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“Apartment style living” 5 of 5 stars
Review of Candlewood Suites Indianapolis Dwtn Medical Dist

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Candlewood Suites Indianapolis Dwtn Medical Dist
2.0 of 5 Hotel   |   1152 N White River Pkwy West Dr, Indianapolis, IN 46222 (Formerly Candlewood Suites Indianapolis City Centre)   |  
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Ranked #73 of 183 Hotels in Indianapolis
Boothbay, Maine
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
“Apartment style living”
5 of 5 stars Reviewed October 11, 2013

I was very impressed when I opened the door to my room in this all-suite hotel! I am accustomed to "mini-suites" where bed, couch and kitchenette are all in one space. This was virtually a one-bedroom apartment with a living room/kitchen and a real bedroom down the hall, as well as several size full closets. I had a conference rate of $79 per night for all of this space which was a tremendous bargain, if you ask me! The concept of this hotel chain is that they do not offer daily housekeeping service. If you want your trash emptied, you put it outside your door. If you need towels or sheets, you bring the dirty ones down to the front desk and exchange them. This is fine with me. Almost always, when I stay in a hotel that advertises the "going green" policy of not replacing towels daily, no matter where I put them, I find new ones put out anyway. At least this way, I am able to "go green" and the hotel can pass on the savings and keep rates low by not keeping a fleet of housekeepers on duty. I was amazed at how quiet this hotel was. The adjacent building is exactly the same as the hotel but for more long term stays and seems to be filled with I.U. students, so I was expecting some late night noise from their parking lot. But that never happened. The hallway was quiet every night of my four-night stay as well. There is no restaurant, food service or bar on the property, so planning ahead is essential. You can purchase cold drinks, snacks, cereal, milk and microwave meals from their mini convenience store, which works well since suites have a full kitchen. The hotel is rather isolated and you cannot walk to a good restaurant. You can order take out from nearby venues. There is an hourly shuttle service that guests may take for a nominal fee which will bring you to the downtown district a couple of miles away, so you can conveniently go out to eat and take a cab or the shuttle back to the hotel. Regarding amenities: the bed was great! It seemed a bit firm at first but was really comfortable and I did not notice any aches or pains that come from poor support in a mattress. I would prefer the washable duvets on the beds after seeing a hotel expose' on T.V. that shows what is left on hotel bedspreads and quilts. But I manage O.K. by making sure that the sheet is turned down to cover the top of the quilt. The bathroom was fine but I missed having a bath mat or non-slip surface in the tub. I was rooming alone and thought of a story a friend of mine told about slipping in the shower, getting a concussion and passing out with no-one there to help. Just a safety feature I would add.
Overall, a great stay and I would recommend this hotel to others traveling to Indianapolis.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, October 15, 2013
Thank you for taking the time to write a lengthy, and very favorable, review of your recent stay at our facility. The brand is in the transitional phase of getting rid of the previous bed comforters, in favor of a new standard bedding package.

I hope that if you should return to Indy, the Candlewood Suites Medical District is your hotel of choice.

Don Hilton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
  • French first
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English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2013

Very clean, spacious room. Helpful and courteous staff. Free laundry facility provided. In-room kichenette was a big bonus
Quiet location and not too far from Indianapolis. A short distance from IUPUI.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, September 17, 2013
Thank you so much for the recent review of our establishment. I am pleased to hear that we met and/or exceeded your expectations. If you should return to the area, I hope Candlewood Suites is your hotel of choice.

Don Hilton
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2013

Recently stayed at this hotel while attending a conference in Indianapolis. The particular reason I chose this hotel was that it had two separate bedrooms and I was traveling with my two teenager kids.

The good features of this hotel are
- It is huge for a hotel. We had two bedrooms, large separate living area, with sofa bed . Fully equipped kitchen. Each room has its own TV.. 3 TV in total.
- free wireless and packing
- two miles to downtown , shuttle to downtown at a fee of 5 dollars flat rate.
Bad features are :
- this hotel is treated as extended stay, so room service is only weekly. If you need new towels before the 7 day , you have to get them yourself
-no breakfast provided complimentary or otherwise
-no restaurant on the property

In summary, if you are looking for space for a big family. This is the right hotel for you but not right for a single person on business trip

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, August 27, 2013
Dear 1Chris_N_11,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mishawaka, Indiana, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 31, 2013

Very clean, spacious rooms. Neat and all amenities included. Coffee available round the clock in the 24 hour store for free. Parking was a little inconvenient and the drive is a little hard to find if you're not on your toes. Excellent customer service. Quiet rooms and very private. Even having a studio room, we had ample room for all our things and to spread out.. Stayed here before in Nov. 2012 and were delighted. That was for a longer stay and this was an overnighter. I'd recommend this hotel to anyone. One drawback was it's lack of an easy way back to IU Hospital and to restaurants. But that is not something that would put me off in any way.

