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“Nice hotel with good location for downtown events.” 3 of 5 stars
Review of Hilton Indianapolis

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Hilton Indianapolis
3.5 of 5 Hotel   |   120 West Market Street,, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Double HHonors Points
Ranked #25 of 185 hotels in Indianapolis
Caldwell, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice hotel with good location for downtown events.”
3 of 5 stars Reviewed June 12, 2013

Stayed Monday through Wednesday for a conference. Front desk staff was very friendly, helpful. I was given a handicap accessible room as the hotel was full. The room was huge, with a sitting area with desk, couch, coffee table and chair. Bathroom was also huge with a full sized shower stall as well as tub with shower.

Accommodations were spacious and comfortable, however the furniture was ready for updating. Additionally, both showers while serviceable had minor function issues.

Overall a comfortable stay, however I expect a little better from a Hilton.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, June 17, 2013
Thank you for sharing feedback regarding your stay at the Hilton Indianapolis Hotel & Suites. It is always our desire that guests enjoy the very best experience while staying with us and it's great to know that you found your accommodations to be so spacious and comfortable. We do apologize if you encountered any issues with regard to the shower. Please know that someone is always available should anything arise. It would be our pleasure to welcome you back again for your next visit.
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477 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Indianapolis, United States
1 review
5 of 5 stars Reviewed June 12, 2013

My daughter's wedding party stayed at the Indianapolis Downtown Hilton the night before her wedding at the Indiana Statehouse (which is a stunning wedding venue). The State Suite was perfectly suited for a bride and her bridesmaids and several others to prepare for a wedding--spacious, clean, and well-appointed. The staff was terrific and very supportive. As a resident of Indianapolis, I am pleased to know that we have hotels of this caliber in our great city!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, June 17, 2013
Indianapolis is such an amazing city and we couldn’t be happier to be a part of it all! Thank you so much for sharing your review and appreciation of the Hilton Indianapolis Hotel & Suites. We are delighted to have been involved in your daughter’s wedding plans. Our suites are some of the most spacious in the city and it certainly sounds as though the wedding party made good use of our amenities while here. It would be our pleasure to welcome you back again.
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Kitchener, ON
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 11, 2013

When I checked in, the bloke I spoke with at the desk was rude and reminded me that I did get a small discount on the room and therefore I would have to pay for Internet. I used a group code for a conference I was attending and always received Internet access before. I didn't mind, but didn't appreciate the snarky attitude from the front desk. That being said, the Hilton indianapolis is a good hotel with a good pool and good work out room. Good is the keyword.

Stayed June 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, June 17, 2013
While we are truly grateful to learn that you enjoyed many aspects of your stay, including use of our indoor pool and fitness facilities, it is with great disappointment that we learn of the service you received while checking in. Your comments will be shared with everyone here in an effort to improve upon our services to all. Thank you for your review, we hope to welcome you back again.
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Augusta, United States
1 review
4 of 5 stars Reviewed June 10, 2013

Problem with room rate charged, but was taken care of immediately and resolved. Would stay here again with no problem. Staff was wonderful in helping to take care of the issue. Hotel was very clean and location was great.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, June 17, 2013
Thank you so much for providing feedback about your experience at the Hilton Indianapolis Hotel & Suites. Offering the very best of hospitality and care for our guests is of utmost importance to all of us and we are delighted that any confusion was resolved so quickly. Our downtown location is truly perfect for easy access to the city’s best attractions. It would be our pleasure to welcome you back again for your next visit to the area.
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Ohio
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 9, 2013

We traveled to Indianapolis for the first time and booked a room as part of a wedding booking. After reading some of the reviews here, I anticipated noisy rooms and minimal accommodations. Instead, we were given a large two room, two bathroom suite on the 10th floor for the regular rate because they "ran out of regular rooms." We had trouble working the shower drain and also discovered the safe was locked, and both problems were fixed in minutes.
What I expected but didn't find: magnifying mirror (I think all high end hotels should have these)
Stocked mini bar
What I found that I didn't expect:
Quiet accommodations
Huge suite (upgrade)
Efficient and attentive staff (especially Kim in food service)
Shoe shine station in lobby

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, June 10, 2013
A wedding is such an exciting experience! Thank you for taking the time to provide feedback about your stay at the Hilton Indianapolis Hotel & Suites. We are delighted you shared your celebratory time with us and enjoyed your visit. Our suites are some of the most spacious in the entire city. Relaxing with a quiet night’s rest for your weekend must certainly have been well appreciated! We will share your suggestions with our management team as we are always hoping to improve the experience for all of our guests. It would be our pleasure to welcome you again.
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Philadelphia PA
Top Contributor
84 reviews 84 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 27, 2013

This is a very good Hilton property. Friendly, helpful staff. Immaculate rooms. Wonderful location in the heart of downtown Indianapolis. Short walk to the state capitol, downtown mall, many restaurant and shops. I'd suggest you skip the expensive hotel breakfast and go across the street to First Call or to Subway, a block away.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, May 28, 2013
Thank you for sharing your experience with us. We are thrilled that the time you have spent at the Hilton Indianapolis Hotel & Suites has been so positive. As you mentioned, we are conveniently located with easy access to the areas great attractions. Please know that we offer a number of valuable packages that include breakfast to fuel your start for a day of exploring. We hope you will allow us the pleasure of welcoming you back again.
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Terre-de-Haut, Guadeloupe
Top Contributor
134 reviews 134 reviews
89 hotel reviews
Reviews in 61 cities Reviews in 61 cities
370 helpful votes 370 helpful votes
2 of 5 stars Reviewed May 21, 2013

We have stayed at this Hilton in the past, and in spite of the hotel's need for a complete renovation, we actually enjoyed our stay. The room decor was dated, but it was commodious, clean, reasonably priced, in a good location, and accepted dogs. However, this time our room was minuscule, lacked storage, & didn't even have a night stand or light on the right side of the bed. I was forced to use the room's luggage rack as a night stand and drag the floor lamp over to use as a reading light. Since we were on the 19th floor, the same location as the pool, not only did the sound of screaming children wake us early in the morning, but the room had a strong chlorine odor that lingered throughout the day & night. As we were only staying 2 nights, we did not request a move. The valet car park folks were very nice, but misplaced my keys and insisted for close to an hour that I must have them on me. They eventually found them hung up on their rack. The hotel has nice people on staff, but they are obviously poorly trained. I am rather surprised the hotel didn't go through a complete renovation prior to the Super Bowl. Yet, I was told they are always busy, so I presume the management rather not spend the money. We always travel with our Coton & I try to be loyal to the Hilton brand, but I doubt I will consider this property again.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, May 28, 2013
While we are truly glad to know you appreciated your previous visits to our hotel, as well as our pet-friendly accommodations, we must apologize if your most recent stay was not as you had anticipated. We encourage guests to let us know of any issues and regret that we did not address your concerns in a manner which would have created a better visit for you. Your comments will be shared with all of our associates as well as our management team to ensure that the very best in service is provided at every level. Thank you again for your review. We hope that you will give us another try in the future.
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Additional Information about Hilton Indianapolis

Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Indianapolis
#18 Family Hotel in Indianapolis
#26 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Indianapolis 3.5*
Reservation Options:
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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