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“Wedding hotel” 4 of 5 stars
Review of Hilton Garden Inn Indianapolis Downtown

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Hilton Garden Inn Indianapolis Downtown
3.0 of 5 Hotel   |   10 East Market Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Romance Package
Ranked #19 of 183 Hotels in Indianapolis
Dayton, Ohio
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Wedding hotel”
4 of 5 stars Reviewed November 1, 2013

We chose this hotel for our wedding accomodations (our even was held at D'Amore in chase tower). Overall the staff is very friendly and accomodating - they went above and beyond for us. The location is great if you want to access the circle.

I only have 2 negatives. One of the elevators were down when we went which made the wait time enormous. Also the rooms are a little smaller but that comes with the terrirory given the location of it being downtown and it being a historic building.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, November 6, 2013
We realize how special and stressful planning a wedding can be. We do our best so you have the best experience possible.

We truly appreciate you giving us the opportunity to be part of this special occasion.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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480 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Crown Point, Indiana
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 30, 2013

Located near Monument Circle and the Capitol, the Hotel is close to nightlife, shopping and attractions such as the Museums and the Zoo. Emily and Allison at the front desk were extremely warm, professional and helpful. I stayed in a suite on the 16th floor - very spacious, nice views, and comfortable and clean. Room service was fast and the food very good. Avery good experience here, as always.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, November 6, 2013
It was wonderful to read such a great review. Emily and Allison are truly a big part of our success in making sure each guest has a wonderful experience. Thank you for mentioning them by name.

We share all comments with our team, and It is a treat to see their face light up when they see their names being mentioned in such a positive manner.

Thank you again,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

During a week long business training in Indianapolis I stayed at the Garden Inn. I was not looking forward to staying at a hotel for a week but I was constantly pleasantly surprised. From my greeting as I walked through the front door, the check in process, the comfort and size of the room, the pool and work out facilities, as well as the baggage hold after checkout made my stay a pleasure; vacation-like. I found the history of the building interesting as well as little touches such as hallway exit signs near the floor in case of smoke. If I was to make any suggestions for improvement, it would be to make the television viewable from more parts of the room by putting it on a track to pull out of the bureau and swivel. That way it could be seen from the very comfortable lounging chair.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, November 6, 2013
We understand being away from home is difficult especially if more than a few days; that is why we try to get to know our guests one-on-one.

When going out of town you want to feel like you are among people who care, and we make sure every team member does by showing exceptional service, and giving you an experience you will remember so you will visit us again.

It does make it easier to get to know our guests when they are here for a few days, and I am glad to see that we are making contact along with meeting your expectations.

Thank you so much and I hope to meet you next time you visit Indy.

Sincerely,

Richard Letko-GM
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Kendall Park, New Jersey
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2013

We love the Hilton Garden Inn brand and this hotel was no exception. Wonderful staff and great location right downtown. Close to Circle Monument and Circle City Mall. Great restaurants right in the area.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, November 6, 2013
All our staff thanks you for taking the time to review our hotel. We are thankful we are so privileged to have such a unique historic building as a Hilton Garden Inn. We are proud of our hotel, and want to make sure every guest takes home a unique and wonderful memory.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
161 reviews 161 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 28, 2013

I was here for 3 days for a meeting. The hotel is older but the rooms are nice. The front desk staff was helpful and efficient.

I wasn't a fan of the bed, but I'm spoiled with a real Select Comfort bed at home. These seem like cheap imitations. I must have had it set too firm, although I sleep on a very firm setting in my own bed. I wasn't there long enough to get the hang of it.

The breakfast happened to be included in my room rate. There was a buffet that wasn't anything spectacular but was adequate.

You can walk to a large mall and several restaurants.

As an aside, the meeting room we were in was freezing. The weather was in the 40's and the walls and windows seemed to have no insulation. You could feel the cold air pouring through, even with the thermal drapes drawn.

The exercise room was small but adequate. There was a pool and spa but I didn't use them.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 30, 2013
I first want to apologize about the meeting room being too cold. That is not acceptable, and we will look at that immediately.

We do have certain items on our breakfast buffet we must carry, but we are allowed to add our own items too. If you have any suggestions we are always looking for ideas. Please feel free to call my at your convenience to discuss. We want to make each guest experience the best we can.

Sincerely,
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Hesperia, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 25, 2013

My daughter (25), and I traveled to Indianapolis for a business over a long weekend.
The staff was very friendly, from the front desk to the maintenance guys.
We were on the 15th floor, which seemed very private and very quiet. Our beds were so comfortable that we slept longer than we were going to. The beds are adjustable soft/hard. The pillows were just right. I really don't think I have slept that well in a very long time.
We had a corner room with windows on 2 sides, and a nice view.
The hotel is in a good location. The street below is brick, and there is a large roundabout with shops that are easy to walk to or drive around.
The valet service was great. We just dialed "0" and asked for the car whenever we needed it, and dropped it off when we were done.
This hotel is in the middle of downtown. We had no problems at all walking or driving, even during the football game (the stadium is close by too.)
All in all, an excellent time.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 30, 2013
Thank you for writing such a detailed review, and it is nice to see that you had a great experience.

I was glad you enjoyed your room type, with being a historic building all rooms are spacious, and each layout is a little different for the others.

We hope to see you the next time you have business in Indy, please let the front desk know you are a returning guest.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northumberland, United States
1 review
5 of 5 stars Reviewed October 25, 2013

Beautiful hotel & very close to various activities. The staff are a great asset and are always willing to help. This was our 5th time staying at this hotel and we will be returning. Easy access to and from the interstate system and had no problems arriving at the hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 30, 2013
Thank you for being a repeat guest. Our ultimate goal is for every guest to have a great experience and return over and over again.

Next time you are in town please look me up so I may personally thank you and show our appreciation.

Sincerely.

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 East Market Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Indianapolis
#13 Romantic Hotel in Indianapolis
#18 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Luxury and value combine in this historic building in downtown Indianapolis. Oversized guest rooms with picture windows, refrigerators, microwaves and complimentary Wi-Fi ensure a comfortable and convenient stay experience. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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