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“Excellent Staff and Accommodations” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis Downtown

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Hilton Garden Inn Indianapolis Downtown
3.0 of 5 Hotel   |   10 East Market Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Fresh Breakfast Included!
Ranked #27 of 184 Hotels in Indianapolis
Certificate of Excellence
Cincinnati, United States
1 review
“Excellent Staff and Accommodations”
5 of 5 stars Reviewed September 9, 2013

The Hilton Garden Inn Downtown Indianapolis was a fabulous place to stay for our wedding festivities. From my initial contact with Abra, Sales Catering Manager, and throughout our actual 3 night stay I was impressed with the business transactions and communication as well as the personal touch. Abra and all the hotel staff really made us feel like our satisfaction was very important to them. They took time to talk with us about our stay, as well as about our wedding (our reason for booking a group block). The prices were comparable to other hotels in the area, but their customer service set them apart from other downtown hotels! I definitely recommend staying at the Hilton Garden Inn Downtown Indianapolis for a special event stay or for an individual stay! (They do have sleep number beds. The front desk staff explained how/where to change the settings, but I never took the time to try it...)

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
Thank you for reviewing out hotel, and mentioning our sales staff. We not only have a great operation team, but are sales staff takes care of our clients from beginning until end making sure they have a excellent experience.

We do a lot of weddings at the hotel and Abra is one of the best. I will make sure she is rewarded.

Sincerely,

Richard Letko-GM
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562 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 9, 2013 via mobile

I love old buildings but the retrofit on our room was not up to the standards of what I would call a top hotel. The bathtub way very tiny and very shallow. The rest of the room was ok (2.5 stars). The carpet did not seem clean enough and the very limited view out of the window was hampered by the very dirty window, I was on floor seven. The doorman, Babacar, was top shelf and made our stay more enjoyable with his smile and kind words . All in all a nice stay, dated and small economy room with a not economy price

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
I apologize about the room size. This building is a historic building, and every room is different in comparison to set-up and size. We do clean our carpets on a quarterly basis unless we do notice they need it soon. I will be sure our housekeeping department tracts this better. We also agree with your comments on our outside windows, and are in the process of getting them cleaned.

Next time you are in town let us know so, we may give you a different experience on our room types that fit your needs.

Sincerely,

Richard Letko-GM
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Columbus, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 6, 2013

Efficient, effective, energetic, and enthusiastic staff and a great hotel to stay. The hotel is at the center of downtown. It is walking distance to historical sites and Massachusetts Ave where all the lively restaurants are located.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
WOW!!!!!

Thank you very much,

All of us at the Hilton Garden Inn works hard to give what you stated "A Great Experience". Hearing it from our guests reallypumps up the teams spirits,

Thanks again,

Richard Letko-GM
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Indianapolis, United States
2 reviews
4 of 5 stars Reviewed September 6, 2013

we enjoyed our stay very much but i am an early riser and would settle into the lobby by 6am every morning to read or catch up on emails. the music in the lobby was loud, heavy metal, rock and roll. totally ruined the lobby experience. this was the same all 3 mornings.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
I do apologize you had a bad experience in the lobby do to the music. We have changed our station to a more relaxing sound. If for any reason there is an issues please make sure you bring it up to one of our team members. We want every experience to be a positive one.

Sincerely,

Richard Letko-GM
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Hampshire Illinois
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 5, 2013

Stayed here with family and friends during Gencon. The staff was superb, attentive, helpful and readily available, despite the crowds, as one might expect of a higher priced hotel. Everything was clean and comfortable. The beds and pillows were great (I prefer them on the firm side) and the room was well stocked with 4 water glasses and coffee mugs, real glass, real ceramic, passable coffee, plenty of towels, mini fridge etc. Rooms were surprisingly quiet despite the hotel being busy and a motorcycle convention outside. Location was convenient, but about 4 long blocks from the convention center. Three drawbacks: 1. no hotel parking, only paid self-parking across the street 2.check-out day was so busy that the elevators were impossibly slow and packed when they came (this may be a Gencon phenomena) 3. The attached American Cafe as the only food service and the breakfast there was expensive and mediocre in both quality and flavor. All things considered, I would happily stay there again.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
Thank you for staying with as you know it is one of the busiest times of the year in the city. I was happy to see that you had a great experience besides the few areas you addressed.

Parking is always a challenge in the city, but we do our best to make it as painless as possible. We adhere to our weekend buffet menu items and open/closing hours because of the amount of request we have from the majority of our guests. However, this is for non-event weekends, and we will look at hours during really high demand weekends.

Again thanks for your comments,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 2, 2013

Stayed at Hilton Garden Inn for two nights with husband and small child using Hilton Honors Points. Check-in was slow. Elevators were terribly slow. Room on 14th floor. Just a basic studio room but it seemed clean enough. Bed wasn't overly comfortable, but it worked. The pillows were miniature and that was a bit annoying. Breakfast was nice and included for Hilton Honors members, but didn't open until 7am on our departure day and unfortunately we couldn't wait. The hotel may want to consider opening the restaurant earlier on weekdays. Overall, the hotel was very acceptable, not luxurious but it worked. Location is Great!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
Thank you for taking the time to review our hotel.

We really do our best to give the best experience possible, and your comments are reviewed by all mangers. Our elevators are under construction so one is down. We are in the process of upgrading all three which will make them faster and even more reliable.

I do apologize that you had to experience out hotel while in the process.

Thanks,

Richard Letko-GM
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Fishers, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 28, 2013

The staff was wonderful. Great fast and friendly service. Really seemed to care about their guests. Only negative was we saw a mouse in the lobby...but it was a beautiful day and lobby doors were open to street so it could have run in from there. Hotel was extremely clean.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, October 17, 2013
Thank you for the wonderful review.

I would like to say that was our mascot, but it was not. We did take care of the problem immediately, and have not had an issue since. Again I am sorry for any inconvenience.


Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 East Market Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Indianapolis
#12 Romantic Hotel in Indianapolis
#17 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Luxury and value combine in this historic building in downtown Indianapolis. Oversized guest rooms with picture windows, refrigerators, microwaves and complimentary Wi-Fi ensure a comfortable and convenient stay experience. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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