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Embassy Suites Indianapolis - Downtown: Traveler Reviews

3.5 of 5
110 West Washington Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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Embassy Suites Indianapolis - Downtown
Ranked #77 of 185 hotels in Indianapolis
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257 reviews from our community

Traveler rating
    56
    91
    59
    36
    15
See reviews for
Families
61
 
Couples
44
 
Solo
17
 
Business
89
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Boston, Massachusetts
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Really Exceeded my expectations”
4 of 5 stars Reviewed November 11, 2012

Embassy Suites go out of their way to be consistent and therefore predictable. The one variable, although this is itself consistent, is the inverse size of the rooms as you get closer to a major city. Here, however I found the rooms to be significantly larger than I have ever encountered at an Embassy property. Next I found the service to be wonderful. Despite arriving late in the evening from a delayed flight, the staff went out of their way to help me with my room and provided an extra "gift" because I had missed the manager's reception. I couldn't be happier and have already booked my return stay at this property even though it was more expensive than other HIlton properties in the city.

Room Tip: The rooms all seemed great to me.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, Florida
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
“As good as it gets”
5 of 5 stars Reviewed November 5, 2012 via mobile

We stayed here for the Monumental Marathon. What a great location. Right downtown,lots of good restaurants,connected to the downtown mall, and easy in and out from the airport. Very good size room(suite)with the two areas. Clean room, king bed and all the extras you wanted,microwave, refrigerator and coffee maker. The staff was very friendly and always asking if you need anything else. The happy hour each day was very nice. The breakfast was outstanding. Even though the hotel was sold out Saturday night, the staff keep replacing the snack for happy hour and did the same Sunday morning for breakfast. This was not just your plan bread and cereal, we a talking full breakfast. Eggs, omelets to order,bacon,sausage, potatoes, pancakes, danish. You name it, they had it. The staff did an unreal job trying to keep replacing the food and cleaning the tables as the people just keep coming.
The pool,jacuzzi and workout room where clean and all worked well. Over all for us, this hotel was a perfect spot for coming to Indianapolis.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“A nice place to stay”
3 of 5 stars Reviewed October 29, 2012

The hotel was nice although in an awkward location. The room arrangements were nice for multiple people. The swimming pool was decent. Free breakfast and wifi would have added a great value to the stay.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagementTeam, Manager at Embassy Suites Indianapolis - Downtown, responded to this review
October 31, 2012
Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of customer service with us. The problems you mentioned the service have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area and experience the excellent level of hospitality that the Embassy Suites brand is known for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Great Location”
3 of 5 stars Reviewed October 24, 2012

My three sisters and I met in Indianapolis for our Fall Getaway trip and stayed at the downtown Embassy Suites. The location is excellent - within walking distance of restaurants, museums, canal, sports venues, mall, etc. However, it was very difficult to get into from the street level when we arrived on the airport shuttle. There are several steps leading up along the auto entry but it was very inconvenient with bags, etc. The complimentary breakfast was good, but the rooms were just okay. We usually stay at embassy Suites and customer service was a bit substandard for the price of the room at this location.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagementTeam, Manager at Embassy Suites Indianapolis - Downtown, responded to this review
February 13, 2013
Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of customer service with us. The problems you mentioned the service have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area and experience the excellent level of hospitality that the Embassy Suites brand is known for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed October 23, 2012

We were in Indianapolis for the AWON(American WWII Orphans Network) 2012 National Conference 18 - 21 Oct. Thoroughly enjoyed our stay. The hotel offers only suites which suited us just fine. Love the separate sitting/sleeping area. Also, it had a sink and make up area in one corner of our bedroom, or at least that is what I used it for. Everything was very clean and the staff were professional and friendly and always ready and willing to help us. The location of the hotel was perfect and was within walking distance of many sites and great restaurants. Plus...the hotel offers a full breakfast every morning which is included in the room rate. All rooms open to the Atrium which is on the 4th floor.

Room Tip: We were on the 17th floor in a corner room 1715 which had a great view of the street below.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Embassy Suites Indianapolis - Downtown

Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites
Address: 110 West Washington Street, Indianapolis, IN 46204
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Business Hotels in Indianapolis
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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