So much potential, but a big letdown. The price is high, so you would expect great service, but that is not the case here. We bought a
'wellness package', but nothing about it was well. The food was pre-determined, frozen or greasy. The owners are not accomodating and quite rude. My massage, yoga and pilates classes were all letdowns as well. Poor service, poor food, high price.

I recently returned from a 6 nght stay at the Villa Inn in Indianapolis and thoroughly enjoyed it. It is a lovely inn and the service was wonderful. Breakfast was made for me the minute I entered the dining room in the morning, My daughter utilized the spa and found it to be very nice. It was unseasonably hot while we were there and they worked really hard to make sure we were as comfortable as possible. We would definitely return here.

I have driven by this establishment many times, living in the downtown Indianapolis area, and have been anxious to check it out since it's been turned into a spa/bed and breakfast five or six years ago. I had been warned, however, by my husbands co-worker, since her experience was less than pleasant. But she was there two years prior, maybe things have changed. So when both of my sisters decided to visit at the same time for a girls weekend, I thought of this place immediately.

I booked a body treatment for all three of us and a pedicure for two of us while the other had a manicure. In all, 3 body treatments, 2 pedicures, and 1 manicure. All services were to be back to back so that we could be out in time for dinner. I was also told that we may upgrade body treatments if we choose, but not downgrade. I thought this helpful since it was a last minute getaway for my sisters and would not be able to look at brochure until arrival.

Upon arrival, we were rudely informed that we were "Very early" (20 minutes) However, we planned this so we would have extra time to look over brochure in the event we wanted to upgrade. Come to find out, we would not be able to upgrade packages, they were running behind due to overbooking, (a bridal party came in) and the receptionist had booked us for more services than requested. I explained to receptionist what I had made reservations for and she refused to accept that it was a mistake on her part. OK...Maybe it was miscommunication on my part, and in trying to come to some sort of resolution I ws informed that NO accomodations would be made. After 20 minutes of my sister speaking with receptionist, she finally agreed to upgrade one of the packages, however we still had to take the services we did not reserve.

What ever happened to the customer is always right? She was completely unaccomodating and unfriendly. We decided to ask the bartender, where we were having our glass of wine while waiting for our treatments to start, if we could speak to the manager. Come to find out, the receptionist is not only the manager, but the owner. DEAD END!

I do have to say the massage therapists and estiticians were extremely nice and personable. (The owner could take a few lessons from them) They felt badly for what had happened. it was apparent that this type of thing happens frequently.

In the end, we paid for more than we wanted, were rushed to get through our treatments (since they were overbooked) to get to our dinner on time, which we were late for.

Needless to say, my husband and I will not be spending our anniversary there, rather at the Old Northside Bed and Breakfast, where we spent our wedding night and had THE BEST service ever!

We were very dissappointed!
The Villa is interesting architecturally, and our room was charming, but "interesting" and "charming" alone do not merit the overly inflated room rates and restaurant prices.
It is the lack of attention to details where The Villa really failed: supposed to be a queen bed, it was a double; TV remote didn't work; dingy bedspread and pillow shams; flat, anemic pillows; bathroom door that could not be completely shut; failure to stock some essentials in the room (such as tissue); very limited menu, small portions and lackadaisical service in the restaurant.
The biggest dissatisfier was the breakfast, or lack thereof. We were told upon check-in that breakfast would be served later than the normal 7 - 9 the following morning, since it was a holiday. We showed up at 9:30, and were told it was over! (And the gal at the desk basically shrugged her shoulders -- couldn't imagine who would have told us that it would be later!)
I left feeling that we could have stayed at a chain motel for the same experience and a whole lot less money!