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“Would stay again” 4 of 5 stars
Review of Hilton Indianapolis

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Hilton Indianapolis
3.5 of 5 Hotel   |   120 West Market Street,, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Double HHonors Points
Ranked #18 of 184 Hotels in Indianapolis
Certificate of Excellence
Vancouver, United States
1 review
“Would stay again”
4 of 5 stars Reviewed August 17, 2014

Nice clean room. Comfortable bed. Attractive lobby. Nice selection of exercise equipment. Unfortunately, for the price that you pay, don't receive a complementary breakfast. Also, rates were increased across the board due to large event occurring in town.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 25, 2014
We’re glad you enjoyed your stay with Hilton Indianapolis Hotel & Suites. It’s wonderful that you appreciated your guest room, the fitness center, and our décor. It’s regrettable if you were surprised in any way by the cost of your meal or stay. We’d love to see you again soon.
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728 reviews from our community

Traveler rating
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    263
    84
    34
    11
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Zeeland, MI, United States
1 review
5 of 5 stars Reviewed August 15, 2014

I enjoyed the view of downtown Indy from my 17th floor room. Plenty of space to spread out and very clean and comfortable. There are a ton of things to do all within walking distance. I will stay again.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 25, 2014
Whether our guests stay for business or leisure, it’s always our desire to provide the best experience possible. Thanks so much for taking the time to share your positive feedback about your visit to Hilton Indianapolis Hotel & Suites. Our downtown location does make it easy to get around Indy. We’re glad you enjoyed your guest room, and that you plan on staying with us again. It was a pleasure to welcome you.
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Centennial, United States
1 review
5 of 5 stars Reviewed August 14, 2014

The hotel provided a lovely venue for a wedding reception, as well as all the comforts for a relaxing and enjoyable weekend...valet parking, comfortable beds, delightful night time city skyline view, excellent restaurants and workout area.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 18, 2014
Congratulations to the happy couple! It was a great pleasure to be a part of such a momentous occasion, and we’re delighted that we could provide a memorable time for everyone. Our associates will be thrilled to know their efforts made all the difference for you and your family. Thank you for allowing the Hilton Indianapolis Hotel & Suites to celebrate with you.
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Barrington, New Jersey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 11, 2014

We arrived shortly after 4pm on the day of our check-in. We were told by the woman at the desk that due to some early check-ins, our room wasn't ready. We were asked to come back in 30 minutes. We took advantage of the luggage check (ours totaled 5-6 bags) and walked to the Convention Center to register for our convention. An hour later we arrived back to the hotel to be told they really weren't sure when our room would be ready. Tired from a long day of travel and having a reception to get ready for, we tried to get some idea of wait time for a room. The person behind the desk took our phone number and said he would call us when the room was ready. We opted to wait in the lobby. 30 minutes later, our room was ready.

The room was beautiful. Spacious, clean (but missing towels, a bath mat and something else I can't remember off hand) and big! We heard a rumble and figured we were in for bad weather. Nope. We were on the other side of the elevator. The rumble passed by our room every few minutes or so. There was no view out the window. The room was in a little hallway, so it was quiet with no hallway noise, just the lovely rumbling of the elevator.

Internet charges were $12/day which in this day and age seems ludicrous. We read on the website that a day was defined as "24 hours". We came to learn it was really 22-23 hours. The front desk staff was less than helpful with questions about the business center and the book in our room gave the wrong floor and information listed for where to find services in the hotel.

While the rooms were wonderful, the staff and the experience was less than impressive.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 18, 2014
While we are glad you enjoyed your clean and spacious room, it is clear we missed the chance to make your conference stay a truly memorable experience. We sincerely apologize that your room was not ready at check in time, and that it was lacking some of the linens you needed. Your comments will be shared with all of our associates, so that we may review our commitment to top-notch customer service. We encourage our guests to reach out to us during their stay if something isn’t right, and allow us to assist immediately. We offer free Internet in our lobby and public areas. Thank you for your review, and we hope to see you back sometime in the
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Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 11, 2014

Elevators in garage and hotel are old and need upgrade. Staff was not helpful or friendly and rooms were barely clean. We had a two bed suite, with only three bath towels and two hand towels and washcloths in it. I called several times for extra towels, and nothing ever came. I had to beg the room attendant for some off of her cart so I could bath my children. I expected a lot more from this establishment. So may better hotels in town at which to stay.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 18, 2014
We thank you for your candid thoughts. It is truly disappointing that your stay with us was not completely satisfying in every way, and that you were not impressed with your accommodations. Please accept our sincere apologies for the inconvenience you experienced. Your review will be shared with our housekeeping associates. We hope you may return for another visit someday for the kind of encounter you deserve.
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Waltham, Massachusetts
Level Contributor
190 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed August 7, 2014

I was recently here on business. Stayed three nights and had a great time. The folks at the registration area were friendly and helpful...as were all the staff I encountered. Located close to all downtown.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 11, 2014
Thank you for sharing your impressions of your business stay with us. We always hope that our associates’ efforts are well received and it is terrific to know that you found them to be friendly and helpful. We’re so glad you had a great time at our hotel. Whether for business or leisure, we hope you’ll visit Hilton Indianapolis Hotel & Suites for another great stay.
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Lincolnshire, United States
1 review
5 of 5 stars Reviewed August 7, 2014

This was a very good experience I highly recommend this hotel it is located in a good spot. The staff is one of the very best that I have encountered. The room was roomy and comfortable. I was able to walk to all the restaurants and where the conference was held. I would stay here again

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, August 11, 2014
We’re glad you chose to stay with Hilton Indianapolis Hotel & Suites while you were in Indy for a conference. It’s wonderful to hear you had such a positive experience and that you would recommend our hotel to others. All of our associates will be truly honored to know you found them the very best you’d encountered. Your review is greatly appreciated. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Indianapolis

Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#8 Family Hotel in Indianapolis
#16 Romantic Hotel in Indianapolis
#17 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Indianapolis 3.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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