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“You get what you pay for” 2 of 5 stars
Review of BEST WESTERN Indianapolis South

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BEST WESTERN Indianapolis South
2.5 of 5 Hotel   |   4450 Southport Crossing Dr., Indianapolis, IN 46237-3697   |  
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Ranked #89 of 184 Hotels in Indianapolis
St. Louis, United States
1 review
“You get what you pay for”
2 of 5 stars Reviewed July 30, 2014

It's a place to sleep, but if you're looking for anything else, you should look elsewhere. I stayed here for a tournament with a group and they didn't clean the rooms daily. It was very close to the venue and we needed 10 rooms, so it was virtually impossible for us to move - that's the only reason we stayed.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    67
    48
    43
    24
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
West Lafayette, IN
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 13, 2014

We stayed here on a particularly busy week, and the rate was lower than other options. Front desk staff were friendly, check-in was pretty quick. Room was decent, if unremarkable. Carpet a little worn, and the clock was unplugged (I guess to save electricity?), but otherwise the furnishings were good, bedding was clean and comfortable, and bathroom was clean. Thermostat on AC unit wasn't working well, so the room was never as cool as I'd have liked.

The main drawback was that the internet signal was dreadful. Our room was fairly close to the front desk area, though on the second floor. A few devices couldn't receive the signal, and those that did got a really slow signal. Maybe it was because the hotel was full, but I wouldn't plan on using Skype or streaming video here.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, September 6, 2014
Dear abeagler,

Thank you for taking the time to review your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I have discussed the issues with the AC and the internet with our Director of Engineering and we have resolved them.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aurora, United States
1 review
2 of 5 stars Reviewed June 30, 2014

rooms dirty, pool dirty, had a free night, would not pay for this hotel. would not stay there again. the reason I had a free night best western sent me a $100.oo gift card, since the florida best western, tried to use our credit card info, an employee wrote the info down & tried to order stuff.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, September 6, 2014
Dear David W,

Thank you for taking the time to review your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I can understand how a very disturbing and unsavory experience may have left you with a poor impression of Best Western as a brand. I have discussed the cleanliness issues with our Director of Housekeeping and I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterton, IN
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 29, 2014

Hotel was clean, service was good. Breakfast wasn't bad. Cover on foot of bed was dirty, but clean sheets and comfortable beds. The room was average & supplied your basic iron, blow drier, fridge and microwave. I would consider staying there again.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, September 6, 2014
Dear Carrie D,

Thank you for taking the time to review your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I have discussed the cleanliness issue you spoke of with our Director of Housekeeping and we have corrected this issue.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, United States
1 review
2 of 5 stars Reviewed June 21, 2014

Very moldy in bathroom and dusty in guest room, just overall rundown and neglected. We will definitely not stay there again. That is the chance one has to take with Best Western.....some of the hotels are good and some very bad.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, September 6, 2014
Dear Ronald C,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We are currently in a multistage renovation plan.
Updates this year have included:
New in room furniture, new draperies, new granite vanities and mirrors in the bathroom.
Updates to come this year:
New lighting in all the rooms and repainting of the entire exterior.
Updates coming in 2015:
New carpeting and new tile in the bathrooms.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flat Lick, United States
1 review
3 of 5 stars Reviewed June 15, 2014

Had a death in the family almost all of the hotels were sold out in the area. Best Western is generally a decent hotel, decent prices. It could have been worse I guess, sewage smell from the pool was strong. Breakfast was a little below average of other Best Western's I've visited. I probably wouldn't stay there again.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, September 6, 2014
Dear Elizabeth S,

Thank you for taking the time to review your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I have spoken to our Director of Engineering concerning the odor you experienced, unfortunately we have not had such an occurrence happen again so it has been very difficult to ascertain the cause, but we have performed our regular maintenance and found no problems.

We are currently exploring some new and exciting options to improve our breakfast.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 28, 2014

Room dirty, bed cover dirty and stained, sheets thin, towels thin. Used shampoo and conditioner left in bathroom. Plastic drinking glass open and left on counter. Air conditioner didn't work. Breakfast skimpy and not good, danish had hair in it. Women and children STAY AWAY.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, June 9, 2014
Christopher H,

Thank you for reviewing our property.

On behalf of the entire Best Western Indianapolis South team I would like to apologize for the inconveniences you experienced during your stay.
I have spoken to our Director of Housekeeping regarding the issues with your room.

I would like to discus this with you further, please contact me either via email or calling the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Indianapolis South

Address: 4450 Southport Crossing Dr., Indianapolis, IN 46237-3697
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#17 Best Value Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Indianapolis South 2.5*
Number of rooms: 64
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Also Known As:
Best Western Indianapolis South Hotel Indianapolis
Indianapolis Best Western

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