From the very first time we contacted Conrad, the General Manager Justin Nichols went above and beyond what we had experienced with the other venues we had contacted. His professionalism, helpfulness and knowledge, and simply overall pleasant demeanor made it such an easy decision to pick The Conrad for both a block for our out of town guests and for the rehearsal dinner. Once booked, the positive experience simply continued. If any of us ever called or emailed, Justin was always readily available to answer our questions and even recommend some of your services to help us. The night of the rehearsal dinner went flawlessly. Justin was there to run the show and make sure we were happy, and everything went perfectly. We couldn't have asked for a better experience. The Alcove was beautiful. The food was delicious. But above all, the service was IMPECCABLE.
I am sorry to say, that names are my weakness and it has been a few weeks, but I sincerely hope that I get the names correct of these next two gentlemen because in my opinion they helped Justin to set the tone for the evening. I believe our bartender for the evening was Kevin. He was absolutely amazing. The only times he left the bar were in order to help someone else or to walk around and offer to get drinks for people that were mingling. While doing so, if someone even walked in the direction of the bar he would make a point to beat them to it. He had a smile on his face every second and was such a pleasure the whole evening. The next gentleman, I believe was named Greg, who was helping to serve that evening. I am not sure whether he was officially assigned to me or that was his own doing, but every time he walked by me he made sure that I had everything I needed or simply made sweet comments/compliments. He made me feel like the only person in the room.
I know I was not the only bride at your hotel that weekend; however, these three gentlemen made me feel like THE bride.
After an experience like this for my rehearsal dinner and as a hotel guest for my wedding weekend, my only regret of the weekend is not having my ENTIRE wedding at The Conrad.