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“Very relaxing facilities; no late-night food or drink” 4 of 5 stars
Review of Hilton Indianapolis

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Hilton Indianapolis
3.5 of 5 Hotel   |   120 West Market Street,, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Double HHonors Points
Ranked #31 of 183 Hotels in Indianapolis
Chattanooga, TN
Top Contributor
105 reviews 105 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
108 helpful votes 108 helpful votes
“Very relaxing facilities; no late-night food or drink”
4 of 5 stars Reviewed July 21, 2014

When I got reimbursement for travel expenses, I was a frequent and very happy Hilton customer, but I've had to downgrade since retirement. This property, however, popped up on "Hotel Tonight" at only a bit over the "mid-range" choices, and I decided to splurge. I was assigned an enormous and quiet room, given a free wi-fi access code, and headed to the clean and relatively quiet pool and hot tub, open 6 AM-11 PM! (I went late night and early morning; other times might be less quiet.) For me it was well worth the cost ($151 discounted rate.) Let your bank balance or benefits plan be your guide! My only disappointment was not having an in-house restaurant/bar open after 10 pm. I don't know if there was one nearby. Downtown Indy seemed quite abandoned after dark! Guess the crowds were swarming Mass Ave. I was happy--if a little hungry--in the hot tub.

Room Tip: There appeared to be a charge for the wi-fi but i was given an access code at no cost. Check at the...
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 28, 2014
Thanks for sharing your great review of Hilton Indianapolis Hotel & Suites. We’re glad you liked your spacious and quiet guest room, and that you made use of our pool and hot tub. While our 120 West Bar & Grill closes at 10pm, we do have Room Service 24 hours a day for late night hungry guests. Our associates are always available to assist guests find dining options right for them. We hope to see you again soon.
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588 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Eaton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

We really enjoyed this hotel. Beds were extremely comfortable and room was very clean. Staff was very friendly and helpful. Our only complaint was no fridge in room, and we did not know until we arrived.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 28, 2014
Your glowing comments of Hilton Indianapolis Hotel & Suites are most appreciated. From your comfy bed and clean guest room, your stay sounds wonderful. All of our associates will be gratified to learn you appreciated their friendly service. Our staff is happy to assist guests at any time with questions or requests, both before and during their visit. Please visit us again.
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Curitiba, Brazil
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 20, 2014

Me and my family stayed at this hotel, the room was so clean and it looked brand new. It's a good hotel to be with your family, relax after a meeting or just for relax with somebody. The only thing I recommend is if you are going to have breakfast in the hotel is to order your eggs from the omelet bar because the eggs in the buffet are not good, only have them if they just got out from the kitchen

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 21, 2014
We were happy to welcome you and your family recently. All of us are glad that you had such a good stay at Hilton Indianapolis Hotel & Suites. It sounds like your guest room was perfect, and that makes us happy. We regret if an item on the breakfast buffet was not as you expected, and we will be sure to share your comments about this with our dining associates. Thank you for taking the time to post your review. Please come again.
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Santa Barbara, CA
Top Contributor
95 reviews 95 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed July 18, 2014

We recently spent 3 nights at the Hilton in Downtown Indianapolis during a convention. The rooms have been nicely upgraded and we were pleasantly surprised by the size and furnishings of our King room. The lobby and public areas are also well presented and maintained. The staff was friendly and very helpful and even provided a couple of extra hours for a late checkout when I told them that I had an evening flight and would appreciate a delayed checkout. Being downtown, it is within walking distance of a variety of restaurants and many shopping options including the Circle Center mall. It is also close to the convention center and sporting venues.
My only complaint is that they charge a ridiculous $12.95 per day for Wi-Fi access in the rooms. They do have free access in the lobby, but who wants to juggle a computer and other items on their lap in a noisy public area to do their business? I know that management has stated that not everyone uses Wi-Fi and therefore those that do should pay the charge, however their ‘sister’ properties, Hampton Inn, provides complimentary Wi-Fi as do many of their competitors. Prior to this visit I had spent a few nights at a Super 8 in Illinois where I had complimentary Wi-Fi and a nice room for less than $60 a night. Today, complimentary Wi-Fi should be expected just the same as any other utility and I do not consider that a property lives up to my expectations if Wi-Fi is not provided without additional charge.
The bottom line is that this is a very nice property and worth consideration when you are looking for a convenient downtown Indianapolis location.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 21, 2014
Thank you for your positive review of your stay with Hilton Indianapolis Hotel & Suites. From your spacious king guestroom, to our convenient location and our friendly staff, sounds like your stay with us was great. It is regrettable however that you were disappointed in any way by our fee for internet in your guest room. As you indicated, unlimited free internet is available in all common areas including the lobby. Your comments will definitely be shared with our management team for future consideration. We hope to welcome you back again soon to our downtown Indy hotel.
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Cincinnati
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 18, 2014

Paid to upgrade to a suite. The '80's wants their stuff back. Furniture was tired, hole in the sheet, hair on the bathroom floor, dirty towels, food on the floor, 1 bar of soap for 2 bathrooms, didn't have shampoo and lotion in both bathrooms, lamps in the living room were unplugged, wasn't given a code for the included wifi and had to ask for the breakfast tickets for which I paid. I was given 1000 honors points which I find out today is worth $8. (still hasn't shown up in my account) That's after spending nearly $300 each night for the room. Sent a separate note directly to the hotel and there has been no response in a week. Stayed there 2 years ago and the manager had to run our neighbors out of the hotel because of a party. The location is outstanding. The restaurant staff and food are outstanding. The desk help and the room features tell me I'll never be back. Hilton is always my first choice but this experience has me wondering. Horrible.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 21, 2014
While we’re glad to hear how you found our staff and our restaurant to be outstanding, we are deeply disappointed that your room was not completely satisfying and that you were not impressed with your accommodations. The details you share are truly troubling, and we hope you will accept our sincere apologies for the frustration and inconvenience you experienced. We take your review very seriously and will share your comments with everyone here, so that we may review our commitment to customer satisfaction. One day we hope to have the chance to welcome you back again and surpass your expectations.
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Dayton, United States
1 review
5 of 5 stars Reviewed July 16, 2014

Great hotel, very large rooms and a great deal. Thanks! Our family attended the Keep on the Watch convention at Lucas Oil Stadium. The staff - from the doorman to desk - were all pleasant to deal with. Elevators have to be the fastest in the nation - no waiting to get to room floor. Clean and only a block away from the center of Indy and across the street from the state capital. Thanks!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 21, 2014
Your fantastic review of Hilton Indianapolis Hotel & Suites is so appreciated. From your spacious accommodations to our fast elevators, we’re thrilled we could provide such a memorable experience for you and your family. We’re glad our downtown location made it so easy to reach the attractions in which you were interested. We invite you back again for another great stay.
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Columbus, Ohio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 15, 2014

Had a king room with more than plenty of space. Good sized bathroom as well. Enjoyed having a true sitting area in the room. Great downtown location...no need for a car. As usual on downtown areas there is a parking fee. We had free wi-if- perhaps due to our Hilton Rewards Membership level? I noticed someone else mentioned they had to pay for internet. Overall, good stay and good value

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, July 21, 2014
We’re happy you had such a great stay with us at Hilton Indianapolis Hotel & Suites. Your spacious room and bathroom sound wonderful, and we’re glad you enjoyed our downtown Indy location. Please visit us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Indianapolis

Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#28 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Indianapolis 3.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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