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“Yes the hot water is tricky, but otherwise a perfect hotel at a great price” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis Downtown

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Hilton Garden Inn Indianapolis Downtown
3.0 of 5 Hotel   |   10 East Market Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Special Offer
Family Fun Package
Ranked #19 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
Boston
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
“Yes the hot water is tricky, but otherwise a perfect hotel at a great price”
5 of 5 stars Reviewed March 21, 2014

I was in Indianapolis for a convention and am very happy I stayed at the Garden Inn. The entire staff was helpful and friendly, more like a boutique European hotels than a downtown convention hotel. Special kudo's to Jiliane, who gave me great advice on restaurants and was just generally the perfect hotel resource. As previous reviewers have mentioned, one has to be careful modulating the hot water during a shower at the 1915 Fletcher Trust Building turned Hilton Garden Inn. Talking to the ever friendly and helpful Jiliane, I discovered that hot water fluctuations are an artifact of the building heating system and age and that the hotel is trying to address the problem. Even with the hot water a tricky, stay here. It is a great experience and a great bargain.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, March 25, 2014
We have had challenges with the hot water fluctuation. We are heating the water a little hotter than normal in order to make sure the supply is enough because of the extreme cold. Going forward we will be switching to boilers, which will solve those issues. I apologize it was not finished before your stay.

Our staff strives to give a great experience to our guests so, I do appreciate the positive review even though you had an issue. It goes to show with great service one bump in the road will not spoil a trip as long as you know the service it there and that we care.

Thanks again,

Richard Letko-GM
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533 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Carlinville
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

A quiet, classy old hotel. Location makes walking to downtown events easy. Parking garage nearby. Room was quiet, bed comfortable. Small bathroom w/horrible shower temperature control-cold to hot in a uncomfortable, dangerous way.I reported this so hopefully it will get fixed. Lobby small but nice fireplace & small seating area w/courtesy coffee & water--nice touch. Helpful staff.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, March 25, 2014
I do apologize with the hot water issue you had. This year we are switching from steam to boilers which will be more efficient, and we will have a lot better control no matter what the temperature is outside.

Thank you for mentioning the positive aspects of the hotel too. We normally do not have those fluctuation issues, but with the extreme cold it has caused some challenges.

Thanks again for your positive review,

Richard Letko-GM
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Kansas City, United States
1 review
2 of 5 stars Reviewed March 3, 2014

Front Desk staff were not at ALL sympathetic or helpful with the TERRIBLE parking at this Hotel. When downgrading the Room - did not offer to LOWER the price of the Room. Front Desk staff were not at ALL sympathetic or helpful with the TERRIBLE parking at this Hotel. When downgrading the Room - did not offer to LOWER the price of the Room.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, March 4, 2014
City parking is never an easy task, and when the city is full with conventions it is even more difficult to find open space. I am not sure what you mean by down grading your room all rooms are the same except for bed types, and suites.

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your concerns have been addressed with the appropriate team members in order to improve. Thank you again for your feedback and we hope you will consider staying with us again.
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Dayton, Ohio
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 25, 2014

The hotel room was great, very clean. Hotel located right in downtown short walking distance from the mall and some restaurants.
Across the street you can find Starbucks and Einstein bagels.
Vallet parking is 20 USD for 24 hours with unlimited inns and outs.
Pool was very nice and so was the Jacuzzi in the pool area.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, February 28, 2014
The Hilton Garden Inn is not your typical hotel. We have all the great amenities that HGI's have, but we have a different look since we are a registered historic building.

We realize that having a unique look, and keeping our hotel clean with great service will give our guests a great experience they deserve.

Thanks for taking the time to review our hotel,

Richard Letko-GM
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United States
1 review
4 of 5 stars Reviewed February 25, 2014

the comfort of knowing what to expect can never be overlooked while traveling for business. the hotel lobby and bar are very nice and the location of the hotel makes getting around the city and getting a cab easy

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, February 28, 2014
We always do our best to stay consistent. We always want to give the best experience possible. I know we are not perfect, but my staff and I work hard to always treat every guest the same, and not only give them what's expected, but to go above and beyond.

Thank you for taking the time to give us such a positive review. Our staff is always aware of what our guests are saying, and these positive comments really shows them service matters.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed February 23, 2014 via mobile

I booked 2 Queen suites for a 2 night stay to accomodate a large group of women for my 40th Birthday Girls weekend away. I called the day prior to my reservation to let them know we would arrive around 10:30pm and to request our rooms were close to each other. They said it would be no problem. The night of our reservation, at 9pm, I get called to say my rooms were given away due to overbooking and that they had rebooked me at another hotel, 20 miles away, in the middle of nowhere. They ruined my entire weekend and could have cared less. We ended up at a Hyatt Place at Keystone and were treated like royalty. Hearing it was my 40th Birthday, the Hyatt Place staff surprised me with 3 red roses in a vase and 12 gourmet cupcakes. THAT is customer service. The Hilton Garden Inn was rude, uncaring and the worst service I have experienced. Do NOT stay there.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, February 25, 2014
I do understand your frustrations, but we do honor reservations that are guaranteed with a valid credit card. If we do not have a valid guarantee we are not able to hold that reservation. I know my staff went out of the way to find you another hotel since the city was full. I apologize if the experience was not up to standards.

Sincerely

Management
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Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 17, 2014

This was our first time staying in downtown Indianapolis. Our family of four enjoyed our stay at the HGI. It is in a great location downtown. Easy walking distance to Bankers life fieldhouse and circle center mall. Staff was very nice and helpful. Breakfast was great. Just wished our key would have worked in pool area so we didn't have to keep getting staff to let us in. Thanks for the added bonus for staying with you our first time. We will see when we come back to Indy.

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, February 28, 2014
I was pleased to see you decided to stay with us, and for the first time you received the experience we hope we give every guests.

I do apologize about the pool lock. We do seem to have issues when water gets in the lock. We will look at trying to either get this corrected or look into another lock.

Sincerely,
Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 East Market Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Indianapolis
#11 Romantic Hotel in Indianapolis
#17 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Luxury and value combine in this historic building in downtown Indianapolis. Oversized guest rooms with picture windows, refrigerators, microwaves and complimentary Wi-Fi ensure a comfortable and convenient stay experience. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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