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“Very good Business Hotel” 4 of 5 stars
Review of Crowne Plaza Indianapolis Airport

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Crowne Plaza Indianapolis Airport
3.5 of 5 Hotel   |   2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)   |  
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Ranked #72 of 185 hotels in Indianapolis
London, United Kingdom
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
“Very good Business Hotel”
4 of 5 stars Reviewed November 3, 2013

Overall, I was quite happy with my stay in this hotel. they've got a free shuttle from the airport. It is convenient for staying near the airport. Rooms are very spacious and well appointed, nice comfy bed. Not too noisy when you think it is really a couple of miles from the Airport. I believe it must depends on the wind, because only really hear it one night and not for the other 3. Breakfast was alright, a bit on the greasy side for eggs and sausages.. with a few other options available. However, it is a good 20 mn drive from Downtown.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, November 29, 2013
Hi,

Thank you for writing. We have shared your review with our staff. We hope to welcome you back the next time you are in Indy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 16, 2013

The rooms were clean and the hotel even gives you some aromatherapy spray. During our two days there we didn't hear a single airplane. We stayed in room 340 and 338. However on both nights people were running down the hall and being loud around 2 AM.

The hotel had good service both at the breakfast buffet and the bar. At breakfast there was a choice of hot food, breads and fruit. We were wishing that the bar offered snack/bar food like nuts or popcorn. The lobby has a pitcher of fruit flavored water.

Overall we had a good stay and if I ever found myself in Indy again I would stay here.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, October 18, 2013
Hello,

Thank you for taking the time to share your experience! We are sorry to hear about the noise in the halls. We have a 24hr manager on duty who is available to address any of your concerns. When you stay with us in the future please don't hesitate to contact them with any questions, concerns or needs. You can reach them by dialing 0 or stopping by our front desk.
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Houston, Texas
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 10, 2013

My husband and I attended a convention here and were delighted with our room and amenities. The hotel is huge with ample space for several conventions. Our hotel room was spacious, had a lovely view and housekeeping was prompt and efficient. The main dining room breakfast was a little weak, service slow, so I can't say too many positive things about the dining at this hotel. The lunch was fairly non-existent in the cafe -- got a good hamburger one day in the hotel bar :) Other than food, the place was clean, lovely, with great accommodations!

Room Tip: The front desk personnel are very accommodating. Just tell them you wishes or needs. They seem willi...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, October 14, 2013
Thank you for your review. I'm sorry to hear that your dining experience was less than what you expected. We have shared your comments with our food and beverage staff as well as our front desk team. Thanks again for the review!
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Indianapolis
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 11, 2013

This review is geared more towards the business travelers who are loyal to IHG properties.
(Platinum / Ambassador / Royal Ambassadors...you know who you are and what your expectations are. So some of my issues may seem rather petty to the casual hotel guest.)

I booked the Best Available Rate - King Executive with 5k bonus points directly on IHG.com. (with the anticipation of receiving 2-room King Suite - a one-level upgrade).
Received no upgrade.

The room: 5th floor. Clean but rather small for "King Executive"...pretty much an averaged-size room with a bed, desk, chair and small bathroom with a tub. It could have been mistaken for a $50/night La Quinta....except it cost $175/nt. Let me emphasize, that the room was perfectly spotless...everything in its place. It's just smaller than the term "King Executive" implies. White linens that smelled fresh. Amenity kit and breakfast menu on the bed. Two sets of ear plugs provided...as this hotel sits DIRECTLY off the end of runway 32. If you're an aviation buff, ask for an airport-view room. The aircraft fly right overhead and land just on the other side of the freeway. (Others may not be so excited about airliners flying over their heads.)

The Executive Lounge:
My first attempt to enter the lounge didn't work. My key wouldn't allow access. A trip back down to the front desk and I was asked to re-confirm my Platinum status, (which seemed odd because I was already booked into the Exec floor). I did; my key was re-coded, and I could then access the lounge. It was clean, and actually quite nice. A fridge full of non-alc beverages, fruit and later some hot snacks (mozzarella sticks and mini-corn dogs....not exactly 5-star but perfectly acceptable). No beers/cocktails...not even during the evening hours. Spent about 10 minutes in the lounge and never saw a soul.

Good:
Beautiful, open-air lobby with soaring ceilings and water features.
Room service was prompt and food was well-presented and tasty. Seared tuna and club sandwich was enough to feed a small army.
The hotel bartender was very friendly and prompt.

Bad:
Two people working the front counter at check-in. One appeared to be the property manager, but she was working with one of the housekeepers on scheduling the cleaning of rooms. From their conversations, it sounded like the hotel had dozens of rooms that had yet to be cleaned, even though it was 7PM. The other desk agent had her hands full juggling phone calls and an agitated guest who had locked himself out of his room with no ID and not even sure of his room number.
After 7-8 minutes, the manager ended her conversation with staff, and offered to check me in. "Yes, I have your reservation. Sign here, here and here and here's your key and your Priority Club gift bag...I mean Intercontinental Hotels Group." (worth a chuckle to both of us).
No mention of an upgrade or reason none was offered. If I had known my King Exec would be so ho-hum, I would have asked for one. Didn't feel like playing 'musical chairs' with rooms, and just rode the horse I mounted.

No acknowledgement of status at check-in, other than being handed a goody bag with a Hershey bar, trail mix and a drink certificate for the hotel bar. No upgrade to the room I was actually hoping to receive, in spite of the hotel seeming to be nearly deserted.

Received a mystery knock on the door from hotel maintenance rather late at night. I didn't open the door but asked what the problem was. He said my TV wasn't working. I said I haven't turned on my TV and hadn't complained. He left without saying another word.

Value?
Definitely not a value for the King Exec. Should have booked a standard room for $135. If the hotel was right outside the airport terminal like it used to be (before IND opened the new terminal), the CP was a perfect location for travelers arriving at IND. Now, with the IND terminal being on the other side of the airport, this CP needs to up their game a bit to remain attractive to travelers, especially for their Plats booking superior rooms. Downtown Indy looks more attractive and a better value.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, October 14, 2013
Hello,

We appreciate you taking your time to write such an informative and detailed review! We have reviewed your comments in our weekly guest satisfaction meeting and the staff was appreciative of the feedback. Thanks again!!
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Peoria, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 9, 2013

It was close to the ariport and they have frequent shuttles to the airport. They had a pool and a small gym which was really great .Nice bar and the breakfast buffet is superb, I would definitely stay here again if and when I am ever in Indy in the future.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, October 4, 2013
Hello,

Thank you for sharing your experience. We are very happy that you had a nice stay. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

Great airport location with convenient shuttle service to and from airport. Nice bar and the breakfast buffet is superb, I would definitely stay here again if and when I am ever in Indy in the future.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, October 4, 2013
Hi,

We are always excited to hear from guests who plan to return. We are very happy that you enjoyed your time with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hinesvill, virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

I was there for a Guntrucker Gathering in August. The front desk and staff, especially the restaurant was the best. They made our reunion one of the greatest The breakfast was the best, but other meals was outstanding to.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee H, Manager at Crowne Plaza Indianapolis Airport, responded to this review, September 3, 2013
Hi,

Thank you for the review. We are happy to hear you enjoyed your reunion!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Indianapolis Airport

Address: 2501 South High School Road, Indianapolis, IN 46241 (Formerly Holiday Inn Select Indianapolis Airport)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #72 of 185 hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Airport 3.5*
Official Description (provided by the hotel):
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more   less 
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Also Known As:
Crowne Plaza Indianapolis Airport Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Crowne Plaza
Indianapolis Holiday Inn

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