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“Great place to stay” 5 of 5 stars
Review of Hilton Indianapolis

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Hilton Indianapolis
3.5 of 5 Hotel   |   120 West Market Street,, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Double HHonors Points
Ranked #32 of 183 Hotels in Indianapolis
Dearborn,MI
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great place to stay”
5 of 5 stars Reviewed February 26, 2013

Located within steps of the State House. Hotel was extremely clean. The staff was very welcoming and helpful. Parking garage was pricey but being downtown it is understandable. definitely will use this place next time I am in town again with no hesitation.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, March 5, 2013
Located just outside Centre Circle, the Hilton Indianapolis Hotel & Suites is just a stroll away from so much that the city has to offer. Parking in Indianapolis certainly is at a premium but our facility offers added safety and security that isn’t found in public areas and our valet service permits for unlimited in and out privileges. We are so glad you enjoyed your stay with us and would love to welcome you again for your next visit, thank you for your review.
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526 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Ohio
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 25, 2013

I rated this a 4. Great breakfast buffet for around 20 dollars. The pool was grand for the kids.
The vallet guys were great and one left me a nice message on a kleenex. The only negatives I could see were the walls were thin and one of the mattresses needed replaced. I would go there again.

Room Tip: take a humidifier in the winter and a fan for noise!!!
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, March 5, 2013
Thank you so much for sharing your appreciation for the Hilton Indianapolis Hotel & Suites. While we do apologize if any sounds from outside your guestroom were of any disruption, it is great to know your overall stay was so positive. Our breakfast buffet is always something that guests rave about and we couldn’t be happier to know you enjoyed it as well. All of our associates will be so pleased to know they left with youa positive impression and we will share your kind words with everyone here. It would be our pleasure to welcome you back again soon.
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Orient, Ohio
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 24, 2013

Very nice hotel right in the middle of everything. We stayed here for a weekend in Indy. Got an awesome rate on Hotwire.

Front desk staff was very friendly and helpful. Check in was quick and easy. Lobby is open and bright. Easy access to the parking garage. Parking was a little steep at $28/night in my opinion.

The room was huge (1101) with plenty of room to move around, work space at the desk, a large dresser and a large bathroom vanity. Shower is a little tricky being higher than the floor. The bed was very comfortable. The only complaint would be lighting. Very dimly lit. This room has one narrow window which provides very little light and it only has a couple lamps. It could really use overhead lighting. (It's big enough for a good size chandelier!) The housekeeper did a thorough job but, again, Hilton can lose the 'we care about the environment' thing. They change all the towels every day regardless of how you hang them. Even those that just got moved a little got changed! Total farce.

It has a very nice workout facility with a variety of equipment and lots of space. The pool is very nice and a good temperature. The whirlpool was very soothing after a day out in the cold. Had both the pool and whirlpool to ourselves. Didn't use the restaurant or other services so can't comment on those.

The hotel is very convenient to a lot of Indy attractions. Colts' & Indians' stadiums and Pacers' arena are within easy walking distance. Civil War Memorial and capitol are a block either direction. Indiana Historical Society, Indiana State Museum, NCAA Hall of Fame and Canal Walk/White River State Park are all within walking distance. Mass Ave is a little further but still a walk, not a ride. A short drive gets you to the Indianapolis Zoo and Indianapolis Museum of Art.

There's a huge variety of bars and restaurant close by as well as the Indianapolis Arts Garden and mall. Recommend Patachou (Capitol & Washington) for a great breakfast and Barcelona Tapas (Ohio & Delaware) for great drinks and tapas.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, February 26, 2013
What a fantastic and detailed review you have provided, thank you! It is our greatest pleasure in being able to contribute to our guests’ travel experiences in such a positive way. From your account of your guestroom, as well as our fitness facilities and our heated indoor pool it seems as though you enjoyed much of your stay with us. Located in the heart of downtown Indianapolis, our hotel provides an easy walk or quick drive to many area attractions and we appreciate you mentioning that convenience. Parking in the city can certainly be at a premium and while we do indeed charge for parking, our secure area provides guests with peace of mind and increased safety, but we hope that it wasn’t too much of an inconvenience for you. It would be our pleasure to welcome you back again, thank you for your feedback.
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Louisville, Kentucky
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 24, 2013

This hotel understands customer service and makes it easy to feel at home. My husband upgraded us to a suite for our weekend and it was like an apartment! We definitely got what we paid for. The service was outstanding, everyone was friendly and the weekend flew by. We had good room service and excellent housekeeping staff. I would definitely recommend. The hotel is within walking distance of most of the night life. Meridian St was a few blocks away. We easily walked it even though the temp was in the teens.

