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“Comfortable and convenient” 4 of 5 stars
Review of Crowne Plaza Indianapolis Airport

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Crowne Plaza Indianapolis Airport
3.5 of 5 Hotel   |   2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)   |  
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Ranked #63 of 183 Hotels in Indianapolis
Certificate of Excellence
New Bremen, Ohio, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable and convenient”
4 of 5 stars Reviewed July 16, 2014

The hotel was very clean and very comfortable. Our room faced the airport which did allow us to hear the large jets landing in the middle of the night. If you are a light sleeper, request a room that does not face the airport. Since cleanliness and comfort is what is important to me, I would stay at this property again.

Room Tip: If you are a light sleeper, you should request a room that is not facing the airport.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank Janel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, August 3, 2014
Hello,

Thank you for writing. Some of our guest's prefer to face the airport so that they can watch the planes, other guest's prefer a room facing inside. We are more than happy to accomodate you. If you would like to call us we would be happy to note your preferences on your account.

Renee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

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San Jose, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 16, 2014

Came into Indy for race weekend and wanted a comfortable and convenient place for a single traveler. This hotel was perfect for me. Beautiful and clean room. Felt very comfortable and safe there. Had meals in the restaurant and via room service with no complaints. Close to airport and right off the freeway. Although the hotel is very quiet, it is in the landing pattern to the airport, so there is some airplane noise. But I plan on coming back to this hotel whenever in Indianapolis.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Patty323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, August 3, 2014
Hello,

We are very excited to see that the hotel was perfect for you. Thank you for taking the time to share your experience with other travellers. Our entire team loves reviews that let us know our guest's will return. Everyone will be happy to see this.

Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincy
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed the night prior to flying out of IND for vacation. The room was very clean and comfortable. Front desk staff was very helpful in providing local Pizza delivery options. Our room allowed for viewing of incoming airplanes which was cool. Even with the close proximity to the airport our sleep was not bothered.
This will definitely be my "go to" hotel when flying out of IND.

Room Tip: Executive Level floor is nice for light snacks and beverages.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank luv2goCincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, July 15, 2014
Hello,

We are glad to see that you enjoyed your stay. Thank you for choosing us to be your "go to" hotel when flying in and out! We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 12, 2014

I had a standard king bed room, which was clean and perfectly acceptable. Not outstanding, but certainly what you would expect. Nice bar/restaurant area with very friendly staff. The pulled pork sandwich was better than I expected. I did not have any issues with hearing planes. The room was very quiet. I would certainly consider staying again on a future visit.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Brad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, July 15, 2014
Hi,

Thank you for taking the time to share your experience with other travelers. I do hope you will stay with us in the future. If there is anything we can do to make your stay more enjoyable please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 10, 2014

I was pleasantly surprised by this gem by the airport. Newly renovated lobby and the room was excellent and modern in every way. Even ad an Indy car in the lobby the night I stayed! I was only there a few hours as I had to leave very early after arriving very late, but I'd stay here anytime the need arose.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, July 15, 2014
Hello,

The staff enjoyed reading your review, we appreciate you taking the time to write. We are very happy to see that you will stay with us in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 28, 2014

As I parked in the lot, an airplane flew RIGHT OVER the top of the hotel. OK, I understand its an airport hotel, but right in the landing path yards from the runway? Good news was I didn't hear planes inside AND they have earplugs available with the shampoo. Woman at the check in desk was obviously new, so she can be excused for the less than efficient check in as well as sending me to the wrong area in the hotel to find my room. Got to the room (finally) and the doorknob was broken. Got a great rate though!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Jeffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Indianapolis Airport, responded to this review, July 14, 2014
Dear Jeffrey L,

Thank you for staying with us and leaving feedback about our hotel. It is pleasing to know that our rates worked suitably for your needs. However, I am sorry to read that you did not enjoy your overall experience with us due to the issues encountered with the doorknob and level of service received. Rest assured, your review will be forwarded to management to consider for upgrades needed. I appreciate you letting us know about these unsatisfactory circumstances as this is our best means of improving our efforts.

Sincerely,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverdale, Washington
Level Contributor
137 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed June 25, 2014

Some friends and my husband and I stopped for a night here on our way home from a music festival a few days ago. We had been on the road all day and were looking for a decent place to crash. This hotel fit the bill. Check in went smoothly, free parking was excellent. The rooms were nice. We had been camping for 4 nights, so the shower felt heavenly, as did the bed! We arrived right at the tail end of room service hours, so I asked someone at the front desk if they had options for pizza delivery places in the area, and the person I talked to was kind enough to run up to the room with a few brochures. We were exhausted and really appreciated that. The only issues we encountered were that the ice machine on our floor was not working, but my husband went down one floor and got ice, so that really was no problem. I heard that the elevator was out after we got to our room and in the morning, but by the time we checked out, it was working again. Being an airport hotel, yes, we did hear planes overhead. Really, though, it only lasted about 3 seconds each time and certainly did not cause us to lose any sleep. The hotel provides earplugs, in case you need them. The aromatherapy set that was on the bed when we arrived was a nice touch. All in all, it was a very comfortable stay and I wouldn't hesitate to book this hotel again if I were passing through Indy.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GoChicaGo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, July 15, 2014
Hi,

Our team enjoyed reading your review. We are happy to see that everything went well and that you will consider returning. We hope you enjoyed the music festival and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Indianapolis Airport

Address: 2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#65 Business Hotel in Indianapolis
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Crowne Plaza Indianapolis Airport 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more   less 
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Also Known As:
Crowne Plaza Indianapolis Airport Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Crowne Plaza
Indianapolis Holiday Inn

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