We were very excited about staying at the Conrad. Valet service did a great job directing us. The front desk quickly confirmed our reservation and gave us the key to our room. Once we arrived in a room, we were hustling to make a wedding. We quickly noticed that their was no soap, shampoo, etc. in the room. We notified the hotel that we quickly needed soap. After 10 minutes, we had to call again. The soap, shampoo, etc. did not arrive for 15 minutes. Then we called down to get our car ready from the valet. We were told the car would be waiting for us. When we arrive at the valet, the car was not there. We had to wait another 10 minutes for the car and we had to rush to make the wedding. Normally I don't complian. From the Conrad, we paid for great service, which wasn't delivered. Unfortunately, we were very disappointed.