Room Tip: If you don't have a family, friends, or children with you, a studio is more than sufficient for...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, August 4, 2013
Thank you so much for your positive review from your return stay. I am glad to hear that you were once again impressed with the facilities and staff of our location.

I am curious to know as to what you found 'inconvenient' with hotel parking. Unlike many downtown locations, our hotel parking is complimentary to guests.

Don Hilton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hazel Green, Alabama
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 19, 2013

There were 3 of us in a 2 room unit. There was no oven in the unit, but we were able to check out a toaster oven. The room was plenty big for the 3 of us to be comfortable for a 3 night stay. The staff was friendly. There was an impending snow storm headed that way and had we gotten stuck were informed there was a special 'stuck due to snow' rate (which fortunately we did not need). There was a shuttle to the convention center, but the hours it ran did not work out for us so we drove to the convention center, but it was not far so that was not a problem for us. Would stay there again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, August 4, 2013
Thank you for your complimentary response from your stay at our facility. We hope that if you return to the area, our location is your hotel of choice.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceburg, IN
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 17, 2013

Stayed at the CS the night before my son's orientation at IUPUI. We were given a special rate of $84.00. The lobby is small, very low ceiling, but the girl behind the desk was pleasant and we were checked in in a matter of minutes.

The room was massive: separate bedroom w/king bed, a huge living room w/pull out sofa, full kitchen, and one bath. For the most part, the room was pretty clean....just a few smears on the counter, and I had to clean a patch of snot off the bathroom wall. When we opened up the sofa bed, the mattress cover had some pretty gross stains on it, so we closed it back up and my son just slept on the sofa itself. The king bed in the bedroom was very comfortable, but the pillows were pathetic. I actually took a bath towel, rolled it up and put it under the pillow.

For the price it was fine. Good location, very close to the university.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, August 4, 2013
Thank you for your review of our location. I regret that we were unable to 'wow' you with this most recent visit. Inspection(s) of rooms, prior to a guests' using, should have caught some of the cleanliness issues of which you mention. I apologize for these issues and have addressed your concern with our Executive Housekeeper for follow up.

Individual bedding preferences can differ greatly: pillow/mattress style, etc... Most guests of the facility love the pillows and often attempt to purchase for themselves. Obviously, your preference is more towards a denser pillow. If you should happen to visit again, please ask the front desk for a different pillow type.

Don Hilton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 19, 2013

Hotel was great and clean. Great service from Vicki. From reading another review I saw Russell name mentioned. When he checked me in he seemed very short and not very professional. Some people have bad days. I don't think it was me because the next person got the same treatment. Almost like he was a robot and all you got was a checked in. Nothing else. Not even a smile.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, June 21, 2013
Thank you so much for your feedback from your recent stay at our facility. I am pleased that the hotel exceeded your expectations. I do apologize for the 'robotic' way in which you were greeted upon check-in. Obviously, there are certain bullet points that our front desk staff need to address with persons arriving at our location; however, we attempt to do them in a fashion which is not meant to come across as 'robotic'. If back in the area we hope that you give us another opportunity to wow you from start-to-finish this next time.

Don Hilton
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Indianapolis Dwtn Medical Dist

Address: 1152 N White River Pkwy West Dr, Indianapolis, IN 46222 (Formerly Candlewood Suites Indianapolis City Centre)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Indianapolis Dwtn Medical Dist 2*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to Candlewood Suites in Downtown Indianapolis, Indiana Our extended stay hotel in downtown Indianapolis is near the Indianapolis International Airport, making travel to the hotel easy and convenient. Leisure travelers can appreciate our downtown Indianapolis hotel's close proximity to several local attractions. Eiteljorg Museum, the Children's Museum of Indianapolis and the Indiana State Museum offer history buffs the chance to soak up the heritage of Indiana. For sports enthusiasts, the Indianapolis Motor Speedway and Conseco Fieldhouse are just minutes from our hotel. The Indiana Zoo and White River State Park offer fun for the whole family. For business travelers, our hotel in downtown Indianapolis is near the Indianapolis International Airport and offers free high-speed Internet access, a Business Center and three meeting rooms. Nearby corporate locations include the IU Medical Center, the Indiana Convention Center and Simon Headquarters, while South Grove Golf Course offers a great place to unwind. This Indianapolis extended stay hotel offers you free high-speed Internet access and free local phone calls. Our standard guest rooms are the largest in Indianapolis. A Fitness Center, free self-laundry facilities, barbecue grills, a DVD/CD lending library and the Candlewood Cupboard, our miniature grocery store, offer unparalleled comfort and convenience. Call today to take advantage of our great Indianapolis hotel deals. ... more   less 
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Also Known As:
Candlewood Suites Indianapolis City Centre Hotel Indianapolis
Candlewood Indianapolis
Indianapolis Candlewood Suites

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