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Holiday Inn Express and Suites Indianapolis East: Traveler Reviews

2.5 of 5
7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Holiday Inn Express and Suites Indianapolis East
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81%
Ranked #54 of 185 hotels in Indianapolis
Most recent review
4 of 5 stars Reviewed February 25, 2013
StorGor Dallas, Texas
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48 reviews from our community

    Trip type
Traveler rating
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Date Rating
Dallas, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Good value, nice rooms”
4 of 5 stars Reviewed February 25, 2013 via mobile

Rooms are large, hotel is new and clean, location for travelers is good. This is the best Holiday Inn Express I have stayed at. Staff was friendly and workout area was adequate. I would gladly stay here again.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
Ask StorGor about Holiday Inn Express and Suites Indianapolis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review
February 27, 2013
StorGor,

It was our pleasure to have you stay with us. Please allow us to be your hotel everytime you visit Indianapolis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Libertyville, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice Place to Stay”
4 of 5 stars Reviewed February 25, 2013

We spent a couple nights here recently. The hotel is clean and located conveniently right off I70 near I465 that was reasonably priced. The staff was friendly and helpful. Couple gripes: The mattress on the sleeper sofa was the absolute worst I've ever felt. It was nothing but springs with a cloth over them. My 10 y/o daughter complained about a sore back after sleeping on it. We couldn't get any hot water in the shower the second day. First day was fine. Had we stayed longer, I would've complained. These issues knock the rating down a star.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review
February 27, 2013
John, thank you for your comments and concerns, I can assure you they have been addressed. Please give us the opportunity to exceed your exceptations the next time you are in Indianapolis.
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Independence, Kentucky
2 reviews
1 helpful vote 1 helpful vote
“the staff is awesome :D”
5 of 5 stars Reviewed February 12, 2013

i have been staying at this hotel for over 6 years and have never had any issues with the staff. they have treated me very well over the years and have gone out of their way to make sure i am taken care of. i couldn't ask for better service from the check in to the housekeeping staff. there are many choices that i could stay and have but wouldn't choose any where but here.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask jwnewton68 about Holiday Inn Express and Suites Indianapolis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review
February 27, 2013
jwnewton68
Thank you for your kind comments. It is always our pleasure to serve your lodging needs while you are in Indianapolis. We will see you soon!!!
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Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Great hotel in East Indy”
5 of 5 stars Reviewed January 31, 2013 via mobile

Good location right off I-70. Huge room, clean, comfy bed, and friendly staff. Slept like a baby. TV channel selection is weak. Quiet hotel. Restaurants and Starbucks nearby. l will stay there again. Reasonable rates.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask z_1_q about Holiday Inn Express and Suites Indianapolis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review
February 27, 2013
ChevyCamaro,I am so glad you enjoyed your stay with us. Cassie is great and loves to assist guest to make sure they are very happy with their stay. Thank you for all your kind comments. look forward to seeing you soon!!!
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Commerce Township, MI
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Only hotel we use in Indy”
5 of 5 stars Reviewed January 6, 2013

Just stayed there again. I can't say enough about the hotel and the staff. Cassie....thank you SO much for taking such good care of us. I asked her for a quiet room because I'm a light sleeper (and also had a horrible cold that was making me miserable.) She gave us a great room...away from the common noisemakers and at the end of the hallway...it was dead quiet. The bed was great, as was the room...love that there is a microwave and fridge, as well as a kitchen counter area for snacks. Best HIE we've found yet...and it beats many "higher end" properties. Love this place...and CASSIE!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Express and Suites Indianapolis East

Also Known As:
Holiday Inn Express And Suites Indianapolis East Hotel
Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites
Comfort Suites Indianapolis East
Address: 7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotels in Indianapolis
#48 Family Hotels in Indianapolis
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
located on Indy's east side, specializes in outstanding guest service and immaculately clean accommodations. ... more   less 
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