My husband and I stayed at the Crowne Plaza Indianapolis Airport this past weekend and were disappointed in a couple of key areas. First, we were at the hotel all day with a group for a conference. We asked around noon if an early check-in would be available. It was not, and that is certainly understandable. We tried back at 2 pm, 3 pm...rooms still not ready. 4 pm, still no rooms. We were finally given an explanation that the rooms were clean, but that the hotel was having issues with the linens. We (not just my husband and myself, but several who were also in attendance at our conference) were finally allowed into our room at 5:30 pm, well past the hotels designated check-in time.
As the description states, the hotel is located near the airport, and the entire facility is in the direct flight path of landing planes when they come in from the East. This was not an issue for us, but we were amused to find that with the complimentary toiletries in the bathroom were two pairs of ear plugs. That is worth a mention for lighter sleepers.
A couple of service items to mention in addition to lack of explanation regarding the very delayed check-in. Many of us decided to wait it out in the bar, which was staffed by one bartender and no servers. The bartender often left the bar area and was gone for 10 minutes or so at a time. We did have a very nice lunch buffet, of which I have no complaints. We had a sit-down dinner in a conference room which consisted of baked pieces of chicken. During the serving of the main course our waiter dripped chicken grease/broth all down the front of a lady at our table. He offered very little in the way of an apology, but did retrieve a bottle of club soda when the lady asked for it.
The hotel itself was clean, our room was clean, the bed was nice. The indoor pool was closed, which made us glad that we had not brought our children. All in all I cannot, unfortunately, recommend this hotel for it's conference space or for it's accommodations. I personally feel that there are several other quality hotels within the immediate area, and the service we received on this trip would certainly make me look elsewhere next time.
- Official Description (provided by the hotel):
- Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more less
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- Also Known As:
- Crowne Plaza Indianapolis Airport Hotel Indianapolis
- Holiday Inn Indianapolis
- Indianapolis Crowne Plaza
- Indianapolis Holiday Inn