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“BED BUGS STAINS ON TOILET” 1 of 5 stars
Review of Super 8 Indianapolis/Emerson

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Super 8 Indianapolis/Emerson
2.0 of 5 Hotel   |   4530 S Emerson Ave, Indianapolis, IN 46203   |  
Hotel amenities
Ranked #99 of 184 hotels in Indianapolis
Mississauga, Canada
1 review
“BED BUGS STAINS ON TOILET”
1 of 5 stars Reviewed October 25, 2012

When we checked in they gave me room with no A/C unit and i found couple bed bugs in the sheets. There were blood spot also. I took the front desk to show them. Then I decided not to stay but the guy at front desk told me he couldn't give me refund. I was tired and he kept arguing i told him to change room and that room was poor toilet had URINE stains on it.This Super 8 would be pretty average, other than the owners birds. We had a really hard time falling asleep and putting our 14 month old daughter to bed because we could hear them in our room from 10pm to midnight. Definitely had a rough night. Birds didn't let us sleep

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sly1234_12, Owner at Super 8 Indianapolis/Emerson, responded to this review, November 8, 2012
This guest checked in at approximately 5:00 p.m. At approximately 1:30 a.m, he requested the front desk clerk to come and check out dead bug he had in a paper towel. The guest stated that it was a bed bug and that there was a lot of them. The desk clerk checked the bed and chair and could not find any bugs. The front desk clerk offered to move them to another room, which they accepted. They complained to Super 8. The Guest was still in the hotel, and Customer Service recommended that we inspect the room with the guest. The Manager, HouseKeeper and the Guest returned to the room, inspected the beds, headboards and chair and there no bugs found. We offer the guest a 15% refund, as a courtsey, however the Guest stated it was ok, since nothing was found.

Since the guest checkout, we have rented the room just about every night and have had no complaints. We had the health department check the room and they couldn't find anything in the room either.
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71 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Granby
1 review
4 of 5 stars Reviewed October 19, 2012

We found the room well furnished but small. Using a chair at the computer table, we were not able to walk between the chair and bed.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sly1234_12, General Manager at Super 8 Indianapolis/Emerson, responded to this review, March 24, 2013
We thank you for the ratings and comments on our hotel. We do apologize for the tight area in your room. When your to visit us again, remind us at checkin that you need a room with more floor space. We look forward to your next visit. Thank you again for staying with us.
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Louisville
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 10, 2012

Ive stayed here before and it is convienent to the dogshow i attend up the street.. Location is good to get to several place to eat and shop. I only wish they didnbt charge 10 per dog and just 10 period, They would get more dogshow buisness. There are many trials up the street but people stay other places that offer dogs free or a lesser fee.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sly1234_12, Manager at Super 8 Indianapolis/Emerson, responded to this review, January 2, 2013
Thank you for the outstanding ratings and your comments. We look forward to your next visit to our city and our hotel.
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Springfield, Illinois
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 8, 2012 via mobile

The hotel was clean, the woman at the desk polite and professional, the bed was comfortable, and the price was right for a one night stay on my road trip.

Other pros:I was happy that there was a coffee maker and a hair dryer in the room. Little conveniences are nice. Appreciated the juice and fruit available with the free breakfast.

Cons: my room was close to the lobby and I could hear doors opening and closing a lot. I was able to drown out the sound of the front desk phone by turning on the air conditioner.

Someone had posted about the parrots. They're still there but were very quiet the night I stayed at the hotel. I briefly heard one (I think it was imitating the phone), but once I turned on the air conditioner I couldn't hear anything (except the doors).

I would stay here again, but I would ask to be away from the lobby.

Stayed September 2012, traveled solo
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sly1234_12, Owner at Super 8 Indianapolis/Emerson, responded to this review, November 13, 2012
Thank you for your views on our hotel. We appreciate the comments and look forward to seeing you again soon. When you come in the next time ask for a room away from the lobby we will ensure that you are placed in a room away from the lobby.
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Grand Forks, North Dakota
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2012

I was in town for Gen Con and the Indy Fringe Fest, a good week and a half, and wanted some place comfortable and convenient to stay. This Super 8 fit the bill to a "T." The price was just right, especially considering just how much the other hotels in the area jacked up their prices for the MotoGP that same weekend. The location was good, too, what with the number of restaurants within a five-minute drive, as well as a Wal-Mart next door and quick access to 65 and 465. The free breakfast was pretty good, especially the waffles. (What can I say? I like waffles!) The hotel is very clean and well maintained by a staff that's friendly and very conscientious. When I called them months before, I asked how often they cleaned the rooms of longer-term guests. The lady told me every other day, but from the looks of my room, I'm guessing they cleaned it every day. This was very cool and very impressive, considering that the year before I had stayed at the nearby Motel 6 for about the same length of time and all they did was toss in some clean towels -- once. One thing that really surprised me was the mini-fridge in the room, a nice, clean, quiet fridge. I asked them about it and they said that, given just how long I was going to be staying with them, they put it in there at no extra charge. It was just too cool of them. I think my only ding on the place was the one day I had planned on sleeping in late, they called about 10am, asking if I wanted my room serviced that day; never mind that I had a Do Not Disturb sign on the door. Next time, I'll just mention it to the front desk.

I have every intention of staying with them again next year. Thanks again, Super 8 -- South Emerson! You're one of the best!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sly1234_12, Manager at Super 8 Indianapolis/Emerson, responded to this review, January 2, 2013
Thank you for your kind comments and the outstanding ratings, you gave our hotel. We apologize for your being disturbed by the phone call. We look forward to seeing you next year during Gen Con.
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Decatur
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2012

Our non-smoking room was clean, although it smelled slightly of smoke. The staff was polite. The breakfast was decent, with waffles, two cereal choices, and fresh fruit. The hotel is located in a convenient location right off of the interstate. We had no complaints, and we would stay there again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sly1234_12, Owner at Super 8 Indianapolis/Emerson, responded to this review, November 13, 2012
Thank you for your comments on our hotel. We appreciate customers that use our hotel, as normal stop when they are in Indianapolis. Thank you again for your business, and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Super 8 Indianapolis/Emerson

Address: 4530 S Emerson Ave, Indianapolis, IN 46203
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #99 of 184 hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Indianapolis/Emerson 2*
Reservation Options:
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Also Known As:
Super Eight Indianapolis
Indianapolis Super Eight
Indianapolis Super 8

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