This was a very special trip for us and I had travelled from the West coast.I had e mailed but had received no response, first flag! I requested my friend to be allowed a 2pm check in. They assured me this would be ok. Upon his arrival at 3pm (he was late) the room was still not ready. They were rushing to get it done. The room looked nice at first. We returned after dinner and as we were getting into bed I saw the sheets had not been changed. Wrinkled and hair that was not ours!
Ravy? at front desk promptly gave me fresh linen so I re made the bed.
The room was very comfortable, bed and pillows lovely. Breakfast was very nice also. However when I went to use the computer Sunday morning and saw a staff member sleeping in the chair next to me I was a bit amazed! He did not acknowledge me at all.
Went for breakfast at 8.45am Tuesday and found a different staff member going through the buffet line in front of me. He almost finished all the eggs, had 3 plates of food. Really?? I can understand the staff eating but cant you do it when no guests around.
I felt I was bothering staff when requesting items. The G.M was very nice and the girl who cleaned our room. Ravy was by far the most charming.
Note to GM please have the bathrooms deep cleaned, grout edges and under sink was dirty.
I will use this hotel again and do recommend it.
- Also Known As:
- Wingate Inn - Indianapolis Airport Hotel Indianapolis
- Wingate Inn - Indianapolis Airport Hotel
- Wingate Hotel Indianapolis Airport
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