Room Tip: If you have the extra money, the suites are well worth the price
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, February 26, 2013
Thank you for sharing such a wonderful review of the Hilton Indianapolis Hotel & Suites. We love to provide our guests with the very best in service and our associates will be thrilled to know you found them all to be so helpful. Did you know our guest suites are the most spacious in Indianapolis? The upgrade your husband chose must have been such a lovely treat! From our comfortable accommodations and excellent location, we are truly glad to know you enjoyed your stay and hope to welcome you back again soon.
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Seattle, Washington
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 22, 2013

Returning from a visit to Purdue we decided to spend one day/night in Indianapolis before flying back to Seattle. There are so many choices of hotels in the downtown area, which I spent far too long researching, before deciding on this Hilton. Chose this Hilton for great downtown location and since I am a Hilton Honors Member (but not at an elite level). Perfect choice!! Greeted and checked in by Deion at Front Desk who has a marvelous and welcoming personality. Without asking we were upgraded to a suite and given two free drinks in Bar. The room was huge, lovely downtown view, beds uber comfortable, spacious bathroom and dressing area with an additional sink outside bathroom. (Always nice since there were three of us traveling.) Service in both bar and restaurant was great. All other employees (front desk, concierge, valet,) were extremely personable in helping us with all questions and airport transportation for the following morning. Only disappointment? That would be the fact that our stay was basically 24 hours ~ I could have stayed days since we were treated so well and given space enough in our room to feel totally relaxed! Well done Hilton, I will select your property when I return!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, February 26, 2013
We are thrilled to read your review and truly appreciative that chose to stay with us for your overnight stop over in Indianapolis. Providing excellent, personalized service is of utmost importance at the Hilton Indianapolis Hotel & Suites and we are so glad that it made your stay great. We will be sure to share your kind words with everyone here. From check in to check out, your visit is the type of experience we hope for all of our guests! Thank you for your feedback, it would be our pleasure to welcome you back.
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Waterloo, Wisconsin, USA
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 21, 2013

Hotel is very nice. It's clean, room is nice and spacious but I must have been in the noisiest part of the floor. Door slamming jars me awake and the walls don't soundproof very well. I'm thinking it's housekeeping or maintenance or room service that's letting the doors slam - my room was across from two service doors. But it could have been uncaring guests too. I was up on the 17th floor. If it wasn't for the noise and lack of soundproofing this hotel gets 4 or 5 stars...

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, February 26, 2013
While we are truly pleased to read that you enjoyed your overall stay with us, we must sincerely apologize if your peace was disrupted in any way by noises outside your guestroom. We urge our guests to let us know if there is anything we can do to make their stay more enjoyable, but we can understand why you might not have done so due to the late hour. We value your feedback and thank you for sharing it.
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Centerville, Utah
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2013

I had a nice stay at this Hilton. The rooms were clean. I ate at the market restaurant for breakfast and the food was pricey but good. I also ordered room service--just a burger. It came up at the time it was promised, and everyone involved was very hospitable. I did order it well done and it came up pretty rare for my taste. I was visiting for a work trip, and the conference facilities and catering was good at the hotel. Overall, it was a positive experience. The location was great for accessing things downtown: I just didn't have time to take advantage of the great location.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, February 19, 2013
When traveling to Indianapolis for business or leisure, the Hilton Indianapolis Hotel & Suites truly provides ideal accommodations, so close to countless area attractions. Thank you for sharing your review. From your clean accommodations to your dining experiences, it seems that you enjoyed much of what we have to offer. We would love to welcome you back again and hope you have the opportunity to enjoy more of the downtown area.
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Additional Information about Hilton Indianapolis

Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Indianapolis
#20 Family Hotel in Indianapolis
#35 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Indianapolis 3.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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