Had a pleasant stay at the Indy Conrad. There was a slight glitch with the room, but the staff and manager were on top of it and made sure that we were happy. Food at the lounge was good, and the attached Capitol Grille was fabulous. I would definitely stay here again on my next trip to Indianapolis.

I am a VERY frequent business traveler. Hands down...this is one of the top 3 BEST hotels I have ever stayed at during my business travels (list includes Ritz, Four Seasons & JW Marriott). First-rate accommodations and service: check-in, room, amenities, room design, etc (I can watch The Today Show during my shower thanks to a flat panel in bathroom!). All top shelf!! Apparently, Conrad Hilton wasn't only smart in disinheriting Paris...he knows a thing or two on how to run an immaculate, first rate, top shelf hotel as well (before this, I was wondering why Hilton was still such a big hotel chain).

Staff: 1st rate in all respects - clearly they have employed those who take this job very seriously and know how to deliver. First time in Indy (fantastic city!) but I will be seeking out the Conrad brand for future stays in this and other cities (Gold Hilton member but didn't know about Conrad brand of hotels, sadly). Although I know I'm in a hotel, I really feel as if I'm at home, which is a huge plus for the frequent business traveler. Absolutely ZERO complaints (one minor warning - directions on hotel website from airport to hotel are wrong....call for directions). I hate to leave tomorrow. This place has been incredible. Already looking forward to my next say here!!!

This hotel was recommended to us by several people as the best place to stay in Indiana, but I was very disappointed during my stay there with my husband.

PROS: friendly staff, nice gym, good restaurant (Capital Grille), convenient access to the mall, at first glance it is a nice hotel

CONS:
1. the room was not clean - there were stains on the carpet and dirt on the bathroom floor
2. the sink was broken (the stopper was broken so water couldn't drain correctly - we finally had to remove it)
3. the shower couldn't hold any water (there was a huge puddle in the bathroom which flooded the toilet area after my shower)
4. some of the items in the room were dirty. My husband was going to make tea using the in-room water heater but the pot had some white residue in it and the cloth was filthy after he wiped the inside
5. Poor spa. This was the worst massage I had ever gotten. After being on a flight delayed for 8 hours, I really needed to have my back worked on and relax a little, but the most relaxing part of the "spa" experience was the foot scrub while they were taking my information. They have you go directly to a room before your treatment, and as soon as it is done, they expect you to just get up and leave. Other places I have been to allow you the time to just unwind and enjoy the facilities. But then again, this place didn't really have any lounging areas to enjoy. After asking if there was a sauna, I was given a locker, but there was something wrong with the sauna and it smelled of mold, so I didn't even get to sit in there to unwind. We originally wanted a couples massage, but they don't really offer those here. They proposed opening the door between 2 treatment rooms, but in the end, we're glad we didn't waste the money.
6. Bad in-room dining. Not tasty, and not worth the price.

Everything about my stay here for 2 nights was almost perfect. From the check in process. Nice touches like the bellman sneaking a look at my luggage tag, radioing to the front desk so when I got up therey, they already started the check in process.

Of substance, the room I had was very large and extremely comfortable. Large flatscreen TV, free wifi, huge bathroom. Perfectly clean. Overall, the room is hard to fault. The fitness center is good. Only two treadmills which is a problem but the equipment is great and the place is very clean. The capital grille is a wonderful restaurant. Great wine list, the 14oz filet I had was perfect.

The location is nice. I didn't go shopping but saw a lot of nice stores. There are many restaurants nearby. Oceanaire is a great restaurant. There are plenty of bars and things like that nearby.

I am definitely going to only stay here when I return to Indianapolis. Clean, comfortable, reasonably priced.