtown (Union Station) Address

123 W Louisiana St, Indianapolis, IN 46225