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“Wedding of family friends” 4 of 5 stars
Review of The Alexander

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The Alexander
4.0 of 5 Hotel   |   333 S. Delaware Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Dolce Summer Escape
Ranked #4 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Indianapolis
1 review
“Wedding of family friends”
4 of 5 stars Reviewed August 27, 2014

Very convenient. Was able to park the car, board shuttle to ceremory location and then return for the wedding reception. Made for a very enjoyable wedding weekend. Rooms were clean and fresh. Whole hotel was fresh and clean. All employees that I came in contact with were very friendly and helpful.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, August 28, 2014
Joanne S.,

We certainly appreciate you taking the time to write a review on TripAdvisor. It is great to hear that you enjoyed the hotel during your visit for a wedding. Thank you for choosing The Alexander and we do hope to see you again.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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544 reviews from our community

Traveler rating
    400
    86
    27
    17
    14
See reviews for
58
140
13
220
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

We recently stayed here on a whim. What a great find! From the staff to the room everything was fantastic! The proximity to the circle was an easy walk. I would (& have) recommended this hotel to my friends. I loved the outside patio area & bar, very refreshing. The aroma in the hotel was lovely. We will be back!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, September 2, 2014
Jan H.,

Thank you so much for choosing The Alexander for your visit to Indianapolis. It is great to hear that you enjoyed the staff and overall room accommodations. On behalf of the hotel, we appreciate your business, and hope to have you back with us again in the future.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stayed at the Alexander for a wedding. The staff were very attentive to details and did a magnificent job preparing the hall. The hotel was close to many attractions and night life. After a long day and dancing the night away the bed and room was very comfortable! Friendly and helpful staff. Can't wait to book another visit to the Alexander!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, August 28, 2014
Michelle B.,

Thank you so much for staying with us. We are happy to hear that everything went well with the wedding reception, and we do hope we were able to create a memorable experience for the bride and groom. Having a comfy bed to come back to after dancing in heels, I can only assume, is a definite must! Glad to hear that you had fun, and we will see you next time.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 25, 2014

The staff from check-in to check-out were professional, helpful, courteous never have I experienced such a well traine staff. I have traveled the world for the past 40 years and have never experienced such a well trained staff.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, August 28, 2014
Ed R.,

Wow, what a compliment! Thank you so much for choosing The Alexander. I am so excited to hear that you truly enjoyed the staff and that you felt they were the best trained staff in 40 years of traveling! It is comments like this that continue to drive our associates and managers to be the best. Thank you again, and we look forward to serving you again in the future.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 22, 2014

The Alexander looks and feels cool. The rooms are spacious. Everything feels modern. However, I go to Indy once a year for a convention and the hotel is just too far from the convention center. It isn't 2 miles a way, but probably .75 miles away and it is just annoying. It is very close to the sports arenas and would be an excellent choice if you need it for that purpose.

I also found it odd that the hotel wanted to charge me for basic toiletries. Most nicer hotels will you those for free. I was surprised. I asked for one and they tried to sell it to me at airport prices.

Free wifi, so that is nice.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, August 25, 2014
cph327,

Thank you for your feedback about your stay with us. I am glad to hear that you enjoyed the hotel's overall look and feel, as well as the complimentary wifi service. We are about 6 blocks away from the Indianapolis Convention Center which would be about a 15 minute walk or a $5.00 cab ride. As for the additional amenities, we do offer some things complimentary, and other more upgraded amenities at a charge. I do apologize that we did not have what you were looking for during your visit this year, but do hope that you think of us if you are in the area for another event or leisure trip. Please feel free to contact me if you have any further suggestions or concerns.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
michelle.dollens@dolce.com
317-624-8224
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Lawn, Illinois
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 22, 2014

Best hotel I've stayed at in Indianapolis. Very accommodating & attentive.clean and modern,great food & liquor selections...took my girl here for a weekend getaway & she loved the place...also the valet is very nice as well. All around great experience

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, August 25, 2014
Jcfleming773,

Thank you so much for taking the time to write an online review of The Alexander. I am so glad to hear that you and your guest enjoyed the hotel, food, and overall service. We certainly hope to see you back again soon!

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 19, 2014

The Alexander, I thought was going to trump the J.W. Marriott and other hotels in Indy, but sadly, it wasn't special enough.

The positive is decor. It feels like an art gallery.

The issue is you have to go up the stairs or wait for ONE elevator to go to the lobby. People want to check in fast.

Other major issue was the overall staff attitude. Lisa in the Marketplace dining was the best, but others were not. Amber in front desk was very good. Very professional, cared about the customer.

Rooms were very spacious, clean, but the cleaning lady didn't clean the bathroom very good.

The drawers were dusty and dirty, and my clothes had to be cleaned again when I got home.

With so many options in Indy, I'll pass on the Alexander. Sadly, I didn't feel the quality and service that other hotels provided in the past.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, August 21, 2014
Daniel C.,

Thank you for your comments about your stay. I do sincerely apologize that the cleaning was not up to par and that the overall service was not satisfactory for you. I appreciate you mentioning two of our great staff members, Amber and Lisa. I have passed along your comments to them personally. I would love to talk to you about your experience, for I can assure you this is not typical of our service. Please feel free to contact me at your convenience via phone or email.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Alexander

Address: 333 S. Delaware Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 184 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Alexander 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Alexander, managed by Dolce Hotels, blends design with function in this unique urban hotel. One aspect that sets The Alexander apart from other hotels is its Art Program, curated by the Indianapolis Museum of Art, including 12 artworks created for the hotel by individual artists and a total of 40 works of art displayed in the hotel’s public spaces.Located in the vibrant CityWay neighborhood in downtown Indianapolis, The Alexander is within walking distance of corporations such as Eli Lilly, Rolls Royce, WellPoint and Indiana Farm Bureau. Catch a Colts game at Lucas Oil Stadium, a Pacer’s game or concert at Banker’s Life Fieldhouse, attend a conference at the Indianapolis Convention Center, visit the zoo at White River State Park or head to Monument Circle for a performance by the Indianapolis Symphony Orchestra. ... more   less 
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