This hotel was recommended to us by several people as the best place to stay in Indiana, but I was very disappointed during my stay there with my husband.
PROS: friendly staff, nice gym, good restaurant (Capital Grille), convenient access to the mall, at first glance it is a nice hotel
CONS:
1. the room was not clean - there were stains on the carpet and dirt on the bathroom floor
2. the sink was broken (the stopper was broken so water couldn't drain correctly - we finally had to remove it)
3. the shower couldn't hold any water (there was a huge puddle in the bathroom which flooded the toilet area after my shower)
4. some of the items in the room were dirty. My husband was going to make tea using the in-room water heater but the pot had some white residue in it and the cloth was filthy after he wiped the inside
5. Poor spa. This was the worst massage I had ever gotten. After being on a flight delayed for 8 hours, I really needed to have my back worked on and relax a little, but the most relaxing part of the "spa" experience was the foot scrub while they were taking my information. They have you go directly to a room before your treatment, and as soon as it is done, they expect you to just get up and leave. Other places I have been to allow you the time to just unwind and enjoy the facilities. But then again, this place didn't really have any lounging areas to enjoy. After asking if there was a sauna, I was given a locker, but there was something wrong with the sauna and it smelled of mold, so I didn't even get to sit in there to unwind. We originally wanted a couples massage, but they don't really offer those here. They proposed opening the door between 2 treatment rooms, but in the end, we're glad we didn't waste the money.
6. Bad in-room dining. Not tasty, and not worth the price.














