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“Filthy Floors” 2 of 5 stars
Review of Conrad Indianapolis

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Conrad Indianapolis
4.5 of 5 Hotel   |   50 West Washington Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #4 of 183 Hotels in Indianapolis
murrieta
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Filthy Floors”
2 of 5 stars Reviewed August 12, 2014

I took a wet towel and lightly wiped the bathroom floor. The resulting towel was black. Apparently the floors had not been cleaned in weeks! Housekeeping left a dirty trash can on the desk. Just an awful experience!

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, August 19, 2014
Thank you for your feedback, Vincent. I am sorry to hear about the inconveniences you encountered during your stay with us. Please know that this is not the memorable experience we wish to provide our guests.

If you are interested in discussing your stay in further detail, please do not hesitate to reach out to me directly.

I hope that you will consider giving us another opportunity to demonstrate our commitment to exceeding your expectations.

Hospitably,
Greg Tinsley
General Manager
Greg.Tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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697 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Brooklyn, New York
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

Lea at the concierge desk was incredibly helpful. She gave us wonderful advice on dining and made us feel totally welcome. I have stayed in Indy dozens of times when I was traveling for business before I retired and only recently tried the Conrad . The bite is lovely, well situated and the staff has been exemplary
Highly recommended

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, August 19, 2014
Thank you for your kind words. I am elated to hear that Lee’s outstanding service played such a memorable role in your experience with us!

We look forward to making the Conrad your home away from home here in the Circle City!

Hospitably,
Greg Tinsley
General Manager
Greg.Tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walla Walla, United States
1 review
5 of 5 stars Reviewed August 7, 2014

All of the staff were excellent! From the house keepers to the front desk, they were great. The staff near the front door and outside were always anticipating our needs and offering to get our car, to give directions, to recommend a place to eat. Excellent hotel!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, August 19, 2014
Thank you for your review, Teri! We truly appreciate your kind words regarding our team here at Conrad Indianapolis.

We strive to provide each of our guests with outstanding service and I am happy to hear this played such a memorable role in your stay with us.

I look forward to welcoming you back to the Circle City!

Hospitably,
Greg Tinsley
General Manager
Greg.Tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
79 reviews 79 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 6, 2014

To be honest there is a paucity of decent hotels in Indy.

Conrad (the upper market Hiltons) are generally good but you can see they come from 4* aiming at 5 as their isn't the inherent service focus of the full 5* hotels.

Anyway. This ones pretty good. It benefits from having a Capital Grille as it's in-house restaurant and breakfast provider. And I like CGs from my life in NYC.

I believe its better than the Hilton Garden Inn, it's older cousin a few blocks away, (the place that hands out water at reception if you qualify!).

When I'm in Indy next in a month I will stay in the Conrad.

Stayed July 2014
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ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, August 19, 2014
Thank you for taking the time to write a review, Mark. I am elated to hear that you enjoyed your recent stay with us, as well as your dining experience at The Capital Grille.

I look forward to welcoming you back to Conrad Indianapolis and exceeding your expectations!

Hospitably,
Greg Tinsley
General Manager
Greg.Tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kouts, United States
1 review
5 of 5 stars Reviewed August 6, 2014

We stayed only 1 night at the Conrad and it was our first time. ALL staff were extremely nice and helpful. Beds were comfortable. The kids ages 17, 15, & 12 (2 boys 1 girl) enjoyed the pool. We would stay there again.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, August 19, 2014
Thank you for taking the time to write a review, Carolyn. I am elated to hear your family enjoyed your stay in the Circle City!

We look forward to welcoming you back to Conrad Indianapolis in the future!

Hospitably,
Greg Tinsley
General Manager
Greg.Tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, MO
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 5, 2014

The hotel was very clean and had very nice rooms. The location was outstanding - centrally located near many areas you may want to visit.

I did think it was strange that such a nice hotel allowed pets. I love dogs - I have one myself but I do not want to get stuck next to a room with a dog barking all the time. Luckily, it was a room a few down from us that had a dog barking. It did not bother us - but if I was next door it might be a different situation.

Before I arrived, I called the hotel to find out if they know of any alternative parking to the $37 per day valet parking they offer. I felt like this was pretty steep for Indy. I have paid these rates in Chicago - but I did not want to pay this in Indy. They said they knew of no alternatives. I did some of my own research and I found a 24 hr Express Park garage about 1 block away on Pennsylvania where I was charged $12 per day. This was much better. I know the hotel needs to make money but try and be honest with your guests as I did find several alternatives after doing my own research.

Room Tip: Request a room away from someone with a dog
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, September 8, 2014
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed our location and amenities during your recent trip to the Circle City.

If you are interested in discussing your stay in further detail, please do not hesitate to contact me. I do hope we have the opportunity to welcome you back to Conrad Indianapolis and exceed your expectations in the future!

Sincerely,
Greg Tinsley
General Manager
Conrad Indianapolis
Greg.Tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 5, 2014 via mobile

First time staying here and the location was my favorite! It was super close to everything. The beds were smaller than I imagined but they were comfortable after a night out. Also, my wifi connected automatically and it was free, which was nice.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this review, August 14, 2014
Thank you for your feedback, Liz. I am happy to hear that our location played such a vital role in your stay with us.

We look forward to welcoming you back for a staycation here in the future.

Hospitably,
Greg Tinsley
General Manager – Conrad Indianapolis
greg.tinsley@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Indianapolis

Address: 50 West Washington Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Indianapolis
#2 Luxury Hotel in Indianapolis
#2 Family Hotel in Indianapolis
#7 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Conrad Indianapolis 4.5*
Number of rooms: 243
Official Description (provided by the hotel):
Welcome to the Conrad Indianapolis Luxury Hotel.The Conrad Indianapolis hotel in downtown Indianapolis is a destination that connects you with an innovative guest experience unmatched by other Indianapolis hotels. Located at the most prominent intersection in Indianapolis, a skybridge provides an uninterrupted path from our Indianapolis luxury hotel's ballroom and meeting rooms to the Artsgarden, Circle Centre Mall and the Indiana Convention Center. Our 23-story tower boasts 241 guest rooms, 15,000 square feet of state-of-the-art meeting space, a rejuvenating wellness center with a state-of-the-art fitness centre and pool, and two entrancing restaurants. Fine dining options at our luxury hotel in Indianapolis include The Capital Grille, with outstanding culinary delights served in an intimate dining experience, and Tastings, a wine bar experience that uses progressive wine technology for guests to enjoy wines by the taste, glass or bottle. ... more   less 
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Also Known As:
Conrad Indianapolis Hotel Indianapolis
Indianapolis Conrad

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