TWO THUMBS DOWN –
TO TRAVELOCITY, WINGATE BY WYNDHAM AND AMERICAN EXPRESS
Please heed my warning. I am 69 years of age and NOT a seasoned traveler.
On Sept. 28 I was looking for one nights lodging for Oct. 19 through Travelocity.
The site showed 5 rooms available at Wingate by Wyndham, Indianapolis.
On the first three, in bright green letters, “free cancellation” appeared.
I assumed all 5 were the same. Not so, the two rooms I picked were
non-refundable and I did not realize my mistake till I called Travelocity to
cancel because of serious family issues on Oct. 1, 18 days in advance of the
reservation date (Ref. #X901384). Sorry they said, WINDGATE by WYNDHAM
will be keeping the full $342.62. They said I should have known, after all it was
there in small black letters. Well, I made a mistake. I did not know, and I would
never book a non-refundable room. Who does? So, I disputed the charge with
AMERICAN EXPRESS. After all I have been with AMEX for 27 years and surely
they will help me. Of course AMERICAN EXPRESS contacted Travelocity, but sorry,
there is nothing AMEX can do as they are not in position to influence hotel policy.
So take care out there friends, do not expect hotels, travel sites or credit card
companies to have your back – it is all about the money. FYI, I did not use the rooms
and they got the money. I will never use nor will I recommend TRAVELOCITY or
any WYNDHAM properties and I am reconsidering my association with American Express.
A naive traveler
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- Also Known As:
- Wingate Inn - Indianapolis Airport Hotel Indianapolis
- Wingate Hotel Indianapolis Airport