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“Filthiest Hot Tubs in America! Disgusting!” 2 of 5 stars
Review of Embassy Suites Indianapolis - Downtown

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Embassy Suites Indianapolis - Downtown
3.5 of 5 Hotel   |   110 West Washington Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #83 of 184 Hotels in Indianapolis
New York City, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Filthiest Hot Tubs in America! Disgusting!”
2 of 5 stars Reviewed October 1, 2012

My family usually makes a trip to Indy every year for a Colts game, and every time we have stayed at the downtown Embassy Suites. I don't know if we will anymore - the rooms are nice and the location is great, but for the price, it is no longer worth it. The 'Manager's Reception' that ES are well-known for, was a joke. The food literally consisted of stale pretzels and one cheese spread. The line for drinks was so long, it wasn't even worth standing in it.

Even worse than the mediocre evening reception, were the two hot tubs! Filthiest I have ever seen in my life! When the jets were not on, the water was opaque. When they were on, the dirty froth overtook the whole operation! Seriously disgusting. The rooms were too expensive for this type of care by the hotel - the price used to be worth it.This location gives the whole Embassy Suites brand a bad name. There are plenty of other nice hotels in this area - stay elsewhere.

Room Tip: The rooms are nice, but all things considered - go elsewhere. I don't know what is going on at t...
See more room tips
  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagementTeam, Manager at Embassy Suites Indianapolis - Downtown, responded to this review, October 3, 2012
I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping and maintenance staff to ensure this does not happen again. We hold ourselves to very high standards, just like our guests expect. I can assure you, we are working to make sure this doesn’t happen again. We’re also taking into consideration your feedback about the manager’s reception so we can enhance offerings and create a better experience for our guests. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Cincinnati
Top Contributor
107 reviews 107 reviews
12 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 1, 2012

With their 1-bedroom suites, free happy hour and breakfast, Embassy Suites is a good deal for travelers. Because of these perks, this is a very busy hotel, as confirmed by the front-desk staff. This hotel is located right in the middle of downtown Indy in a great location, within walking distance of some great restaurants, shopping, and sightseeing. The room looked as though it had been re-done recently with newer carpet, spreads and drapes (or it's just in really good shape). Staff was friendly and helpful. We would definitely recommend this hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 27, 2012

While attending the NBMBAA conference, I stayed at Embassy Suites Indianapolis, downtown. It's a nice hotel - clean, updated room, new carpet, restaurant, comfortable bed, and of course hot comp breakfast. As others have said, it does require some PI work to find the entrance. You can enter by the mall or off the street by walking up some dimly lit stairs. Not the smartest design to get in at all.

Jeff the bartender provided superb customer service after I had a poor experience with a dish I ordered from the restaurant.

You can get to the convention center through the skywalk, but beware it takes a long time. It's a nice alternative when it's raining, but it's a very long winding road to get there and signage is not the best. Remember to look up as you're walking, way up.

Overall, this is a good location for shopping and general site seeing. If your main business is at the convention center or Lucas Oil Stadium, you might want to stay at a hotel closer to that venue at comparable rates.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 26, 2012

I have been to many Embassy Suites around the Country and this one was just fine. It is centrally located to downtown Indy with lots of dining choices. It is only a 3 block walk to the convention center. All the rooms face an 18 story atrium, but also have windows facing outside. The rooms have been recently updated and are comfortable enough for a long stay. The breakfast is typical Embassy Suites style which is very filling. However, the evening receptions at this hotel lack the variety of snacks other Embassy Suites provide. Every night including only potato chips and veggies. The bartender was the best I've met so far-please remember to tip!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 20, 2012

This hotel was the host hotel for our family reunion this year. There are some pros and cons to this hotel. The hotel has a wonderful location and is in walking distance to FANTASTIC restaurants, clubs and bars, stadium and is connected to mall. It was clean and as the host hotel handled our lot of 250+ family members like pros. The breakfast was nice and as expected with Embassy Suites. The cons were parking can be frustrating. My family and I traveled in a Mid-size SUV and to get in the parking deck was a bit cramped however, after getting in was smooth sailing. The outside valet were a bit overwhelmed with parking and seemed a bit new to this. The front desk staff was just okay and not very friendly. However, all other staff was VERY nice, personable and even gave tips on where to go and what to do. The rooms were very clean, about average in decor and appearance. Overall, we had a very good trip and if I were to go back I would look into staying there again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 7, 2012

What a beautiful place!!!
Downtown area is amazing and clean.

Embassy suites was awesome. All staff attentive and helpfulwould be back here again.

Rooms are clean and offer all the amenities you might need

The only downside to this trip is the WIFI
they charge everywhere, and by they i mean every place in indy

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrollton, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2012 via mobile

The location of this place is great. It is connected to the circle city mall and convention center. Everything is walking distance, restaurants, bars, clubs, and Lucas Stadium. If you are into running you are in an awesome spot, you start your run right outside passing the capital to the canal. While you running next to the canal you run pass NCAA hall of fame, the zoo, and their memorial to the wars.
Only bad comment is $11 for the Internet per night.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Indianapolis - Downtown

Address: 110 West Washington Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

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